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Sun Palace

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5,776 Reviews from our TripAdvisor Community

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Showing 5,066: English reviews
London
Reviewed 19 July 2014 via mobile

We have visited couple of years ago but still remember it as best hotel we have stayed in. Couldn't fault customer service. Everyone was very friendly, helpful and efficient. Lovely room with ocean view. Food was fresh and tasty. As it was medium size hotel it felt quite cozy and members of staff would recognise us after few days. We...

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Helpful?
Thank Marta S
pwinkler, General Manager at Sun Palace, responded to this review

An undoubted plus of smaller hotels is that by virtue of the lesser number of guests, employees can really concentrate on remembering not only names but more importantly, preferences. This always leaves a good taste. Thank you fo taking advantage of the resort credits. When you return, I hope the turtle season will have been more prolific than this one...

Virginia Beach, Virginia
Reviewed 19 July 2014

I want to apologize upfront for this long review, but I like to be thorough and give as much information as possible because that's what I enjoy when I read other reviews. I just wanted to say this first before I actually got into my review. Everyone has their own opinions about things, but these negative comments that people are...

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1Thank santos122713
pwinkler, General Manager at Sun Palace, responded to this review

No apologies accepted! What's there to apologize for? Not only are you an interesting and fun writer but you spell your points out with no shame. As should be. Through a long and dubious career in the hotel industry I've learned there are many shades of "pickyness" if you will. Well, neither you nor I will change people. They are...

ft. mill, sc
Reviewed 17 July 2014

Just returned from Sun Palace. This was our 2nd trip to Sun Palace, and we previously went to Adventura Palace back in 2000. The Palace Resorts on all three trips exceeded our expectations.That is why we continue to return. The customer service is amazing and the cleanliness of the resort definitely gets is an A+rating.

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Helpful?
1Thank Brass_1357
pwinkler, General Manager at Sun Palace, responded to this review

It is thanks to you and other guests like yourselves who keep returning that we do our best. You have seen fit to enjoy what we offer and pardon our eventual shortcomings, yet you always express yourself with kindness. In the same vein, allow us to assure you of our deepest commitment to making each of your stays better than...

Woodhaven, New York
Reviewed 16 July 2014

From the moment we landed in Cancun, it was wonderful. From transportation to hotel check-in, everything was pretty smooth. We were processed fairly quickly, went up to our room and changed into vacation wear. Then went to meet our Cousins who stay there all the time. First thing I want to say is the food was excellent in the three...

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Helpful?
3Thank David C
pwinkler, General Manager at Sun Palace, responded to this review

Some of our patrons have deemed fit, as you have, to mention they are treated like royalty. I think we treat you well, with good service and honest cordiality. To say it is royal might be stretching it a bit. After all, we respond to how we think your vacation expectations are. We are cognizant that you have paid a...

Reviewed 15 July 2014 via mobile

Getting ready to leave the Sun Palace after a wonderful week. The staff here is amazing and while we were able to thank some of them individually, I wanted to give praise to Zulikey, Monica and Elizabeth in the Spa, Allan our concierge dinner server, Lesli in the pool area, the entertainment staff and the concierge team. There are many...

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3Thank Brian W
pwinkler, General Manager at Sun Palace, responded to this review

Both for you as our guests as for us, who see you depart. Yes, we make our living this way but beyond economical and work considerations we have forged deep links with a number of fabulous patrons who have become friends over time and needless to say, there is a strong tinge of loss when you return to your "real"...

Lake Ridge, Virginia, United States
Reviewed 15 July 2014

Wonderful honeymoon! From the moment we arrived (a brief 15 minutes from the airport – first to be dropped off!) to the moment we sadly bid adieu, we thoroughly enjoyed our time at the Sun Palace. Everything everyone said about this beautiful resort is true…and then some. The resort sits at one end of the most beautiful stretch of beach...

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1Thank Francis D
pwinkler, General Manager at Sun Palace, responded to this review

Aaaah! Just as we like our guests to feel. Especially on their honeymoon. The weather has been incredible these past weeks and the beach has grown. I've seen more spectacular days this fortnight than ever before. It must be definitely a good omen for you. Thank you for enjoying the service, the food , the loungers but most of all...

Reviewed 14 July 2014

Overall, this was a very good option for couples 30 plus. The adults’ only resort offered a laid back chic atmosphere. The resort is smaller than other Cancun resorts. However, I found the intimacy to be comfortable. It never felt overcrowded. Some of the complaints I read on here and Trip Advisor has little validity. Some people will find the...

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3Thank Keiana M
pwinkler, General Manager at Sun Palace, responded to this review

Your review is very enjoyable and above all, straightforward. The fact that you stop to ponder the actual value of services and surroundings and find them true to your expectations without too much ado speaks a lot about your character. Well balanced. You come across as a person who takes life in stride and know how to make the best...

Tinley Park, Illinois
Reviewed 14 July 2014

My wife and i stayed here from 7/1 thru 7/8 Everything was fantastic! The rooms were clean and all the food was good! The only thing that i disliked was having to have a room key in a slot for the air conditioning and electricity to work in the room, come on people that went out ten years ago, but...

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2Thank Woz802
pwinkler, General Manager at Sun Palace, responded to this review

Yes, I agree. It is a nuisance to have to place your key in the wall holder for the electricity to work. I wish we could dispense with it but not everybody is energy conscious. We are. Have to be. When energy bills ride over 4 zeroes one definitely understands the value of cautiousness Hat, sunglasses and sunblock are a...

Sachse
Reviewed 12 July 2014

My husband I traveled to the Sun Palace with our boys in 2004. We loved it then. This past May we went there again without the kids. It was even better than before! Not because we didn't have the kids. It was great because it is a smaller hotel and the staff remembers you and you get to know many...

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Thank Danealoo
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for enjoying your stay once more. Daniel is one of the examples of what our staff understands as service. We've found out that the best service is the one that addresses the guests' needs in a personal way and my kids certainly have made an art of this. The best is to know that we were able to...

Sandwich, Massachusetts
Reviewed 12 July 2014

Just finishing up our week at the Sun Palace one of the Palace properties. Stayed in oceanfront suite, concierge level. I must say, the food was good, however, the restaurants do not change their menus, which can be monotonous. Alamo offers breakfast and lunch buffets, wide variety of options from pick your own meat to cook to salads and homemade...

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1Thank Barb F
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your suggestion on the restaurant menus. Our guests are our best source of ideas. I see you were satisfied with your stay and I hope, happy to be here. May there be many more visits. Also, thank you for your nice comments on the Chef's dinner. We do put a lot of hear into it. Cordially, pwinkler@palaceresorts.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $607 - $922 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, BookIt.com, Hotels.com and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
665 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floor are quiet with nice view”
 of 5 bubbles 54AK, 22 Feb 2017 | Read review
“Check on balcony size.”
 of 5 bubbles garymY4246NW, 20 Feb 2017 | Read review
“all rooms are excellent, presidential 123 was on the corner and offered views of the ocean, the loud pool and el alamo/quiet pool”
  • The view from room presidential 123
 of 5 bubbles gwynneth13, 19 Feb 2017 | Read review
“Ocean view - South East facing preferably. We had great views from the 3rd floor and no complaints about extraneous noise.”
 of 5 bubbles johnU934QT, 19 Feb 2017 | Read review
“we were on the 3rd floor concierge - great view!!”
 of 5 bubbles julie5128, 19 Feb 2017 | Read review
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