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29/10/2017 30/10/2017
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    +1 800-635-1836
    Hotel website
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    29/10/2017 30/10/2017
     48 people are viewing this hotel
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    US$500
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    Traveller (7529)
    Room & Suite (1934)
    Pool & Beach (1592)
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Special Offer: $1500 Resort Credit
    Hotel deals
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    Rooms
    29 Oct30 Oct
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,170)
    There are newer reviews for Sun Palace
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    2,061 - 2,065 of 5,414 reviews

    Reviewed 29 December 2014

    We got an ocean view room back in April 2014 and couldn't have enjoyed it more. We only ventured out one day to a sister property and immediately hustled back to the Sun Palace. The staff was pleasant and the we met some great other...More

    1  Thank standuptriple
    Response from pwinkler, General Manager at Sun PalaceResponded 30 December 2014

    You were here in April. Does that mean we may expect you again soon? Thank you for a very good 5 point grade and mostly for harboring such kind memories of your stay. I sincerely hope that your review signifies we might have the pleasure...More

    Reviewed 29 December 2014

    I booked this hotel last minute for Christmas holiday as most of the five star adults only all inclusives were booked. I was pleasantly surprised. Service: No welcome drink or cool aromatherapy towel on arrival. Very fast check in with friendly and informative staff. Service...More

    14  Thank Patrice L
    Response from pwinkler, General Manager at Sun PalaceResponded 30 December 2014

    A very thorough and well rounded review. Thank you. As we speak, the hangers for towels will be placed in the shower stalls. If someone is to see you in the buff it should only be your better half. My apologies. Ah...other than smoked salmon,...More

    Reviewed 28 December 2014

    We had an amazing room (with jacuzzi in it), excellent service 24 hours a day, excellent food, excellent pool with constant attention from the staff (throughout the hotel). Great gym, entertainment and evening activities. I cant recommend this hotel enough. We stayed at Christmas for...More

    1  Thank Normal30yrguy
    Reviewed 28 December 2014

    We stayed at the Sun Palace for 7 nights in November 2014. We couldn't wait to make a return trip since we had such a great visit in November 2013. While we had some positive points to our trip but we also have a few...More

    9  Thank Wheretonext710
    Response from pwinkler, General Manager at Sun PalaceResponded 30 December 2014

    Totally agree with you. That's what managers are here to do. Thank you, pwinkler@palaceresorts.com

    Reviewed 28 December 2014

    Just returned from a fantastic week at Sun Palace. We thoroughly enjoyed everything about this excellent adults only resort - the beach, our room, the food, the very high staff service levels, and choice of activities. We've travelled extensively throughout the Caribbean and have stayed...More

    4  Thank Chris W
    Response from pwinkler, General Manager at Sun PalaceResponded 30 December 2014

    And we will do everything to be your number 1 choice. Thank you for your kind words. Edel will get additional bonus points in his incentives and I hope we will get the additional incentive of your recurrent visit in a very short time. Our...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$342 - US$704 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, BookIt.com, Booking.com, Travelocity, Agoda, Hotwire, Cheap Tickets, Cancelon, Evoline ltd, TripOnline SA and getaroom.com so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7529)
    Room & Suite (1934)
    Pool & Beach (1592)
    Dining (1025)
    Hotel & Grounds (3434)
    Bathroom (90)
    Business Centre & Event Rooms (32)
    Family and Play Areas (25)
    Nearby
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    1.50 km away
     
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    5.33 km away
     
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    Ask a question
    Questions & Answers
    sunholidays_11
    13 October 2017|
    AnswerShow all 3 answers
    Response from GM_At_HotelZone | Property representative |
    Dear sunholidays_11, Thank you so much for contacting us. Our pools are located on the same direction as the ocean. Our rooms in the ocean view category are usually located on the higher floors, providing a beautiful and... More
    0
    Votes
    13 October 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear Guest, Thank you so much for contacting us! Unfortunately I am unable to send you a private message to share his email address with you, I would appreciate if you could reach me trough private message so I can share... More
    0
    Votes
    Room Tips
    "Choose a sea view room on floors 7 or 8"
    Read review
    "The Oceanview rooms with concierge service are the best"
    Read review
    "The room was gorgeous well stocked, clean as can be. the ocean view was breath taking in the morning..."
    Read review
    "This hotel is only about a fifteen minute ride from the airport. Most of the rooms have an ocean view."
    Read review
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