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Sun Palace

6,376 reviews
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Traveller (7679)
Room & Suite (2056)
Storyboard
Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(188 reviews)
“el alamo”(170 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Sun Palace
Offers & Announcements: Package Deal
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,376)Write a Review
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Traveller rating
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4,024
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88
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All reviewsthe concierge leveloriental loungeel alamosteakpablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonresort creditchef's dinneractivity poolfire showdinner on the beach
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2,081 - 2,085 of 5,602 reviews
Reviewed 22 February 2015

Let me say that I have reviewed the Sun Palace at least three other times after we have visited. That said I wish I could give this review a 6th star. This year my wife was six months pregnant with our first child when we...More

Thank manson5150
Reviewed 22 February 2015

This was our first time doing an all-inclusive vacation and the Sun Palace was a very good experience overall. If you don't leave the resort, you truly can leave your wallet in your room the entire time. We went with some friends and one of...More

1  Thank WizardOfFrobozz
Reviewed 22 February 2015

I stayed at Sun Palace with my boyfriend from Feb 4-9 and we both had a fantastic time! This was our first time going to an all inclusive resort and we are sold. In my opinion the resort is not quite 5 stars, but my...More

5  Thank Erica M
Response from pwinkler, General Manager at Sun PalaceResponded 25 February 2015

Relaxation is a very personal issue. There are those who like to roast on the beach and those who'd rather take on mountain climbing. I will go for the first. No matter what age you are you will always be in need of some quiet...More

Reviewed 21 February 2015

I am a long term Palace Member and all I can say is I am appalled at the appearance of Sun Palace. My husband and I went for dinner at the Italian restaurant which used to be one of my favorites. Prior to dinner we...More

29  Thank susaneherron
Reviewed 21 February 2015

My wife and I stayed here this past September, and never actually staying in Cancun Proper, the hotel was excellent! The staff really stands out here, if you need anything they are genuinely happy to help you. Every staff member was excellent, and I am...More

2  Thank beachlover6928
Response from pwinkler, General Manager at Sun PalaceResponded 25 February 2015

Coming from such an experienced traveler your comments are of high importance. As to credits, so far we do offer them all the time and yes, they are an additional bonus. We love our turtles' program. Last year-unexpectedly-we didn't get as many nests as we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$437 - US$682 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Spa Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$437 - US$682 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Spa Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7679)
Room & Suite (2056)
Pool & Beach (1624)
Dining (1037)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (26)
Questions & Answers
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Nik_Niks
17 February 2018|
Answer
Response from threecatstolove | Reviewed this property |
A nice tip is always appreciated and leave a review on Trip advisor, as management reads and responds to every one.
0
Votes
Tracy G
15 February 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear Tracy G, Thank you so much for contacting us and sharing your concerns with us. I will be happy to provide follow-up and assistance, please be so kind to read your TripAdvisor inbox, I've shared a private message with... More
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Votes
SZQ
5 February 2018|
AnswerShow all 3 answers
Response from GM_At_HotelZone | Property representative |
Dear SZQ, Thank you so much for contacting us! Our guests may change their clothes at the gym area and also the spa. May I ask at what time are you arriving exactly? I've shared a private message with you and look forward... More
0
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Room Tips
"get up early to get a good pool chair"
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"Definitely choose a sea view!"
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"Ask for an upgrade to Concierge level on the 6th floor. It was extra, but worth it!"
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"Beautiful ocean view jacuzzi suite. Wonderful."
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