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Sun Palace

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$595*
US$376*
Great Deal
US$595*
US$595*
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Sun Palace
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5,882 Reviews from our TripAdvisor Community

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Showing 5,167: English reviews
Reviewed 3 June 2014

We had already spent a week in Cancun before checking into Sun Palace on Friday for an additional 3 nights. First off, the relentless assault of barbaric sales pitches pretty much ruined our first day there. The rep, Keveen, would not get the hint that we did not want to buy upgrades or membership. This is simply predicated that we...

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Helpful?
6Thank JBrenkert
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for waking me up! I had a tremendous week, more than my fair share of happy customers and even made progress in my Trip Advisor rating. Was feeling rather pleased with myself. I totally forgot about Kipling's sage words in "If": " If you can meet with Triumph and Disaster And treat those two impostors just the same;...

Toronto, Canada
Reviewed 3 June 2014

Just had a honeymoon here and writing an honest review. Read a lot of good reviews about this place and it lived up to the hype. I'm always skeptical that someone is writing fake good reviews about a place but this is real. Stayed from May 24-28th. Pros: Food was probably the best I ever had at a resort -...

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Helpful?
3Thank stevieyoo416
pwinkler, General Manager at Sun Palace, responded to this review

There must indeed be some dunce writing fake reviews somewhere in the world. I think most are caught by TA's team. I know they review each one. But if this were the case whomever it is is just fooling him or herself. Word gets around. That was a short honeymoon but from your words, well enjoyed. I will talk to...

San Diego, California
Reviewed 3 June 2014

My husband and I stayed at the Sun Palace for a week and had a great time. The beaches were stunning , the pools nice although a lap pool would have been appreciated as well. We were diving for 3 days so were not able to do many of the excursions but having been to Chichenitza in the past, we...

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Helpful?
3Thank Maurine S
pwinkler, General Manager at Sun Palace, responded to this review

I've written extensively about tipping but its been some time. In the Palace Resorts chain your tips ARE INCLUDED. And every cent you've paid for tips is distributed on a precise 15 days basis according to a points system that was calculated by the union. There is no room for doubt. The employees nor union would allow it and we...

Victoria, Canada
Reviewed 2 June 2014

We visited this property for an afternoon while staying at Moon Palace. A free shuttle will take people to visit other Palace Resorts in the area. This was an exploratory visit for us as we stay in the area several times a year, and were curious to see if this might offer a good option for a future adults only...

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Helpful?
Thank Victoriatravelers
pwinkler, General Manager at Sun Palace, responded to this review

You will be very welcome for as long as you deem to stay. We're only too happy that our resort convinced you more because of its service and scenery than its size but to each their own. I rather like it when people from other Palace resorts come to take a look and decide that it is worth a try...

New Jersey
Reviewed 2 June 2014

My wife and I stayed at Sun Palace May 17th to 24th, we are members this was our second stay at Sun Palace. We were celebrating our 29th Wedding Anniversary and my retirement after 28 years in Law Enforcement. Check-in was quick and we were able to upgrade to a Presidential Suite, this was afforded us because we had inquired...

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Helpful?
2Thank RMSNJ
pwinkler, General Manager at Sun Palace, responded to this review

You gave us two reasons to celebrate with you. We had a blast serving you. It is certainly our honor to have been able to provide a satisfying holiday, very well deserved. The best part of my days is roaming around the resort and talking to my guests-who always seem to have a kind comment or an intelligent suggestion- and...

San Juan, Puerto Rico
Reviewed 2 June 2014

Everything was nice!, Gustavo,Mario,Patricia were so awesome. One of the host I do not remember the name,but he always said" I like my job"were so good. Leonarda and Miguel in the oriental restaurant made a great sushi. All the employees were so freaking nice. Patricia send to my room petal of roses and a cake for my bd. I will...

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Helpful?
1Thank Mlube
pwinkler, General Manager at Sun Palace, responded to this review

So glad you had a nice celebration! Our patrons have many things to celebrate: Birthdays, anniversaries,weddings, etc.. We are only to happy to provide the means for a great few days. Thank you for taking the time to let us know you are satisfied, name a couple of our employees who thereby will be recognized and hopefully think about returning...

Reviewed 1 June 2014 via mobile

Spent 6 nights at Sun Palace. Very relaxing and enjoyable. We love the beach and it was perfect! Plenty of comfy lounge chairs, clean sand and incredible blue water, great margaritas and service! Pool areas nice too, with plenty of shade when you've had enough sun.

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Helpful?
1Thank 2Hilde
pwinkler, General Manager at Sun Palace, responded to this review

Enjoyable and relaxing...that description certainly fits the bill. I would like to compliment you on your comment of "having enough sun". This is such an important observation. Sometimes our guests forget that too much exposure can ruin your experience. Especially, on windy days when your skin does not feel hot...but wait until nightfall when you look lobster-like. Not fun. We...

Grayson, Georgia
Reviewed 31 May 2014

My husband and I stayed at the Sun Palace Resort from May 24th-May 29th. From our check-in to our departure, everything was wonderful! We stayed at Moon Palace is 2012 which is nice, but caters to families; which worked great for us then since our children went with us. Sun Palace, however, caters to couples. It's nice and quaint, which...

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Helpful?
Thank Tahn M
pwinkler, General Manager at Sun Palace, responded to this review

And may you see every trip as this one. Each return should be better than the trip before but now you know the staff at Sun Palace. Thank you for such beautiful words, it does make us feel very special. Remember we are always at your behest, Best wishes pwinkler@palaceresorts.com

Scottsville, Virginia
Reviewed 31 May 2014

We spent Memorial Day weekend in Cancun and enjoyed every moment of the trip. Once you arrive at the Sun Palace; the hotel staff makes you feel welcome. The check in is quick and efficient. The rooms are in good condition and very comfortable. Great views! The hotel has a turn down service in the evening and a staff member...

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Helpful?
1Thank Bruce G
pwinkler, General Manager at Sun Palace, responded to this review

We certainly give out best effort to make you happy. I am glad in your case we succeeded. We do offer Airport transportation but where otherwise specifically mentioned it is not included. And thank you for mentioning these "vultures" that make your arrival such a disagreeable situation I am sure this will make others aware. Cordially, pwinkler@palaceresorts.com

Reviewed 31 May 2014

This is was our second time at sun palace.. We spent our honeymoon there last year had such a good time we brought 4 other couples back with us this time.. We absolutely love it there! The food is excellent, the atmosphere is amazing & the entertainment staff is hands down the best of the best!! We can't say enough...

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Helpful?
3Thank devin_stacey
pwinkler, General Manager at Sun Palace, responded to this review

When we receive this kind of comment our day is a good one. The real "acid test" is not the first but subsequent visits. I strongly feel that if you found us to be steady in our service quality it simply is because we are doing good by you. Thank you for very kind words and for giving us your...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $503 - $862 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
702 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any there all perfect”
essboo, 26 Apr 2017 | Read review
“President room”
jeffaE6145BU, 22 Apr 2017 | Read review
“All of the are great, but we choose a suite at concierge level. Great!!”
carlospN1193DV, 21 Apr 2017 | Read review
“All of the rooms are ocean view. Some overlook the main pool/beach area, and that can be a bit noisy in the evening, but it's good/fun noise! ”
marybN8859PJ, 21 Apr 2017 | Read review
“Ask for the upgrade to concierge.”
LonClark, 19 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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