We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Beach Palace

Travellers' Choice award winner
#13 of 182 Hotels in Cancun
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Beach Palace
Beach Palace
Panoramas (23)
View Map
{"widget":{"name":"ibex_baseline_photo_carousel","template":"ibex_baseline_photo_carousel__widget","dust":{"nav_controls":"ibex_baseline_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_baseline_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,409 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,377: English reviews
Calgary
Reviewed yesterday NEW

I have no trust in this resort as they moved us to their sister hotel due to the fact they were overbooked. When we told them we were there to spend time with our young children before my cancer treatment- we were still moved. No one got back to us regarding our frustration.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Y3707BJkatiek
Kincardine, Canada
Reviewed yesterday NEW

This place would have been rated a 5 star if we had of been able to actually stay there! Upon arrival we were informed that there were no rooms for us and that they would send us to the sister resort Beach Palace, which is nothing like Moon Palace! They were not apologetic and were in fact rude about it....

Review collected in partnership with this hotel
 Report
Helpful?
Thank staceyannp2017
Ogdensburg, New Jersey
Reviewed 2 days ago NEW

Really nice resort. Rooms beautiful and workers couldn't be nicer. It was a little small for us. Couple of very nice pools but not a lot of seating around them. Only one lounge , nice but to small to accommodate all the people at night. Four restaurants , nice but nothing really special. Couples resort and not for singles. Beautiful...

 Report
Helpful?
Thank Siffty
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Siffty, There is nothing more important for us than receiving our customers opinion and I appreciate for sharing your experience with us. As a luxury and All-Inclusive friendly Family Resort we are, providing the most enjoyable vacation for all of our guests is our main and daily goal and I am glad to know you had an overall good...

Columbia, Missouri
Reviewed 2 days ago NEW

We have stayed at this resort twice. While the cost for a week is a bit more that the other resorts we have visited in the area, the Beach Palace exceeds their competitors in all areas including the beach, pool, and food. The biggest difference you will find is in the accommodations. The guest rooms are spacious, clean, and beautifully...

 Report
Helpful?
Thank seitri94
Wilma Z, Gerente at Beach Palace, responded to this review

Dear seitri94, Thank you for taking the time to share your comments, based on your recent stay at this beautiful Resort, Beach Palace. It is a pleasure to know how much you enjoyed your vacation and how pleasant was your time here with us; please allow me to inform you, our guests satisfaction is the most important for us and...

Rhinelander, Wisconsin
Reviewed 3 days ago NEW

Traveled with my daughter. Beautiful beach and accommodations. I would only like to see a few things improved upon. Warmer pool, brrrrrr! We did not swim in it due to its temperature. Better variety in the restaurant Tequila. Great food! Just got a bit old after a few days. Lastly, more entertainment options in the evening. We got a little...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Rebecca Sky R
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Rebecca Sky R, On behalf of the Beach Palace Team, I appreciate for sharing your comments, based on your recent stay here with us. Please be sure, my commitment is to take into consideration your opinion, in order to provide the proper follow up; I am sure during your next visit, we will be part of another paradisiacal stay...

Ohio
Reviewed 3 days ago NEW

Not all beaches in Cancun are equal. If you are looking for a resort with an superb beach...this is the one! Rent a boogie (body) board or bring your own and ride the waves! Enjoy the feel of a smaller all inclusive resort with excellent customer service. The Presidential suite is spacious, comfortable, and boasts an enormous balcony with a...

Review collected in partnership with this hotel
 Report
Helpful?
Thank rheasmarket
Wilma Z, Gerente at Beach Palace, responded to this review

Dear rheasmarket, Please receive my warmest greetings from Beach Palace, Cancun. One of the most valuable and beautiful elements we have at this paradisiacal destiny is the most beautiful beach we have, with a perfect extension our guests enjoy during vacation and I am happy to know you had a great stay here with us, considering also this luxury All-Inclusive...

Mokena, Illinois
Reviewed 3 days ago NEW

Another vacation in paradise. Spent the week of 1/8/17 - 1/15/17 at Beach Palace. This is our 10th time to Cancun and long time members of Palace Resorts. We have stayed at Moon Palace, Sun Palace, Cancun Palace (before it was Hard Rock), and Beach Palace. Once again we enjoyed ourselves immensely. However what makes Beach Palace so very special...

 Report
Helpful?
Thank Rick O
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Rick O, First and foremost, I would like to thank you for being part of our Palace Resorts Family as members you are and thank you for your preference at Beach Palace; your home, away from home. Your opinion is truly valyable for us and I am glad to know, you had another paradisiacal getaway at the best Resort,...

Reviewed 3 days ago NEW

We were very pleased with the great service in this hotel. The check-in was efficient and we were given a very nice room with a very comfortable bed. The restaurants are very nice and there are many choices available for all tastes. We will definitely return on our next stay.

 Report
Helpful?
Thank Dmfltva
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Dmfltva, Firstly, I would like to thank you for choosing Beach Palace for your recent stay. It is a pleasure to know how much you enjoyed your vacation and how pleased you were at this beautiful and warm Resort; thank you for highlightning those points you shared with us, as an efficient check in you received, delicious restaurants and...

Reviewed 5 days ago NEWvia mobile

Fernando (Yoo-hoo!), Jose, J.Luis, Yanet, Roman, Antonio, Yadira, Samuel & Elmer...We had a such a great week & thank you sooo much for the top notch service!! 😎☀️🌴🍹 The food was excellent & we met our nacho quota! Until next time.... hasta luego!

 Report
Helpful?
1Thank Erin S
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Erin S, Thank you for taking the time to share your comments, based on your recent experience at Beach Palace. I am pleased to know how much you enjoyed the pool bar, as one of the main venues we have for our guests to enjoy the most delicious snacks, drinks, ocean view and a great pool ambiance. Please be...

Minot, North Dakota
Reviewed 6 days ago NEW

We were gifted a week as an anniversary gift by family members who were Palace Premiere members. We were there to celebrate our 10th wedding anniversary. We upgraded our room and were promised certain amenities because we upgraded. However when we arrived at the hotel we were told by the staff that we were basically lied to and that a...

Review collected in partnership with this hotel
 Report
Helpful?
Thank jenniferannk2017
Wilma Z, Gerente at Beach Palace, responded to this review

Dear jenniferannk2017, It is with great concern that I read about the unconvenient situations you experienced during your stay. First and foremost, it is very important to me to know if you shared what you were experiencing with any of the staff at the Resort, as the most important for us is to provide you the outstanding service you and...

5,086 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4536)
Viewed
View from Room (339)
Viewed
Pool/Beach Area (1081)
Viewed
Business Centre/Function Rooms (28)
Viewed
Dining (373)
Viewed
Room/Suite (547)
Viewed
Hotel & Grounds (597)
Viewed
Family/Play Areas (57)
Viewed
Bathroom (23)
Viewed
0:48
Videos (5)
Viewed
Other (1486)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (529)
Viewed
Amenities (42)
Viewed
Beach (19)
Viewed
Concierge (40)
Viewed
Deluxe Room (23)
Viewed
Family Suite (73)
Viewed
Main Pool (28)
Viewed
Ocean View (36)
Viewed
Resort View (37)
Viewed
Dining (50)
Viewed
Rooftop Pool (31)
Viewed
Superior Deluxe Lagoon (25)
Viewed
Superior Deluxe Ocean (32)
Viewed
The Hotel (56)
Viewed
Two Bedroom Presidential Suite (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Hotel & Grounds (5)
Viewed
Pool/Beach Area (9)
Viewed
Room/Suite (1)
Viewed
Dining (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
1.5 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 182 in Cancun
5,430 reviews
2.9 km away
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
#11 of 182 in Cancun
8,107 reviews
15.7 km away
Moon Palace Cancun
Moon Palace Cancun
#23 of 182 in Cancun
19,663 reviews
Show Prices
Show Prices
Show Prices
3.6 km away
Paradisus Cancun
Paradisus Cancun
#21 of 182 in Cancun
8,173 reviews
8.1 km away
Sun Palace
Sun Palace
#9 of 182 in Cancun
5,694 reviews
2.8 km away
Dreams Sands Cancun Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $620 - $1,127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Expedia, Travelocity and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
579 questions
Ask a question

See all questions (579)

Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are very comfortable.”
 of 5 bubbles Dmfltva, 16 Jan 2017 | Read review
“Ask for an ocean view room, 2nd floor and above. The higher the better!”
  • Morning Sun Rise!
 of 5 bubbles baezka, 13 Jan 2017 | Read review
“I think all the rooms are nice. balcony with nice bed, jacuzzi in the room. We didn't have a beach view but our lake view was awesome”
 of 5 bubbles Jonnyd, 12 Jan 2017 | Read review
“Rooms with best view are on the ocean side. High floors could see further and less noise from beach, but spend more time on elevators.”
 of 5 bubbles 938hannahs, 12 Jan 2017 | Read review
“We had a family suite - it included adjoining rooms one with a king bed and one with 2 doubles. Perfect for teenagers or young families.”
 of 5 bubbles maraleesobotka, 12 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay