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Beach Palace

Travellers' Choice award winner
#13 of 182 Hotels in Cancun
GreenLeadersGold level
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5,410 Reviews from our TripAdvisor Community

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Showing 4,378: English reviews
Austin, Texas
Reviewed 13 March 2015

As a Palace Elite member, the entire experience during February was once again great. The beach/ocean is spectacular, and the pools and daily poolside entertainment was outstanding. The jacuzzi room was excellent as well. My whole family had a ball. The amenities like the Health Spa, the outdoor grills, the Italian and Asian restaurants, and nightly free shows were a...

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Helpful?
Thank Rick R
Luis O, Director General at Beach Palace, responded to this review

Dear Rick R: Thank you very much for your great words and review, its great to have all our members happy ans satisfied, we are trying to make you fans of the Beach Palace!! Thank you very much for mentioning the staff members that made your vacation an even better one!! See you soon!! Luis Ojeda General Manager

Brampton, Canada
Reviewed 13 March 2015

My wife & I have stayed with Palace Premier before (at Le Blanc 8yrs ago for our honeymoon). Back then, during "the sales pitch", we did the math and decided to become members. One of the key decision points was the free week was usable _at_ Le Blanc. We tried to book our free week at Le Blanc and, to...

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Helpful?
1Thank Brampton_Steve
Luis O, Director General at Beach Palace, responded to this review

Dear Brampton_Steve: I am so very happry that you gave us a try instead on LB, also its great to see that your vacation was a pleasent vacation. I have to say that I consider the Beach Palace beach one of the best in the world as well as the color of the ocean is hard to find somewhere else....

Reviewed 13 March 2015 via mobile

My friend and I stayed for 4 nights in this all inclusive hotel and believe me it did not let us down. The staff here are all very attentive and willing to help 24/7. Super friendly and there is always someone easily accessible. Thank you! The rooms are a decent size (I stayed on the Concierge floor), with a hot...

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Helpful?
Thank AUDaleZ
Luis O, Director General at Beach Palace, responded to this review

Dear AUDaleZ: Thank you ery much for such a great review; i can see a lot of joy and happiness as a result of a great vacation: I wish that if you come over again to cancun in the future you can give us another try!! All the best. Luis Ojeda General Manager

Reviewed 13 March 2015 via mobile

Had a fantastic time at Beach Palace with my friends for Spring Break! Service was great and extremely friendly, especially Esteban at the sports bar and Fernando at the pool bar. They, as well as their colleagues Erick and Carolina, went above and beyond helping us enjoy this trip. Because of them, this was a memorable experience we will never...

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Helpful?
Thank jshapiro314
Luis O, Director General at Beach Palace, responded to this review

Dear jshapiro314: Thank you very much for choosing us in this spring break 2015!! its great to see that our staff provided a great service worth to be published on this important travelers page. I hope I can see you back in a near future. All the best Luis Ojeda General Manager

Ashburn, Virginia
Reviewed 13 March 2015

First let me say that this is the second visit we have made to Beach Palace. We loved it so much the first time we could not wait to return and we were not disappointed. We were happy to see so many familiar faces that had made our visit so special the first time. We really enjoyed the activities around...

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Helpful?
Thank Tina B
Luis O, Director General at Beach Palace, responded to this review

Dear Tina B: Thank you very much for your second visit to the Beach Palace!! I think you have become a Beach Palace fan already! I hope this is not the last visit, as you check by your self, the staff will be waiting for you!! Thanks Again!! Luis Ojeda General Manager

Los Angeles, California
Reviewed 13 March 2015 via mobile

We truly love coming here. The service,the views and the food are exceptional. The ocean front rooms are worth the extra money. We came by the Costco travel deal. Here are my tips. Bring your own pillow and some ear plugs that cuts out any noise possible. Because the room staff starts early you will need the ear plugs. The...

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2Thank zeeremtulla
Luis O, Director General at Beach Palace, responded to this review

Dear zeeremtulla: Thank you very much for choosing us in your last visit to Cancun, you have ade a very good resume of a great stay at our resort, and I will like in name of all the staff to thank you for your visit. I wish we could have you back in a near future!!! All the best!! Luis...

Middletown, Connecticut
Reviewed 13 March 2015

My husband and I have been vacationing in Mexico at Palace Resorts for many years. The motivating factor of staying at the Palace Resorts is the staff. All of the staff, from the people at the front desk to the evening "towel" maid have always made us feel welcomed and special. We returned to Beach Palace after having been there...

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Helpful?
Thank pcheeze
Luis O, Director General at Beach Palace, responded to this review

Dear pcheezy: Thank you very much for your comments and review, I will be checking waht happened with teh grapefruit juice as well as the wine offer this MUST not happen and I am very sorry that you went thru it. I hope that you can come over and stay with us again so we can make it up to...

Reviewed 13 March 2015

Just went here last week with my family.. 4 kids ages 17, 13, 12 and 11! They had an amazing trip. We have been to lots of all inclusive's and the service and food was superb here! The beach was beautiful and the kids loved playing in the waves! The swim up pool bar service is TOP NOTCH!! Fernando is...

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1Thank Terri J
Luis O, Director General at Beach Palace, responded to this review

Dear Terri J: I am so very happy that your family had a great time with us, some people say that the Beach Palace is better for younger kids but I can see that yours had a blast with us!! About Fernando, what can I say, he is the best!! Thank you very much, and please if you come back...

Lubbock, Texas
Reviewed 11 March 2015 via mobile

Palace owners for many years. We have an elite membership, & that says a lot about how we were treated. Went above and beyond to get us here last minute after Jamaica was cancelled less than a week before departure, & Dallas ice storm flight cancelled the morning we were supposed to leave. Flew into Cozumel, and had shuttle waiting...

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Helpful?
Thank Cheeser08
Luis O, Director General at Beach Palace, responded to this review

Dear Cheeser08: Grat to have you as one of our most important costumers, and we do not have anything else to do but treat you as royalty!! Thank you very much for your confidence and you know that this is your home away from home. I will let Regina know about your comments!! All the best! Luis Ojeda General Manager

Colorado
Reviewed 10 March 2015

We just returned from a 6 day trip to the Beach Palace. There were 5 of us in our party and we booked 2 rooms through Costco travel. Price of the package was great and we all felt good knowing Costco stands behind it. Pros- The staff, the beautiful beach and the quality of food and drink. Cons- some noise...

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Helpful?
5Thank ColoradoCalvin
Luis O, Director General at Beach Palace, responded to this review

Dear Colorado_Calvin: Wow!! this is one of the best reviews I have ever answer!! it has all theinformation you need to know about the Beach Palace!! Thank you very much for choosing us and for sharing your experience with the world!! I wish we could have you back some day!! All the best Luis Ojeda General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $615 - $1,125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Hotels.com, Expedia and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
579 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on a room away from the lifts. Rooms by the lifts are super noisy!”
 of 5 bubbles Neilsnz, 19 Jan 2017 | Read review
“The rooms are very comfortable.”
 of 5 bubbles Dmfltva, 16 Jan 2017 | Read review
“Ask for an ocean view room, 2nd floor and above. The higher the better!”
  • Morning Sun Rise!
 of 5 bubbles baezka, 13 Jan 2017 | Read review
“I think all the rooms are nice. balcony with nice bed, jacuzzi in the room. We didn't have a beach view but our lake view was awesome”
 of 5 bubbles Jonnyd, 12 Jan 2017 | Read review
“Rooms with best view are on the ocean side. High floors could see further and less noise from beach, but spend more time on elevators.”
 of 5 bubbles 938hannahs, 12 Jan 2017 | Read review
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