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Beach Palace

Travellers' Choice award winner
#13 of 181 Hotels in Cancun
GreenLeadersGold level
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5,280 Reviews from our TripAdvisor Community

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Showing 4,279: English reviews
Windsor, Canada
Reviewed 15 January 2015

We stayed at beach Palace from Jan. 6 - 13, 2015. The room was very well appointed and the mini bar was restocked most days. Although we found the front desk helpful, they always seemed aloof and unhappy most of the time. The beach and pool areas are excellent. We ate mostly at the Italian restaurant which was very good,...

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Helpful?
1Thank VegasBrian_10
Luis O, Director General at Beach Palace, responded to this review

Dear VegasBrian_10: Thank you very much for reviewing us on this important traveler review page, I am happy to see that our front desk staff treated you well. sometimes is hard to fullfill everybodys requests on the resort, but I can see that this time they did!! I hope you can comeback soon to the Beach Palace. All the best...

Ramsey, New Jersey
Reviewed 15 January 2015 via mobile

We booked a weeks vacation for my 50th through a Palace member, my 4th or 5th booking with this member at a Palace resort. Having stayed 3 times at LeBlanc, 1 at Aventura, 1 at Sun and this visit to Beach Palace I've come to expect 5 star treatments. Obviously, LeBlanc is Palaces crown jewel and to expect THAT kind...

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Helpful?
9Thank shredsurf
Luis O, Director General at Beach Palace, responded to this review

Dear shredsurf: Thank you very much for staying with us this time, it was great sharing your breakfast as well as the chef´s dinner with you. I hope you can comeback soon to the Beach Palace. The best to the Garden State!!! Luis Ojeda General Manager

Wausau, Wisconsin, United States
Reviewed 15 January 2015

Had all the great food, bar area and lovely beach all in a small area. The Main chef is outstanding and the food is all very good. I recommend doing the chef dinner on Wednesday evening, it is well worth it. Last time we visited last year to now has some really outstanding food choices, the wait staff everywhere at...

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Helpful?
Thank Todd T
Luis O, Director General at Beach Palace, responded to this review

Dear Todd T: Thank you very much for your review, I am so very happy to see that your stay with us was a pleasent one. Greta to see also that you enjoyed our chef´s dinner. I hope I can see you back in a near future back at the Beach Palace. Luis Ojeda General Manager

Toronto, Canada
Reviewed 14 January 2015

We stayed at the Beach Palace over Christmas in December. There are so many hotels on this beautiful beach that it was hard to choose. I would highly recommend this hotel for several reasons. The staff was incredibly helpful, friendly and hard working. They made every aspect of our stay enjoyable. Anything we asked for from the kitchen was readily...

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Helpful?
2Thank SusanC155019
Luis O, Director General at Beach Palace, responded to this review

Dear SusanC155019: Greta guests I would say!!! Thank you very much for such great comments and review, i have to say that we do not have 3 restaurants, we have 4, so you need to comeback again to try the one that you missed :) All the best!! Luis Ojeda General Manager

Fishers, Indiana, United States
Reviewed 14 January 2015

I want to say that the Stadium Bar has the best popcorn and staff around. The other night they were serving potatoe chips instead and I was a little disappointed. Carolina, Alfredo, Zacaria S., Estebrin and Euroza went out of thier way and convensed the chief to pop some popcorn for me and brought me my very own huge bowl...

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Helpful?
Thank Nena F
Luis O, Director General at Beach Palace, responded to this review

Dear NenaF: Pop corn will be served everyday at the sports bar!! Thank you very much for your comments and review, I have to say that in an all inclusive resort you want something that is not provided, just ask for it, we will work hard to get it for you. I hope you can coeback soon to the Beach...

Saskatoon, Canada
Reviewed 14 January 2015

My husband and I just returned from the Beach Palace. We had a wonderful, relaxed sun filled vacation. I always check Trip Advisor on any destination prior to booking and most everyone raved high reviews for the Beach Palace. We have been to a few other all inclusive resorts in Cancun and would not see this as a 5 star,...

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Helpful?
2Thank JanerB2014
Luis O, Director General at Beach Palace, responded to this review

Dear JanerB2014: I love the way that you break down your review, I wish we could get some more five stars, but believe me, we work hard everyday on achieving it. Thanks again and i hope you can comeback soon to be pampered again at the Beach Palace. The best to Canada!! Luis Ojeda General Manager

Reviewed 13 January 2015

Stayed 4 days at the hotel, had a wonderful vacation. Staffs are very friendly, patient and helpful. Food was great as well. Travel agencies in the lobby was extremely knowledgeable, asked pretty much most of the available travel tours and outdoor activities, patiently answered all of them with great manner. Would definitely recommend to others.

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1Thank Mohan W
Luis O, Director General at Beach Palace, responded to this review

Dear Mohan W: Thank you very much for your great review, it is short but it has a lot of information valuable for all the people that is planning their vacation with us. I hope I can see you back with us!! Luis Ojeda General Manager

Birmingham, United Kingdom
Reviewed 13 January 2015

This hotel is by far the best in cancun, the service, food, quality and staff are all 5*. The beach at this hotel is beautifully clean and has no sea weed, many guests that were staying at the moon palace used the beach here. I would definitely recommend beach palace as a luxury hotel for decerning guests.

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Helpful?
2Thank Abz W
Luis O, Director General at Beach Palace, responded to this review

Dear Abz W: Thank you very much for your comments and review!! I definetelly know that one of our best assets on the Beach PAlace is indeed our Beach!! I must say that is consider one of the best in the world... Thanks again, and i hope I can see you back in another great Beach vacation!!! Luis Ojeda General...

Reviewed 13 January 2015

The amount of work it takes to run a resort like this is mind boggling,yet the service in every area is outstanding and friendly. Luis, Migguel.S,Critian, Yadira, and Antonio, treated us like friends, and always made time to make sure we had everything we wanted. We will be back!

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Helpful?
Thank Tammie T
Luis O, Director General at Beach Palace, responded to this review

Dear Tammie T: Thank You Very Much for your great review and comments, I know that working on the pool and beach is not an easy task, and the job all the staff members you mention do every day, is the main reason that all of our guests leave the property happy enough to consider comming back again. I hope...

West Palm Beach, Florida
Reviewed 13 January 2015

If you're looking for a large, noisy, impersonal vacation spot, Beach Palace is NOT it! From the minute you arrive at the hotel (assuming you survive the overcrowded and disorganized airport), you are treated like family. There is not a single staff member who will not go out of his or her way to accommodate you. There's breakfast chef Gabriela...

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Helpful?
3Thank Len F
Luis O, Director General at Beach Palace, responded to this review

Dear Len F: WOW!!! Thank You Very Much for your review, I wish everybody could consider us as your home away from home, your review will make happy all the staff members that you mentioned. It will be great to see you back again here, at your Mexican Caribean Home!!! Luis Ojeda General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $552 - $1,082 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Travelocity, Booking.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
557 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view”
 of 5 bubbles kdavisson, 6 Dec 2016 | Read review
“Suites have 2 bedrooms and living area, great if you need 2 bedrooms. Rooms have a great view and big lounge bed on the balcony.”
 of 5 bubbles 995debt, 6 Dec 2016 | Read review
“Just ask the front desk.”
 of 5 bubbles joefromchicago2016, 6 Dec 2016 | Read review
“Ocean View Rooms are great views. The Lagoon side rooms are also great! No bad room at Beach. We like both sides”
 of 5 bubbles dentman8880, 5 Dec 2016 | Read review
“Both Ocean and Lagoon are great!”
 of 5 bubbles fergus792016, 2 Dec 2016 | Read review
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