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Beach Palace

Travellers' Choice award winner
#13 of 182 Hotels in Cancun
GreenLeadersGold level
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1 room 2 adults 0 children
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Beach Palace
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5,413 Reviews from our TripAdvisor Community

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Showing 4,380: English reviews
Colorado
Reviewed 18 February 2015

We booked the Beach Palace after the Hurricane destroyed our initial vacation destination in Los Cabos and wouldn't reopen until March. We booked through Costco Travel which was less expensive than online - bonus! The main purpose of our trip was to renew our vows (10 years) on the beach in the presence of our 9 year old son. The...

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2Thank KNC123
Luis O, Director General at Beach Palace, responded to this review

Dear KNC123: I am sorry for the perception you got about our Beach Palace, however I must say, if you dont want to buy anything a No is more tan enough. Luis Ojeda General Manager

Charlotte, North Carolina
Reviewed 18 February 2015

I recently stayed at the beach palace resort and I cannot say enough great things about the staff they are super friendly and accommodating but I was most impressed by Denisse & Jimena in the playroom. The kindness and professionalism they showed my daughter was second to none. Savannah would have rather been with them in that playroom over anything...

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Thank Brandi0824
Luis O, Director General at Beach Palace, responded to this review

Dear Brandi0824: Me as a father, I think the most important part of the Beach Palace is the Playroom, I am convinced that if the Little ones are happy, so the parents will be, I am lucky to have staff as Denisse and Jimena taking care of our most important guests!! Thank you very much for choosing us, an if...

Vancouver, Canada
Reviewed 17 February 2015

location plus food and room all excellent and ive stayed at many five star resorts in and around cancun im spoiled that way and this place stands up to the top of them except im an adults only kind of person so sun palace is next on my list to try so far im happy happy happy

Review collected in partnership with this hotel
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1Thank lovecancun2015
Luis O, Director General at Beach Palace, responded to this review

Dear lovecancun2015: Thank you very much for expresing such great comments about the Beach Palace, as you say, we have the best location in Cancun, next time when you stay at the Sun Palace, come and visit us, remember in Palace resorts, you stay in one, you can visit them all!! All the best for you!! Luis Ojeda General Manager

Monroe, Michigan
Reviewed 17 February 2015

Last week I took a group of 20 business people plus their significant others to the Beach Palace Resort for a two day "Get-Away from Winter" meeting. We normally meet three times a year at their individual businesses to help each other improve performance. Most are in the northern climate and we decided early last year to go visit Cancun...

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Thank Zman1950
Luis O, Director General at Beach Palace, responded to this review

Dear Zman1950: Thank you very much for bringing your group over to the Beach Palace on this away from Winter meeting!! That is another market that we get here, the groups and conventions segment because of our large meetings área. Thank you also for mentioning Marco, he is one of our best staff members, always willing to help his guests!!...

Reviewed 17 February 2015 via mobile

I was originally looking at the moon palace grand but decided on this hotel as the beach was nicer and it wasn't as spread out as the moon palace. The beach didn't disappoint, white sand and clear water, never had a problem with loungers and waiter service on the beach was a bonus. Never really went by the pool as...

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1Thank Busby1982
Luis O, Director General at Beach Palace, responded to this review

Dear Busby1982: Thank you very much for all your nice comments and review, I am sorry for the issue that you had with the air conditioning in your room, I will do something about it so it wont happen again. Thanks also for comming over to the cheff´s dinner, i hope it was worthy. I would like to see you...

Richland, Washington
Reviewed 17 February 2015

The Beach Palace was an awesome adventure for my friend and I traveling. We really enjoyed the resort, the people, and the atmosphere. It was close to shopping, and loved the pools and the service. The beach was awesome! Especially loved Esteban and Erick in the sports bar. They were amazing! On top of the service and super fun! These...

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2Thank Angie E
Luis O, Director General at Beach Palace, responded to this review

Dear Angie E: Thank you very much for your great review and comments, its great to see that you had the chance to ride the city buses, it is easy and cheap, and you can visit a lot of places in Cancun as well as the other Palace Resorts. I am sorry for the perception you have about our buffets,...

NY, NY
Reviewed 17 February 2015

We stayed at the Beach Palace for a wedding weekend. The service was fantastic at restaurants, on the beach and throughout the weekend. Rooms were equipped and well cleaned all the time. Turn down service in the evenings to replenish anything you need. Restaurants were overall good food. Would definitely recommend.

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1Thank nytraveller5
Luis O, Director General at Beach Palace, responded to this review

Dear nytraveller5: Thank you very much for staying with us on the wedding celebration you atended, it is a pleasure to see that our service and facilities were accord your needs and expectations! I hope I can see you back in the future!! Luis Ojeda General Manager

College Point, New York
Reviewed 16 February 2015

Was here for a wedding, and it was wonderful!! The staff was very attentive, the Pool Bar staff especially, Fernando, Miguel, Cristian, and Domacio were very friendly and accommodating. Israel at the Fitness Center was also wonderful, loved his yoga on the beach!!

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Thank Patty V
Luis O, Director General at Beach Palace, responded to this review

Dear Patty V: Thank you very much for comming over to the Beach Palace, lately the wedding services has grown a lot, so we have the honour to host all those beautiful familes and relatives on this important ocations!! Thanks also for mentioning some of the staff membes that made your stay an even pleasent one!! All the best for...

Reviewed 16 February 2015

Recently went on a week vacation with a group of friends. We were upgraded to the presidential sweet, and the room was amazing! When at dinner or by the pool the service was incredible. Every few minutes we were asked if there was anything else we needed or wanted. The views of the ocean are stunning. The sand beach is...

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1Thank RangerJoe206
Luis O, Director General at Beach Palace, responded to this review

Dear RangerJoe206: WOW!! that is what aI can call a review form a satisfied guest!! Thank you very much for choosing us, and thank you mostly, for letting us take good care of you, I hope you can comebacj soon for another Palace experience!!! Luis Ojeda General Manager

New York City, New York
Reviewed 16 February 2015

This is my fourth all inclusive and this place is definitely at the top side though some things needed minor improvements which kept it from 5 stars. My GF actually considered it 3.5. Rooms-Very nice large rooms, with a Jacuzzi and nice terrace with a daybed and couple chairs. Improvements where for a light switch next to the door as...

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Thank bccorb
Luis O, Director General at Beach Palace, responded to this review

Dear bccorb: Thank you very much for your nece review and comments, I am very happy that you and your girlfriend had a great vacation with us, gettig this kind of review form an experienced traveler makes me feel proud of the property, altough there is some room for improvement that I will be working on. I hope that in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $618 - $1,131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Expedia, Travelocity and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
581 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on a room away from the lifts. Rooms by the lifts are super noisy!”
 of 5 bubbles Neilsnz, 19 Jan 2017 | Read review
“The rooms are very comfortable.”
 of 5 bubbles Dmfltva, 16 Jan 2017 | Read review
“Ask for an ocean view room, 2nd floor and above. The higher the better!”
  • Morning Sun Rise!
 of 5 bubbles baezka, 13 Jan 2017 | Read review
“I think all the rooms are nice. balcony with nice bed, jacuzzi in the room. We didn't have a beach view but our lake view was awesome”
 of 5 bubbles Jonnyd, 12 Jan 2017 | Read review
“Rooms with best view are on the ocean side. High floors could see further and less noise from beach, but spend more time on elevators.”
 of 5 bubbles 938hannahs, 12 Jan 2017 | Read review
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