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Hard Rock Hotel Cancun

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#11 of 183 Hotels in Cancun
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7,843 Reviews from our TripAdvisor Community

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Showing 4,761: English reviews
Tracy, California
Level Contributor
15 reviews
7 hotel reviews
Reviewed yesterday NEW via mobile

From the time you arrive until checkout it is truly amazing! Food was good Staff very friendly Great pool and water slide Downfalls were pool closes at dawn Rooms a little small and we had double beds which is a lot smaller than the cal king lol

Helpful?
Thank curlieque29
Scotch Plains
1 review
Reviewed yesterday NEW

Staff were the most accomodating I have ever experienced! Luis and Nicolis C. the waiters and Anabel and Blanc the hostess were all amazing! The staff made us feel so pampered and anything we needed they go beyon in customer service to make you happy. Entertainment crew were grest and if you go don't miss the foam pool party...so much... More 

Review collected in partnership with this hotel

Helpful?
Thank Catherine P
Boston, Massachusetts
1 review
Reviewed yesterday NEW

Service was amazing! (2 adults& a 16yr old) impossible to go hungry, thirsty(bottled water delivered to us every spot in resort) also frozen drinks amazing! very very clean! we were treated like we owned the hotel! I cant say enough wonderful things! Great excursions( you can use partial resort credits) We never felt unsafe or ignored the staff bent over... More 

Review collected in partnership with this hotel

Helpful?
Thank nikkik500
East Sussex, United Kingdom
1 review
Reviewed yesterday NEW

Fantastic selection and quality food. Service amazing and always made to feel special. Great entertainment throughout the day and evening. Room was huge and had a fantastic view. Jaccuzi in room was lovely. Mini bar fully stocked every day and room service had good variety. This was a trip of a lifetime for my husband and I. If we ever... More 

Review collected in partnership with this hotel

Helpful?
Thank stewandnessgreen
Hempstead, New York
1 review
Reviewed yesterday NEW

This is one of the best hotels I have stayed at for vacation .all the staff was amazing from the second we got out of the shuttle which brought us there & the food plus overall scenery was clean which mad it a fivestAr stay

Review collected in partnership with this hotel

Helpful?
Thank veronicaj87
Cancun
1 review
Reviewed yesterday NEW

We traveled to hard rock Cancun with 4 teenagers and we absolutely loved this hotel. Great service and beautiful hotel. We can't wait to go back. Very safe! The food was excellent and the choices were amazing. The staff were friendly and the beach was amazing.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank veneciamu
Clovis, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

My first ever review. We have been on many cruises and have stayed at all inclusive resorts before, but the level of service here was way beyond what we had experienced. The resort was excellent, clean and modern. Our room was nice and ocean facing with a large balcony. We were a little bit apprehensive as all of us are... More 

Helpful?
1 Thank Aarineil
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Aarineil, Thank you so much for sharing your experience at Hard Rock Hotel Cancun, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to Erick, Benitez, Miguel, Paco and the rest of our staff encouraging them to keep... More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

Everyone of the staff was generous and helpful whenever I needed assistance with something. I had a great time at the Hard Rock Hotel with my family and friends ! If I plan another trip to Cancun sometime in the future, it will definitely be there !! Thank you all 😀.

Review collected in partnership with this hotel

Helpful?
Thank MelAlexis26
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear MelAlexis26, Thank you very much for your amazing review, we are thrilled to see we exceed your expectations and that the amazing service from the members of our band made you feel like a true Rockstar! We hope to welcome you back soon to Hard Rock Hotel Cancun. Francisco García General Manager Hard Rock Hotel Cancun More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

The service was excellent. Everything was to detail. Right from the point of arrival to the time of departure. We were at this resort for 2 1/2 weeks. Our butler Mark, Mali and Rockdrigo were fantastic. They were always checking with us to make sure all our needs were met. They even picked up some Mexican Candy my daughter wanted... More 

Helpful?
3 Thank Peter L
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Peter L, Wow! It's our pleasure to see we have a raving Hard Rock fan in you, thank you very much for your amazing review, we are overjoyed to see that you and your family enjoyed your holiday experience from start to finish and that the members of our band went above and beyond to pamper you, we sincerely... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

there is an Italian restaurant, its so peaceful and our server Noel gave us the best experience we've ever had !!! everything was outstanding . They put up amazing shows, food on every corner, and 24/7 room service

Helpful?
1 Thank travelwithjg
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear travelwithjg, Thank you so much for sharing your experience, we are thrilled to see that se have exceed your expectations! Noel and the rest of the staff is pleased to have met your expectations and we will keep working to deliver the Hard Rock experience to all of our guests. We would love to have you back and create... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $618 - $1,270 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
753 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors 10 and up centrally located are the best. Facing the ocean.”
 of 5 bubbles W2309ZWpeterl, 1 Dec 2016 | Read review
“Go for a higher up floor, 8 or above on the lagoon side for the great sunset.”
 of 5 bubbles 45jukey, 30 Nov 2016 | Read review
“All the rooms are the same. Two double beds or a king.”
 of 5 bubbles cchapman2016, 28 Nov 2016 | Read review
“Sunrise on the beach sunset on the Laguna more noise to the back if you are on a low floor”
 of 5 bubbles wee1xx, 28 Nov 2016 | Read review
“I stayed in room 680. I liked it because the sun did not shine on my balcony after 1 PM,and I enjoyed the comfort.”
 of 5 bubbles ClarksvilleJoe, 28 Nov 2016 | Read review
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