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Boulevard Kukulcan Km 14 Zona Hotelera, Cancun 77500 Mexico
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Traveller (13395)
Panoramas (183)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#39 of 269 in Cancun
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Indoor play area for children
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Waxing services
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
VIP room facilities
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Ocean View
Languages Spoken
Hotel links
Special Price:Summer Escape: Book now with up to 50% off + Transfer + Room Upgrade


Full view
83Good for walkers
Grade: 83 out of 100
34Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
16402Reviews1876Q+A100Room tips
Traveller rating
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Popular mentions
Nick C wrote a review Yesterday
Westcliff-on-Sea, United Kingdom15 contributions9 helpful votes
We stayed here for 1 week May 2022. We have stayed here many times due to the great staff and inclusive you get here. The Zen restaurant is a good one to go for breakfast as it has a wide range of food to choose from and it is a nice atmosphere. I would like to thank the staff here, the restaurant boss Pasilas and hostess Yazmin always made sure the restaurant ran efficiently and always up to a high standard. I need to mention a few of the table staff at Zen as the were excellent. Mauricio was very friendly and knowledgeable about the history of Hard Rock. Alma, Colli and Miguel were excellent too. Lastly if you ask for a table in Gray's section in Zen she is fantastic. She remembered us from previous visits a few years ago due to covid and is one of the few members of staff that have stayed with Hard Rock Cancun. She is very helpful, always making sure we had everything we needed and being so friendly at the same time. We hope to see her next time and hope that Hard Rock Cancun understand what a great job she does and rewards her for it. I wish there were more staff like her. Im sure she is destined for promotion in future!!
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Date of stay: May 2022Trip type: Travelled
algamboa wrote a review Jan 2022
Montgomery, Illinois45 contributions84 helpful votes
Hotel's Favourite
My wife and I stayed a week beginning on the 6th at Hard Rock Cancun. This was our 3rd visit and 1st in January. We had a most wonderful stay. The weather cooperated as we had excellent temperatures and plenty of sun. What really made our stay special were the employees. We had 2 outstanding butlers in Jessica and Hector. From the day we arrived Jessica was there making sure everything was right for us. She set up our dinner reservations for the week and chose wisely. When Jessica's shift was over Hector made sure everything went smoothly and always asked what they could do for us. The beach was our favorite spot and Jessica set us up with a cabana every day. Once there Jesus "Cartel" and the his buddy also named Jesus "Romeo Blanco" made sure to we were never dry, drinks wise. Those two spoiled us with their outstanding service. The resort still has a positive vibe about it that puts a smile on your face and is kept there with the delicious food and drinks provided. The brisket sandwich is soo good as is the burgers and pizzas from the snack bar. Speaking of snack bar the one on the 3rd floor, Rock Royalty terrace, has a very special lady Isabel who works there. Several times She took time to take our orders and let us know she'd be there for any thing we needed, even from our walk out patio on the same floor. All these people is what makes the Hard Rock Cancun special. We'll most likely return next January. The restaurants were very good with excellent service. Ciao, Ipanema and Zen were our favorites. We ate breakfast at Zen the last morning there and Carlos and Gray made our last meal there special with their kind attention to us. We did attend one of the evening shows Studio 54 and what a great show the entertainers provided. The resort is nice and well maintained. One thing management needs to do is make sure the ATM machine works. The last 4 days there it was out of order so we had to go a mile down the street to get cash for tips. We ran low after 3 days as the workers work their buts off to make sure everyone has a pleasant time.
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Date of stay: January 2022Trip type: Travelled
1 Helpful vote
Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded 21 Jan 2022
Thank you for your comments. We love to read that our staff meets the needs of our guests. We look forward to seeing you back soon!
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Laura C wrote a review Yesterday
5 contributions3 helpful votes
We ate here every day for 1 week during our stay. Every staff member we encountered was friendly and very helpful. From the hostess Yasmin, the head waiter/boss Pasillas and all the other wait staff, Alma, Colli and Miguel. A special thanks to Mauricio who was very knowledgeable about the history of the Hard Rock and gave us some very interesting facts about the place. A special thank you and extra praise to our regular waitress Gray. She was so friendly and helpful and professional. She really went the extra mile to make us feel like individuals and not just another customer. She remembered our names and our drink orders, always greeted us with a big smile (behind a mask, but we could still tell!). On our last day Grey, Pasillas, Alma, Colli, Mauricio and Miguel said goodbye with a lovely pancake display. The hotel itself is very nice but the amazing staff like Grey, really made our trip amazing. Thank you.
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Date of stay: May 2022Trip type: Travelled
Amy W wrote a review 25 May
3 contributions5 helpful votes
We had the best time last week! Me, husband and daughters 21 & 18. The water was absolutely incredible. We had a fantastic room. My fav drink is the Cancun Tropical (it's frozen & delish). We loved all the food, with Toro being our fav. Fav breakfast was at Zen (perfect made to order omelets). We were very impressed with the nightly shows! Very impressed. No cheesy singers or dancers. Make sure to keep an eye on the schedule so you don't miss them. Most are outside in the front of the resort in the Theatre (which is an open air amphitheater). Our favorite show was Pop Rocks and a great magician. We did the parasailing out front of the hotel (the smiley face one). It was a fun experience too. Overall we felt this was a fun resort. Had a very personable and outgoing Entertainment Crew (shout out to Ozzy, Charley Boy, Nay, Kavoy, Beto, Danny, Sexy, Macho, Emmanuel, Jesus.) They kept it fun in the pool area! Always good music playing! Fernando at the swim up Pool Bar was the best. We tipped when we arrived each day and at the end. Great food. Great entertainment. Great drinks. Very very clean resort. ⭐️⭐️⭐️⭐️⭐️ Would definitely visit again!
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Date of stay: May 2022Trip type: Travelled
Kary c wrote a review 25 May
Omaha, Nebraska17 contributions
Come down for birthdays. Booked a presidential suite. Treated very well by the Hard Rock staff. Butlers Neto and Hector did an excellent job. Ivan our poolside server was fantastic. Room was clean and stocked. Only downside was Georges from Legendary club. He wouldn't leave us alone. But we didn't let it ruin our trip.
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Date of stay: May 2022Trip type: Travelled
Room Tip: If you don't make reservations for dinners. Go early to avoid waits.
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US$374 - US$571 (Based on Average Rates for a Standard Room)
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Cancun Palace Resort
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include H Roof (0.3 km), Club 91 (0.3 km), and Playa Ballenas (0.2 km).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s - Cancun, Mamazzita Cancun, and Porfirio's Cancún.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel Cancun have airport transportation?
Yes, Hard Rock Hotel Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.