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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
3 people have started booking this hotel
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US$399
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Free cancellation until 16/10/21
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US$335
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US$335
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Prestigia.comUS$399
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (11792)
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Panoramas (183)
Videos (6)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 253 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Room & Suite (1,615)1,615
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Indoor play area for children
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Ocean View
Languages Spoken
Spanish
Hotel links
Special Price:Spring Ahead: Book now with up to 50% off

Location

Full view
83Good for walkers
Grade: 83 out of 100
28Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
14,776Reviews1,798Q+A100Room tips
Traveller rating
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Popular mentions
Adventurer403564 wrote a review Yesterday
5 contributions
+1
This is my third time in Cancun — after having stayed at the Omni twice, my stay at the Hard Rock far exceeded my previous experiences!! The food was amazing, the bartenders served fabulous drinks (without long wait times), but the best part by and far was the people. AB, Vlad, Alvaro, and Cams made this week the best ever!! :)) In regards to COVID, precautions were always enforced — everyone always had their masks on, social distancing was enforced, and everything was constantly being sanitized. The hotel has also been recently renovated so everything was in pristine condition! I will definitely be recommending the Hard Rock to all my friends and family!!
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Date of stay: April 2021Trip type: Travelled with friends
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Scott wrote a review Nov 2020
2 contributions8 helpful votes
Hotel's Favourite
We stayed at the Hard Rock Hotel in Cancun Mexico and had the time of our lives. The hotel staff was amazing and helpful in ever way. We travel a lot and have stayed in many different Mexico resorts, however I must say the Hard Rock Resort was by far the best time we have had in all different Mexico locations. Our Personal assistant Alex and Carlos were amazing in getting us reservations and helping us with all the little things you need when traveling. 3rd floor senior Nestor and staff provided absolutely wonderful service and assisted us with anything we needed. Because of these individuals I will highly recommend a stay at Hard Rock Cancun. Our next visit will be soon this time with the entire family (kids). For the individuals I did not mention by name, you too had a hand in the amazing time we had. Thank you all from the bottom of our heart. See you soon.
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Date of stay: November 2020Trip type: Travelled with family
6 Helpful votes
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Response from Francisco Garcia, Director General at Hard Rock Hotel Cancun
Responded 16 Nov 2020
Dear Fergive, Wow!! We are so proud to read that kind of review. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. On behalf of Hard Rock Hotel Cancun, I would like to thank you for taking the time to share your recent experience on our stage. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We feel so proud of our dear rocker and the amplified service you received during your recent concert. We will be looking forward to your next concert. Keep rocking!
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Carolyn W wrote a review Yesterday
1 contribution
Cams, AB, Alvaro, Vladimir, Luis, Mermaid, Freddie, Batman: I visited with my best friends from medical school for our graduation. My 27th birthday happened to occur over the trip, and AB and Cams went out of their way to make sure I felt special. I can certainly say this was the best birthday I have had in years thanks to the kindness they showed me. We were here for six days, and we never felt the need to leave the resort for excursions because we had so much fun. The entertainment staff is honestly the greatest part of the Hard Rock- these are phenomenal humans who go above and beyond to make sure you enjoy your trip. They always had their masks on and were always concerned with our safety and health. Even when leading and playing volleyball in the pool, they would wear their masks 24/7. I do not know any person in the service industry back home with this much dedication and respect for their guests. They continued to go above and beyond for their guests by inviting us to the nightly shows. Honestly, the nighttime entertainment was engaging and impressive every night. To summarize, the entertainment team at the Hard Rock Cancun are some of the kindest humans I’ve ever met. They showed up to work daily with a smile and love for their work that radiates to everyone at the resort. Thank you all!
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Date of stay: April 2021Trip type: Travelled with friends
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Megan W wrote a review Yesterday
1 contribution
Cams is the best!!! She wore her mask and invited us to all the activities. She was entertaining and was super fun. She kept us engaged and there were a ton of activities at the pool and at night. Love her!!
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Date of stay: April 2021Trip type: Travelled with friends
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Arti K wrote a review Yesterday
1 contribution
Love this hotel! Cams is FANTASTIC! We played games and my daughter loved it all! She always wore her mask and was friendly! Love love love this hotel and all the services! Thanks cams for helping us out all the time
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Date of stay: April 2021Trip type: Travelled with family
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PRICE RANGE
US$286 - US$738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include HRoof (0.3 km), Club 91 (0.3 km), and Playa Ballenas (0.3 km).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s, RosaNegra Cancun, and Porfirio's Cancún.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hard Rock Hotel Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (1.9 km) and Scorpion’s Temple (2.5 km).