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01/10/2017 02/10/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Lowest prices for your stay
    01/10/2017 02/10/2017
    US$453
    US$352
    SAVE US$101
    US$453
    US$381
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (238 reviews)
    “zen restaurant” (105 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Special Price: 35% off room rate
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    Rooms
    1 Oct2 Oct
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (9,735)
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    1 - 5 of 5,928 reviews

    Reviewed 2 days ago

    I went to the Hard Rock hotel Cancun for my honeymoon and it was really an unforgettable experience. The place, the view, the service and the soundtrack. AMAZING! I stayed on the Diamond Deluxe Suite and the bed was spectacular. Also, we received complementary deserts...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    2  Thank Carol A
    Reviewed 3 days ago

    We were blown away by our experience at the Hard Rock Hotel Cancun. The staff was top notch & the room was excellent. The restaurants were great. There was a good variety of foods to choose from. The one thing I have to warn you...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank tracylH213TJ
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello tracylH213TJ, Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun. We are pleased to learn that you had a great stay with us and you could enjoy your visit to Chichen Itza. I'm very glad to know that our...More

    Reviewed 3 days ago

    This is simply not a five star hotel. The restaurants aren't open for breakfast as stated only one is so they lie. The food is always under cooked e.g the pasta in the Italian, I received food poisoning after ordering room service grilled chicken and...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank eleanorcatherinem
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello eleanorcatherinem, On behalf of Hard Rock Hotel Cancun, I thank you for taking the time to send us your comments and observations about our resort. Feedback is extremely important to us as it helps us know how we are doing in terms of service...More

    Reviewed 3 days ago

    we visited hard rock cancun for 14 nights. i never write reviews on tripadvisor but feel that our treatment and the customer service in this hotel is so good that i feel a review is necessary. From the moment you enter hard rock you are...More

    Thank lee t
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello lee t, Thank you so much for taking the time sharing your recent experience at Hard Rock Hotel Cancun. We are honored to know that your visit to our hotel was worthy of your comments. I am glad to know that all our staff...More

    Reviewed 3 days ago

    From the minute we arrived, we were greeted by a warm professional staff. The entire place was beautiful and our room was perfectly clean and more then accommodating. Each day spent there was better then the last. The service and the entertainment staff at the...More

    Review collected in partnership with this hotel
    Thank Simone M
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello srm9969, Thank you for sharing your amazing review regarding your last visit to Hard Rock Hotel Cancun. We are pleased to learn that, from the minute you step in our property, our band members provided you with a great service and made you feel...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$374 - US$821 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Orbitz, Expedia, Booking.com, Hotels.com, Hotwire, Travelocity, Cancelon, HotelsforEveryone, Evoline ltd, getaroom.com and TripOnline SA so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7461)
    Pool & Beach (1385)
    Room & Suite (1117)
    Dining (752)
    Hotel & Grounds (4594)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    4.46 km away
     
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    1.89 km away
     
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    .19 km away
     
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    3,996 reviews
    .45 km away
     
    Nearby Restaurants
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    Harry's
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    Nearby Attractions
    Avenida Kukulkan
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    Kukulcan Plaza
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    1.48 km away
    Ask a question
    Questions & Answers
    Nathaliewackett
    17 September 2017|
    AnswerShow all 3 answers
    Response from LuisTA12 | Property representative |
    Hello Nathaliewackett, Regarding your interest in having late check out, I kindly inform you that this request is subject to availability; if your pick up time is late afternoon, no worries, you could leave the room at... More
    0
    Votes
    Google Translation
    sean c
    16 September 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello sean c, Thank you for contacting Hard Rock Hotel Cancun and for your interest on visiting us. We love to receive outside guests on our property! Please contact to our front desk department (998 881 36 99 ext... More
    0
    Votes
    Google Translation
    Nathaliewackett
    15 September 2017|
    AnswerShow all 2 answers
    Response from LuisTA12 | Property representative |
    Hello Nathaliewackett, Thank you for contacting Hard Rock Hotel Cancun. Yes, if you wish to take one of our amazing bathrobes home, we suggest to visit to our concierges that will gladly help you to figure out how to do... More
    0
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    Google Translation
    Room Tips
    "should ask for an ocean view room as its a better view"
    Read review
    "Rooms were nice and clean. Only thing is housekeeping knocking on door at 8:30 am with request to clean."
    Read review
    "Our room was located in a weird area of the hotel and our elevator didn't work, we were on the first..."
    Read review
    "Rooms are quieter on the South side."
    Read review
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