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Hard Rock Hotel Cancun

CancelonUS$357*
View Deal
#9 of 181 Hotels in Cancun
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$514*
US$357*
Great Deal
US$384*
US$514*
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,998 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,460: English reviews
Phoenix, Arizona, United States
Reviewed 3 days ago NEW

We had the best service at this hotel then any place I'm been to in a long time. The staff was wonderful and would do anything for you. Some special people were in the breakfast room, Diana, Marisol and Migod (?) and in the Smash bar Conchi Ramirez. It was a great atmosphere and so much fun. The beach there...

Review collected in partnership with this hotel
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Helpful?
Thank ReuelBates
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear ReuelBates, Thank you very much for sharing your experiencie! We always love hearing and reading our loved guests comments and even more to hear that you were pleasantly pampered by our staff. We hope you come back soon for another Rocking vacation here at your home away from home, Hard Rock Hotel Cancun. Francisco García General Manager Hard Rock...

Reviewed 3 days ago NEW

Any type of service was excellent and this place was clean at all times!! Everyone was very friendly and there was always food somewhere and things to do! Any time of day whether it was night or day, there was something to do!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Soucio
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Soucio, Thank you for your kind review! It is very encouraging to learn that there were many things you loved about your stay with us and that our facilities, restaurants and the Rock Star service from our staff filled your vacation with authentic experiences that Rock! We look forward to welcome you back! Francisco García General Manager Hard Rock...

Fort Myers, Florida
Reviewed 3 days ago NEWvia mobile

We have been to Cancun over 10 times and love to try new places and was really excited to go to Hard Rock. I thought it was just o.k. I didn't like the music throughout the entire place. I know it's Hard Rock but it's hard to listen to ALL day long. The food was ok. I can't remember any...

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Helpful?
Thank deenag22
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear deenag22, Thank you for taking the time to share your experience with us. We appreciate the feedback and it will help us to improve our service, on behalf of Hard Rock Hotel Cancun, I offer you an apology for falling short on your expectations. We assure you that your comments have been passed to our management team, we hope...

Gloucester, United Kingdom
Reviewed 3 days ago NEWvia mobile

One of our top holiday venues, all inclusive food fantastic entertainment second to none. Cocktail bars could not fault. Outside entertainment brilliant. Staff first class very efficient. Will go again

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Helpful?
Thank Allan P
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Allan P, Thank you very much for your fantastic comments, we are very happy to see you enjoyed your stay and had a blast at our venue. We hope we can continue to pamper you with more authentic experiences of Rock soon. Keep on Rocking! Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 3 days ago NEW

Just had my wedding here. The staff was amazing. I had 95 guests attend and they all had a blast. The food, the staff and the rooms exceeded my expectations. Shout out to Elvia, Bry and Maureen. They are the best ever!

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank 253pilarq
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 253pilarq, Thank you so much not only for posting your experience, but for choosing Hard Rock Hotel Cancun as the main stage to celebrate such an important moment! I am proud to learn that you had an unforgettable experience. We would love to have you back soon. Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 3 days ago NEW

We were invited guests to a musical extravaganza held at this hotel. On approach the wow factor hits you with the splendid gardens and surrounding area. The security was very efficient and once passed the grounds were amazing.We were shown to a what looked like an old Roman Colocceum but with modern seating. The sound and viewing were perfect. We...

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Helpful?
Thank Harry W
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Harry W, We would like to thank you for taking the time to share your amazing comments! We work relentlessly to always provide authentic experiences that Rock and we are glad to know that you will come back for the complete experience. The red carpet will be ready to welcome you. Francisco García General Manager Hard Rock Hotel Cancun

Bristol, United Kingdom
Reviewed 3 days ago NEW

Vibrant atmosphere and amazing services. The room is comfortable and has a Jacuzzi, amazing right?!?! The view is breathtaking and there is always something going on by the pool. The food options are endless and the quality is excellent. A big highlight for the resort credit where you can use for different things. We used for local tours. My friend...

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Helpful?
Thank Gisele M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Gisele M. Thank you for your excellent comments. We appreciate you shared your experience with us and we are thrilled to hear that you loved your stay from our facilities, the restaurants, the Rockstar amenities and the excellent service from the staff. You rock! We can't wait to welcome you again soon. Francisco García General Manager Hard Rock Hotel...

Reviewed 4 days ago NEWvia mobile

On May 2nd My husband and I posted our initial review before departing on May 3rd. We were told by Rovin to do so under his guidance. We reviewed the people as we felt they truly helped as much as they possibly could. We had issues, such as or wedding buffet was completely wrong. (We had 5 trays of red...

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Helpful?
Thank Joshua A
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Joshua A, Thank you for bringing these matters to our attention as they provide us with the opportunity to address your concerns. Please accept my sincere apology for the inconveniences you experienced during your stay. Definitely this is not the Rock Star experience we strive to give to our valued rockers and we are regret we missed our mark...

Reviewed 4 days ago NEW

it's a beautiful hotel- great location, safe environment. The food can be a hit and miss. Also the walls are thin so we were woken up a couple of times by the people upstairs. But I would definitely stay there again..

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 53kems
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 53kems, Thank you very much for sharing all your wonderful comments and feedback; we believe that the communication with our dear guests is our most valuable tool that allow us to implement improvements in order to provide the best experience. The red carpet will be ready to welcome you back! Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 4 days ago NEW

The Hard Rock Hotel in Cancun was fantastic. Went with a large group and couldn't have asked for better food, drinks, service or weather. Met a lot of great people, both staff and other guests. Shout out to Mayo and Ramon! Mayo was in food service and always went out of his way to find us. Ramon did a fantastic...

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Helpful?
Thank Patricia C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Patricia C, Thank you so much for your wonderful review! We strive to provide authentic experiences that Rock to all our dear guests and it is a true pleasure to read that we achieved our goal with you and that you had a blast! We look forward to welcome you again. Keep on Rocking! Francisco García General Manager Hard...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $540 - $1,504 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was amazing”
michaelcK8125SJ, 27 May 2017 | Read review
“We were on one of the higher floors with a view of the ocean. Beautiful view, got to see a couple of beach weddings!”
patriciacQ5102BB, 24 May 2017 | Read review
“we had an ocean view double. the view was amazing although we would have preferred a King bed”
, 23 May 2017 | Read review
“We like the 8th floor on the end.”
jerrysD5309UT, 23 May 2017 | Read review
“ocean view at night and the morning sunrise are captivating”
ahoney111, 23 May 2017 | Read review
5 of 5
Cancelon
US$357* /night
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Bookit.comUS$384
TravelocityUS$514
Booking.comUS$432
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Prices are for 1 room, 2 adults
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