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Hard Rock Hotel Cancun

10,647 reviews
#10 of 177 Hotels in Cancun
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Traveller (8009)
Pool & Beach (1512)
Room & Suite (1228)
Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock star”(177 reviews)
“zen restaurant”(111 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
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Reviews (10,647)Write a Review
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4,516
1,144
462
178
134
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11 - 15 of 6,434 reviews
Reviewed 3 days ago

Traveled over Xmas/New Years week and stayed here for few days. Like the Hard Rock brand and think this one is good for singles, couples and groups. I would not recommend for families with small or younger kids, there are more family oriented places better...More

1  Thank Nicholas C
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Hello Nicholas C, Thank you for taking the time sharing your past experience at Hard Rock Hotel Cancun. We are glad to know that you had a great time and enjoyed your vacations. We appreciate all your comments and I'm sure that your review will...More

Reviewed 3 days ago via mobile

Feb 13 to Feb 20 th Love the Hard Rock the third time to Cancun and will not be my last. The service is second to none with staff like Pepe the time in the Hard Rock Cancun was so enjoyable and memory filled with...More

1  Thank sasktime
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Dear sasktime, Thank you for sharing your latest experience at Hard Rock Hotel Cancun and for choosing our hotel to celebrate your anniversary. I'm very glad to read that you had a trip full fo great service and memories that will last for ever! I'll...More

Reviewed 3 days ago via mobile

Gotta love Hard Rock... As always, the service is amazing...sipping champagne on the beach brought to us by Lemus. Our friend Pepe stopped by our Bali bed to ensure everything was ok.... Nothing beats Hard Rock, if you have a chance be sure to get...More

Thank Melanie S
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Hello Melanie S, Thank you for taking the time sharing your recent stay ta Hard Rock Hotel Cancun. I'm very glad to read that this is not the first time you visit us and that you always come back, because of the wonderful service that...More

Reviewed 4 days ago via mobile

Just spent an awesome week at this resort. My wife and I travel all the time, and this was the best trip ever. The resort was amazing. It was everything we wanted and more. What set this place apart was the staff. Adolfo and Aldahir...More

1  Thank charleysfunshow
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

Dear charleysfunshow, Thank you for sharing with us your recent stay at Hard Rock Hotel Cancun. I'm very glad to know that you and your wife had a wonderful trip and received the Rock Star service from your assistants. We are very happy to learn...More

Reviewed 4 days ago

Hard Rock Hotel for sure is the best option in Cacun!!! Food was excellent!! Service was perfect!! I stayed at the Ocean View Room and I recommend it very much!! Nothing to complain! For sure I will stay at Hard Rock Cancun on my next...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank PhillipeDiez
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

Dear PhillipeDiez, Thank you so much for sharing with us your recent stay at Hard Rock Hotel Cancun. I'm pleased to read that you had a wonderful time during your last vacations with us. We are so glad to learnt hat you enjoyed our food,...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Shuttle Bus Service
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$392 - US$900 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$392 - US$900 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8009)
Pool & Beach (1512)
Room & Suite (1228)
Dining (828)
Family and Play Areas (121)
Amenities (89)
Business Centre & Event Rooms (33)
Questions & Answers
Ask a question
Jennyw1969
19 February 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Dear Jennyw1969, Thank you for posting your question. Currently all free upgrades are not guaranteed and remain under availability. I'll contact you on a DM to get your reservation information. Kind regards.
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Room Tips
"Ask for a room with an ocean view (as opposed to the lagoon view). If you aren't traveling with kids..."
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"Loved the view from 9th floor. Unsurpassed cleanliness."
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"OMG wow. Superb comfy beds, well looked after and a spa tub that’s fit for a king and queen"
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"The room was super, the view great!! The food all week was great. We wanted to go to the HRRiver Maya but..."
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