We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
03/09/2017 04/09/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
    Save
    Best prices for your stay
    03/09/2017 04/09/2017
    US$473
    US$362
    SAVE US$111
    US$473
    US$473
    Traveller (7398)
    Pool & Beach (1383)
    Room & Suite (1112)
    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (236 reviews)
    “zen restaurant” (105 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Special Price: 40% off room rate
    Deals (41)
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    • Deluxe Gold Room Two Double Beds (430 Sq. Ft.) - All-Inclusive
      US$473US$362
      View Deal
    • Deluxe Platinum king bed, ocean view - All Inclusive
      US$473
      View Deal
    • Deluxe Platinum king bed, ocean view - All Inclusive (Free breakfast, Free WiFi)
      US$473
      View Deal
    More deals for this property
    • Deluxe Gold Room Two Double Beds (430 Sq. Ft.) - All-Inclusive
      US$362
      View Deal
    • Deluxe Gold Room with King Bed (430 Sq. Ft.) - All-Inclusive
      US$362
      View Deal
    • Deluxe Gold Pure Room Two Double Beds (430 Sq. Ft.) - All-Inclusive
      US$379
      View Deal
    • Deluxe Platinum Room with King Bed (430 Sq. Ft.) - All-Inclusive
      US$390
      View Deal
    • Deluxe Platinum Room with Two Double Beds (430 Sq. Ft.) - All-Inclusive
      US$390
      View Deal
    • Platinum Deluxe Room with Double Beds
      US$398
      View Deal
    • Deluxe Diamond Room with King Bed (430 Sq. Ft.) - All-Inclusive
      US$427
      View Deal
    • Twin/Double room - De Luxe
      US$435
      View Deal
    • Deluxe Platinum king bed, ocean view - All Inclusive
      US$473
      View Deal
    • Deluxe Platinum, two double beds, ocean view - All inclusive
      US$473
      View Deal
    Collapse room deals
    View more room deals
    Showing room deals 1 - of 41
    Secrets The Vine Cancun
    8,677 reviews
    #5 of 175 hotels in Cancun
     
    The Ritz-Carlton, Cancun
    2,843 reviews
    #4 of 175 hotels in Cancun
     
    JW Marriott Cancun Resort & Spa
    4,285 reviews
    #12 of 175 hotels in Cancun
     
    Marriott Cancun Resort
    3,962 reviews
    #15 of 175 hotels in Cancun
     
    Write a Review
    Reviews (9,534)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    21 - 25 of 5,811 reviews

    Reviewed 1 week ago

    We had three rooms in our party - one was on the rock royalty level but I would say that it is probably not worth it - the deluxe rooms are pretty much the same. The facilities, food and service were excellent. We were particularly...More

    Review collected in partnership with this hotel
    Thank chriseC633XR
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

    Hello chriseC633XR, Thank you for taking the time sharing your most recent Hard Rock experience. We are thrilled to learn that you enjoyed our food and beverage offer and our wonderful staff provide you with our characteristic Rock Star service. We appreciate all your kind...More

    Reviewed 1 week ago via mobile

    Property is clean, beautiful, with abundant of food & drinks! Upgraded our room to ocean view room #1242- love it! Staff is cordial and speak English. Each day is pack with a variety of activities. Nightly shows at the theater are entertaining. No need to...More

    Thank E8786DCrayw
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

    Hello E8786DCrayw, Thank you for sharing your latest experience at Hard Rock Hotel Cancun. We love to read that you had a great time with us and you could enjoy the wonderful view of our amazing beach from your room. We are pleased to know...More

    Reviewed 1 week ago

    We are Hard Rock members and have never stayed at the Hard Rock Cancun. We decided to give it a try, knowing it was much smaller than the Punta Cana or Riviera Maya Hard Rock Resorts that we normally visit. We stayed from July 22-...More

    Thank Mark P
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

    Hello Mark P, Thank you for taking the time to share your incredible comment regarding your latest visit to Hard Rock Hotel Cancun. We are glad to know that this is not the first time you visit us and thanks to our delicious food, facilities...More

    Reviewed 1 week ago via mobile

    Our Hard Rock Cancun experience. We've always wanted to go to Mexico and after a recommendation from some close friends we booked the HRH Cancun for a 2 week family holiday to celebrate two significant birthdays. We had booked 2 rooms on the deluxe gold...More

    1  Thank Jason F
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

    Hello Jason F, Thank you very much for your detailed comment, regarding your latest experience at Hard Rock Hotel Cancun. We are glad to know that our staff at The Market restaurant made ya'll feel like a celebrity. We appreciate all your comments and all...More

    Reviewed 1 week ago via mobile

    This is our fourth trip to Cancun (or fifth? Not sure), but certainly it is our third stay at the Hard Rock hotels (1 at Ribera Maya and 2 at Cancun locations). Both of them are a great option for all ages, the all-inclusive includes...More

    Thank Jose Manuel D
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

    Hello Jose Manuel D, First, let me thank you for choosing once more Hard Rock Hotel Cancun and then for taking the time to share your amazing review with us. We are really glad to learn that you had a great time with us and...More

    Secrets The Vine Cancun
    8,677 reviews
    #5 of 175 hotels in Cancun
     
    The Ritz-Carlton, Cancun
    2,843 reviews
    #4 of 175 hotels in Cancun
     
    JW Marriott Cancun Resort & Spa
    4,285 reviews
    #12 of 175 hotels in Cancun
     
    Marriott Cancun Resort
    3,962 reviews
    #15 of 175 hotels in Cancun
     
    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$387 - US$926 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #9 On the Beach Hotel in Cancun
    • #9 Spa Hotel in Cancun
    • #9 Luxury Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, TravelUp, Orbitz, Hotels.com, Booking.com, Priceline, Expedia, Travelocity, Hotwire, Cancelon, Evoline ltd, TripOnline SA, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7398)
    Pool & Beach (1383)
    Room & Suite (1112)
    Dining (750)
    Hotel & Grounds (4540)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
    JW Marriott Cancun Resort & Spa
    4,285 reviews
    .31 km away
     
    The Ritz-Carlton, Cancun
    2,843 reviews
    .56 km away
     
    Secrets The Vine Cancun
    8,677 reviews
    .19 km away
     
    Marriott Cancun Resort
    3,962 reviews
    .45 km away
     
    Nearby Restaurants
    Restaurante Careyes
    247 reviews
    .69 km away
    Puerto Madero Cancun
    3,471 reviews
    .38 km away
    Harry's
    2,919 reviews
    .32 km away
    Porfirio's Cancun
    1,472 reviews
    .27 km away
    Nearby Attractions
    Avenida Kukulkan
    5,061 reviews
    1.54 km away
    Museo Sensorial del Tequila
    167 reviews
    1.54 km away
    Flamingo Mall
    23 reviews
    .69 km away
    Kukulcan Plaza
    657 reviews
    1.48 km away
    Ask a question
    Questions & Answers
    suekap
    20 August 2017|
    Answer
    Response from Traci G | Reviewed this property |
    No,but they will do laundry for you - each piece is priced individually so it could get a little pricey. There will be a laundry bag with the price list in the closet.
    0
    Votes
    frances7132016
    16 August 2017|
    AnswerShow all 2 answers
    Response from LuisTA12 | Property representative |
    Hello frances7132016, Thank you for contacting Hard Rock Hotel Cancun. Yes, all our rooms are equipped with coat hangers. Pool and breach towels are provided on a stand located next to the Spa at the pool area. Kind... More
    1
    Vote
    Google Translation
    ZeFlyingScotsman
    16 August 2017|
    AnswerShow all 4 answers
    Response from LuisTA12 | Property representative |
    Hello ZeFlyingScotsman, Thanks for reaching Hard Rock Hotel Cancun, I'll put you in contact with our vacation Planners in order to provide further information about tours and booking before your arrival. Kind regards.
    1
    Vote
    Google Translation
    Room Tips
    "Beach/pool view is the best. 3rd floor is Rock Royalty Level and has access to it's concierge services..."
    Read review
    "Ask for Oceanview on a high floor! SO worth it!!!"
    Read review
    "The VIP area pools on the 3rd Floor deck offer great selection of food and smoothies."
    Read review
    "Beachside View"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing