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Hard Rock Hotel Cancun

Bookit.comUS$384*
View Deal
#9 of 181 Hotels in Cancun
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$514*
US$384*
Great Deal
US$514*
US$432*
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Hard Rock Hotel Cancun
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9,012 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,471: English reviews
Cancun
Reviewed 29 March 2017

I can't be thankful enough. This hotel was totally awesome. . Great service, food, pools. The kids club was wonderful. My daughter loved it. The best hotel I've stayed at! I will definitely return. That is a promise!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank yeseniar866
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear yeseniar866, Wow! On behalf Hard Rock Hotel Cancun allow me to thank you for your amazing comments, we feel truly honored to see that we are your favorite hotel! It will be our pleasure to have you and your beautiful family back soon, you are true Rockstars! Sincerely, Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 28 March 2017 via mobile

Stayed at the hotel for a week. Had really good time!! Andres and willbert (wilicito) were by far the best bartenders at the resort!! Andres always surprise me with a good drink that I hadn't had before! He is very knowledgeable! Wilcito made the best cucumber caipirinha!! I have never had such vast variety of drinks at a single bar!

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Helpful?
Thank Carlos A
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Carlos A, Thank you for your excellent comments. We appreciate you share your experience with us and we are thrilled to hear that you loved your stay and received exceptional service from the members of our band. We can't wait to welcome you again soon. You Rock! Francisco García General Manager Hard Rock Hotel Cancun

Cancun
Reviewed 28 March 2017

As a loyal guest of ME Cancun, and a very picky one at that, I was hesitant about choosing Hard Rock as my resort. As somebody who enjoyed the European feel of ME Cancun, I had my reservations about the whole "Rock and Roll" experience. After a 7-night stay, I can easily make my joins for a trip back to...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Steven C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Steven C, We are thrilled to see that now we have a raving Hard Rock fan in you, we really appreciate you took the time to share your wonderful experience and also your kind remarks towards our hard working staff like Erika, JJ, Dani, Samu and Fernando. We hope we can keep pamper you with more Rockstar service during...

Cancun
Reviewed 28 March 2017

Top quality resort with excellent variety of restaurants, high quality food with many great healthy options. Staff were superb - thank you Hector and Nerra for taking great care of us during our stay. We enjoyed the evening shows and a drink after the show visiting and meeting other guests. Thank you Fernando for mixing up great cocktails and with...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank R1037GSkellyd
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear R1037GSkellyd, Thank you very much for recommending us and letting us know about your Rockstar experience. We also truly appreciate your fantastic kudos towards the members of our band, I'm sure that Hector, Nerra and Fernando will be glad to know they really made the difference. We hope we can have you back soon for another round of authentic...

Reviewed 28 March 2017

This was a great hotel. The pool and bars were nice with all of the staff very involved in making sure we were having a great time and were being waited on. Every night I would find my favorite worker Zacarias, as well as Roman, Alan, and others, and talk to them for hours in Spanish. They were extremely friendly...

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Helpful?
Thank Jackson C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Jackson C, Thank you very much for sharing your experience, we strive to provide authentic experiences that Rock to all our dear guests and we are happy to see we achieved this goal with you. We will share your fantastic kudos with Zacarias, Roman, Alan and Alex, they will be happy to find our you think they Rock! We...

Indianapolis, Indiana
Reviewed 27 March 2017 via mobile

If you have kids, you can't beat this resort. The only caveat is the regular rooms are VERY small. At one point when spa tubs were in vogue they put one in every single room. It's so tight one of the beds is literally up against the tub. There's nowhere to put your luggage. But if you don't plan on...

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Helpful?
Thank Julie M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Julie M, Thank you very much for choosing our destination, we are happy to see you and your little Rockstars are having a vacation experience filled with authentic experiences that Rock! We also thank you for your valuable feedback, we will share it with our management team. We hope we can keep Rocking with you and have you back...

Philadelphia, Pennsylvania
Reviewed 27 March 2017 via mobile

We stayed in an end suite on high floor. Views were amazing. Hotel needs some cosmetic upgrades but overall a great place. Staff was over the top. Food is ok. Not bad. I would go back. Little loud if you have a family.

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Helpful?
1Thank Dkcpilot
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Dkcpilot, Thank you very much for letting us know about all the details you liked during your recent stay with us, is a pleasure to see that you enjoyed the views, your room and the service provided by the members of our staff. Regarding your comments on the upgrades of the hotel, I will definately share this information with...

Tulsa, Oklahoma
Reviewed 27 March 2017

Let me preface this review by stating we are Palace Premier Members and we purchased our membership at this hotel in 2011. This was our 4th time here. We have brought people down each time and our best friends are now HR Hall of Fame. We brought 3 other couples with us this time and our teen children. I'll start...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Freddy4
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Freddy4, Thank you very much for your review, we appreciate your candor. We love to read about the details and staff members that truly Rocked your experience and also about the amenities and services that made your 4th Hard Rock stay enjoyable. We will share your kudos with Carlos, Adela and Gracie. We would also like to sincerely apologize...

Cancun
Reviewed 27 March 2017

Took my 17 year old daughter and 4 friends for spring break. HR offered a great combination of quality service and amenities for me, and freedom for the girls who are high school seniors. Rooms are fantastic, ample food choices, efficient room service. Great vibe on the beach and at pool...music all the time

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank michaelrs2017
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear michaelrs2017, We are truly grateful for your comments and happy to see that you and your group had an amazing spring break! We would love to have you back for more Rockstar experiences at Hard Rock Hotel Cancun. Rock On! Francisco García General Manager Hard Rock Hotel Cancun

Washington DC, District of Columbia
Reviewed 26 March 2017

Everything about this resort makes it a great value and a great Cancun destination. It is situated right on the beach in the hotel zone and feels very safe. The Entertainment staff and shows are first rate (Vegas quality but on a smaller scale). Erika, Marlena, Jose', Jay-Jay, "Batman" and "The Rock" all keep the guests tastefully entertained with fun...

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Helpful?
Thank bstowers2
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear bstowers2, Thank you very much for your comments and remarks. It's our pleasure to have been your hosts you and we are very happy to read you loved many details of your stay. We can see that you also enjoyed of our Music Lab! We would also like to thank you for your feedback and assure you that we...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $540 - $1,504 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a little extra to guarantee an ocean view.”
femderbender, 28 May 2017 | Read review
“Book ocean view. Well worth the money for the priceless view”
Aidanryland, 28 May 2017 | Read review
“Check vents may have mold. Rm 1166”
pamg620, 28 May 2017 | Read review
“Room was amazing”
michaelcK8125SJ, 27 May 2017 | Read review
“We were on one of the higher floors with a view of the ocean. Beautiful view, got to see a couple of beach weddings!”
patriciacQ5102BB, 24 May 2017 | Read review
5 of 5
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US$384* /night
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Hotels.comUS$514
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Prices are for 1 room, 2 adults
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