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29/10/2017 30/10/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    +1 800-550-8578
    Hotel website
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    Lowest prices for your stay
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    1 room, 2 adults, 0 children
     3 people have started booking this hotel
    US$457
    US$390
    SAVE US$67
    US$402
    US$390
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (164 reviews)
    “zen restaurant” (108 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (9,917)
    There are newer reviews for Hard Rock Hotel Cancun
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    291 - 295 of 6,030 reviews

    Reviewed 3 August 2017

    Hard rock cancun treats their guest top notch. Anything we needed they provided. We come every summer and wouldn't stay at any other resort. Several of the employees remember us. Food is excellent lots of choices. Top shelf alcohol. So many activities. NO TAINTED alcohol...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank Rhea C
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 5 August 2017

    Hello Rhea C, Thank you very much for sharing your experience with us. We are glad to know that we have been able to deliver that Rock Star service that you deserve and that characterizes us. We are pleased to learn that you enjoyed all...More

    Reviewed 2 August 2017

    We did the all inclusive and it exceeded our expectations. The service and cleanliness of the facility was excellent. We felt safe the entire time and our teenage boys had something to do every minute. Victor Lemus was our poolside attendant and went above and...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank Anna M
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 5 August 2017

    Hello Anna M, We were very happy to know that we were able to exceed all your expectations regarding food, facilities and most importantly, the service that our incredible staff provided. I am happy to know that all the members of your family could have...More

    Reviewed 2 August 2017 via mobile

    I had the most incredible service experience by the lovely Sandra at Zen restaurant. I never write reviews but she was truly a gem that made my whole family and I feel right at home. Thank you to the whole Hard Rock staff for the...More

    Thank Tanya K
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 5 August 2017

    Hello Rock Star, Thank you for your incredible review and for sharing your experience with all the community. We're pleased to learn that our amazing staff made you feel like home. Thanks for choosing Hard Rock Hotel Cancun for your travel destination, we truly hope...More

    Reviewed 2 August 2017

    We booked two ocean-facing rooms for a fun family vacation for 6 of us -- when checking in, we were saddened to learn the rooms weren't near each other. Certainly not the end of the world, but we were fortunate enough to be given the...More

    Thank Mr_Sweet
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 5 August 2017

    Hello Mr_Sweet, Thank you sharing your latest experience at Hard Rock Hotel Cancun. We're thrilled to learn that you enjoyed our Rock Star Suite and with the help of our amazing staff had a great time and experience with us. Thanks for choosing Hard Rock...More

    Reviewed 2 August 2017

    Me and a few friends traveled here to this resort and really liked to how nice the building looked from the outside. We also liked to how nice the landscaping looked. Nothing to dislike about this place. I also liked to how I didn't have...More

    Thank Corney Q
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 August 2017

    Hello Corney Q, Many thanks for sharing your latest experience at Hard Rock Hotel Cancun. We are very proud to know that we are considered the best hotel that you have traveled to, that encourages us to keep up the good work. I'm glad to...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$399 - US$878 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Agoda, Booking.com, Travelocity, Orbitz, Hotwire, Cancelon, Evoline ltd, HotelsforEveryone, TripOnline SA and getaroom.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7567)
    Pool & Beach (1399)
    Room & Suite (1125)
    Dining (764)
    Hotel & Grounds (4664)
    Family and Play Areas (119)
    Bathroom (38)
    Business Centre & Event Rooms (33)
    Nearby
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    .29 km away
     
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    4.46 km away
     
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    .19 km away
     
    Marriott Cancun Resort
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    .45 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    teecee10
    19 October 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello teecee10, On behalf Hard Rock Hotel , we are thrilled to be the stage for your upcoming holiday, regarding your question to make dinner reservations the resort does count with the "First Come - First Serve" policy... More
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    Google Translation
    Bernie M
    16 October 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello BernieM, Thank you for contacting Hard Rock Hotel Cancun. Our hotel is a family resort, where all our rock stars, including the little ones, will find a lot of activities during all day. Also for them we have our Kids... More
    1
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    Google Translation
    Room Tips
    "If available Ocean view is amazing."
    Read review
    "Ask for a room facing away from the pool if you don't want to hear music or have morning sun."
    Read review
    "Rooms are just like on their website. Very clean, up to date, great views."
    Read review
    "For couples - They have (many) more rooms with two (small) beds than king or queen sized beds. You MUST ask..."
    Read review
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