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Hard Rock Hotel Cancun

AMOMAUS$403*
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#9 of 182 Hotels in Cancun
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$514*
US$403*
Great Deal
US$421*
US$514*
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Hard Rock Hotel Cancun
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8,771 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,325: English reviews
Montreal, Canada
Reviewed 6 February 2017

Can't beat the service from start to finish this is by far the ***** + resort, food was phenomenal, beach area was amazing and room service was fast, they brought coffee to the room every morning at 7:30 on the button.. no matter where you sat your glass was never empty and the warm greetings and smiles on everyone faces...

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Helpful?
1Thank Roadgait
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Roadgait, Wow! Thank you very much for your wonderful review, I appreciate all your great comments about your recent experience on Hard Rock Hotel Cancun, I am personally so happy to see that our efforts are appreciated as our goal is to make you feel comfortable and satisfied with our service and the Rock Star experience that sets us...

New Haven, Connecticut
Reviewed 6 February 2017

I arrived at the Hard Rock on my birthday & spent a week with several friends. The staff here are amazing, they had already upgraded my room to Ocean View, had my room decorated, provided a bottle of wine, champagne, a cake & a plate of cheese & crackers, it was just awesome! The service provided thru out the stay...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
3Thank Lori G
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Lori G, Thank you very much for sharing your experiencie! We always love hearing and reading our loved guests comments and even more to hear that you were pleasantly surprised by our staff during your birthday! We hope you come back soon for another Rocking vacation here at your home away from home, Hard Rock Hotel Cancun. Rock On!...

Boca Raton, Florida
Reviewed 5 February 2017

The hotel was perfect. Lots of things to do everyday! Food, hotel employees, rooms...everything was perfect. There are so many employees there that cater to every need you have. The best ones were Christian- who served us on the beach was terrific; Victor, Sandy, Marlene, Superman, Danni and the entire entertainment staff were great. It should be a must place...

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Helpful?
1Thank genesis7004
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear genesis7004, Thank you very much for your wonderful review, we are truly proud to see that so many of our band members gave you the Rock Star treatment and made out of your vacation an authentic experience that Rock! We look forward to welcome you back soon. Francisco García Gerente General Hard Rock Hotel Cancun

Riverview, Michigan
Reviewed 5 February 2017

I am a member that stayed at the HRHC January21-29,2017. Like a fine wine, it gets better with each visit. The transportation to and from the airport is fast, clean, and efficient. When you leave immigration and customs, walk outside and look for the Hard Rock sign or Jesus. Jesus is the perfect Hard Rock greeter. He will assist and...

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Helpful?
2Thank Charles S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Charles S, First and foremost I would like to thank you for your preference when selecting Hard Rock Hotel Cancun as the Rocker location for your recent trip to the Mexican Caribbean. I am really glad to see that we have exceeded your expectations in every way especially with our service throughout the entire property. It is so great...

Los Angeles, California
Reviewed 5 February 2017

Had a wonderful time. The nightly shows and pool site entertainment was excellent. The variety of food that was offered throughout the hotel and pool was all outstanding and would like to visit again soon.

Review collected in partnership with this hotel
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Thank M8907UPjosec
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear M8907UPjosec, Thank you very much for your review! We are thrilled to see you had an authentic experience of Rock during your recent stay and that you would come back on a heartbeat. The red carpet will be set and ready to welcome you soon. Rock On! Francisco García General Manager Hard Rock Hotel Cancún

Saskatoon, Canada
Reviewed 5 February 2017

This is now the third time in the last four years we have been at the Hard Rock Cancun because we are Legendary VIP members. I am noticing as the years go by that this hotel is starting to lose its flair. Many of the staff and employees are not quite as friendly as they used to be, the rooms...

Review collected in partnership with this hotel
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Helpful?
2Thank Lintwam
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Lintwam, Thank you very much for your candor while sharing your recent experience at our hotel, we truly cherished our guests feedback as we take it as the most valuable tools that allow us to make the pertintent changes and improve, ensuring that we provide only the best to you, our dearest Rock Star. We hope we can have...

Key West, Florida
Reviewed 5 February 2017

Sure Hard Rock Cancun is a beautiful place with great views, etc. but the best part of the Hard Rock hotel is the staff..I've never felt more taken care of and I've stayed in a lot of nice places...Special shout out to Jazhiel and Luis who helped in so many ways...love the cabana service waiters Alex, Cheeks, and Fer? and...

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Helpful?
Thank 12JanetH
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Janet H, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Cancun; I am thrilled to read your kind words about our spa services and facilities, but specially your remarks on service quality; it makes all the hard work worth it every second. Make sure that the whole...

Reviewed 4 February 2017

Awesome location in the hotel district, not too far out of town but close enough for a night out. Resort is set up great with lots of food options and plenty of bars. Staff is so friendly and attentive they will get you anything you need. Had an ocean view room and could hear the waves all week.

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Helpful?
Thank Eric P
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Eric P, Thank you so much for sharing your experience at Hard Rock Hotel Cancun, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to our staff encouraging them to keep up the good work. Hope we have...

Kearney, Nebraska
Reviewed 4 February 2017

Best of Cancun. Staff was beyond friendly and entertaining. The night time entertainment on site was good as well. Food was great. Pool daytime entertainment was enjoyable. Overall a great destination.

Review collected in partnership with this hotel
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Helpful?
Thank bmm109
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear bmm109, Thank you very much for your amazing review! We are thrilled to see that you have enjoyed your stay at our hotel and the staff is pleased to have met your expectations, we will keep working to deliver the Hard Rock experience to all of our guests. We would like to have you back soon and have another...

Cancun
Reviewed 3 February 2017

My wife and I are vegan and the options created at the restaurants inside Hard Rock were fantastic. The entire staff was a true joy to be around. The entertainment was far above that of the neighboring resorts and the options for drinks was not something that I'm used to seeing at All-Inclusive resorts.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank adamgZ8961WW
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear adamgZ8961WW, Thank you very much for your awesome review! We are thrilled to see we you truly loved our blasting entertainment and passionate service. We can't wait to have you back and continue creating authentic experiences that Rock! Francisco García General Manager Hard Rock Hotel Cancun

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $574 - $1,488 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean views are great, however, I enjoyed looking at the lagoon from the 8th floor & enjoying the sunsets with a cocktail on the balcony.”
fmollo1123, 26 Apr 2017 | Read review
“Call for the scented pillows and the aromatherapy. ”
SheilaG447, 26 Apr 2017 | Read review
“Bigger beds~Double just isn't big enough for 2 adults:(”
WELOVEVACATIONS2017, 25 Apr 2017 | Read review
“We stayed on the lagoon side which we liked because sunset there, higher the floor the better.”
Mamamollo, 25 Apr 2017 | Read review
“Ocean view worth the money.”
CarolefromNJ, 21 Apr 2017 | Read review
5 of 5
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US$403* /night
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Bookit.comUS$421
Expedia.comUS$514
TripAdvisorUS$432
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Prices are for 1 room, 2 adults
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