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06/08/2017 07/08/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    US$550
    US$462
    SAVE US$88
    US$550
    US$550
    Traveller (7308)
    Pool & Beach (1372)
    Room & Suite (1105)
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (235 reviews)
    “zen restaurant” (102 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 40% off room rate
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (9,362)
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    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    351 - 355 of 5,706 reviews

    Reviewed 6 May 2017

    What a fantastic stay! Was here from May 1 - 4, 2017. The staff is unequaled. We never wanted for anything that wasn't immediately available or gotten for us. All inclusive is worth every dime, dollar, peso! Food is plentiful. Drinks of all sorts are...More

    1  Thank Chris B
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 6 May 2017

    Dear Chris B, Thank you very much for sharing your amazing comments! We work diligently to always provide the most passionate service to our dear Rockstars and we are glad to know that you had a wonderful time at our venue. We truly hope to...More

    Reviewed 5 May 2017

    This was my 1st and last time staying at the Hard Rock Cancun. I say that because I did not like my room at all. It was too small especially with that HUGE spa tub right next to the bed. The room was just too...More

    Review collected in partnership with this hotel
    Thank sharontaylor908
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 9 May 2017

    Dear sharontaylor908, First and foremost thank you very much for choosing Hard Rock Hotel Cancun, and for sharing your opinion about our hotel. I am disheartened to hear that you vacation at our hotel was not what you expected. We pride ourselves on providing exceptional,...More

    Reviewed 5 May 2017

    They can't advertise nightlife and have lame attempts at setting up sudo nightclubs in restaurant or meeting spaces. Really tacky. They had a latin band one night and it was so loud that you couldn't be in the room. Everyone would walk in and turn...More

    Review collected in partnership with this hotel
    2  Thank SueBdog
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 6 May 2017

    Dear SueBdog, Thank you so much for your candor while sharing your experience with us. Your comments are much appreciated as they work as a powerful tool to pin point our opportunity areas.This office is aware of your dissatisfaction and on behalf of Hard Rock...More

    Reviewed 5 May 2017

    We had an extrodinary experience at an Interfaith Sikh Wedding @!Hard Rock Cancun Mexico. The on the beach ceremony with bright water and clear sand made this experience divine. This is. Hotel type resort nice and compact compared to the spawling proprty in Riviera Maya....More

    Thank freedomandleela
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 6 May 2017

    Dear freedomandleela, Thank you very much for your amazing review. We always love hearing and reading the lovely comments of our pampered guests and even more to hear that you were pleasantly surprised by the service of our passionate staff, the delicious food and unique...More

    Reviewed 5 May 2017

    I understand that your business is one of keeping a full house witch means a certain percentage is repeat business especially when you are increasing your hotels I do understand sales by overcoming customers objections I am a to nice person not wanting to hurt...More

    Review collected in partnership with this hotel
    Thank maryann e
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 6 May 2017

    Dear maryann e, Thank you very much for your review, we appreciate your comments and feedback regarding the the legendary Vacations Club, rest assured that your comments and feedback have been shared with our Management, I would like to apologize if you have experienced any...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$394 - US$1,223 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #18 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Family Rooms ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, Travelocity, HotelsforEveryone, TripOnline SA, Hotwire, Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7308)
    Pool & Beach (1372)
    Room & Suite (1105)
    Dining (745)
    Hotel & Grounds (4474)
    Family and Play Areas (117)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
    JW Marriott Cancun Resort & Spa
    4,225 reviews
    .31 km away
     
    The Ritz-Carlton, Cancun
    2,777 reviews
    .56 km away
     
    Presidente InterContinental Cancun Resort
    2,453 reviews
    5.47 km away
     
    Live Aqua Beach Resort Cancun
    8,991 reviews
    2.15 km away
     
    Nearby Restaurants
    Restaurante Careyes
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    Harry's
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    Porfirio's Cancun
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    Nearby Attractions
    Avenida Kukulkan
    5,004 reviews
    1.54 km away
    Museo Sensorial del Tequila
    167 reviews
    1.54 km away
    Flamingo Mall
    21 reviews
    .69 km away
    Kukulcan Plaza
    650 reviews
    1.49 km away
    Ask a question
    Questions & Answers
    Gilda N
    18 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Gilda N, Thank you for choosing our resort to celebrate such a special occasion. In regards your request we are texting it to our Front Desk department, who will do their best to accomplish. Since our average... More
    0
    Votes
    Google Translation
    Renata M
    15 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Renata M, Thank you for contacting Hard Rock Hotel Cancun According to the amount of nights and the type of room, guests will have access to Resort Credit, the amount granted will be per room and not per person... More
    0
    Votes
    Google Translation
    Room Tips
    "Lower floors near the pool can be noisey. Try getting the room closer to the lobby."
    Read review
    "Always travel on the Blue or Red buses if taking public transportation!!!"
    Read review
    "The rooms were absolutely clean clean clean. Overall the resort was extremely clean and well kept."
    Read review
    "The room is ok, but change the towels more often and soft"
    Read review
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