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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,553 Reviews from our TripAdvisor Community

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Showing 5,172: English reviews
Ottawa, Canada
Reviewed 16 December 2016 via mobile

Another vacation ruined by the incompetent management team at the Hard Rock.....sounds pretty harsh? 3 years in a row ... shame on me for going back to the Hard Rock Cancun Deluxe Diamond All Inclusive Room; 1132 Then Room 771, then Room 1238, ended up in room 1228 finally. Checked in on Thursday afternoon (November 17) with my wife. Note:...

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Helpful?
6Thank CanuckRestaurantMan
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello CanuckRestaurantMan, Thank you so much for your candor while sharing your experience with us. Your comments are much appreciated as they work as a powerful tool to pin point our opportunity areas. We are aware of the situation you encountered and on behalf of Hard Rock Hotel Cancun I extend my sincere apologies, as you kindly mention we have...

Springfield, Missouri
Reviewed 15 December 2016

Everything about this hotel is awesome, food, drinks, room but what stands out is the staff. Every single person we came into contact with was amazing. You could tell they really cared about taking care of the guests. Tips are not expected for great service, but greatly appreciated. I was there celebrating my birthday and was made to feel so...

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Helpful?
Thank amyweber76z
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear amyweber76z Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Cancun; I am thrilled to read your kind words about our food offer, facilities and entertainment, but specially your remarks on the service you received from our staff; it makes all the hard work worth it every second....

Conway, Arkansas
Reviewed 15 December 2016 via mobile

We just experienced a wonderful vacation at the HR Cancun. We've been to other HR resorts and have decided that maybe this one is the best!!! The service is over the top. The food is everywhere and is great. The entertainment was fantastic (professional) and was something we weren't expecting. Make sure you go to the nightly shows. We've rarely...

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Helpful?
1Thank Marrholly
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Marrholly, Thank you for sharing your travel experience with us! it is so encouraging to hear your kind comments about the rock star service at our resort. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation; Thank you too for spotlight the rocking service you received from so many of our passionate staff,...

New Orleans, Louisiana
Reviewed 15 December 2016

I spent a week at the Hard Rock Hotel in Cancun recently and was very pleased with every aspect of our stay. One particularly good experience was a surprise dinner on the beach. Our server, Uribe, was absolutely fantastic! He was funny and very friendly but not too invasive of our space and time together. At the end of our...

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Helpful?
Thank ajp2681
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear ajp2681, Thank you for your awesome review, we are thrilled to hear that you had a blast at our resort and you loved your dinner and the excellent service from Uribe! We will definately let him know about you highlighting his amazing service. Thanks again for recommending us and we look forward to welcome you back and give you...

London
Reviewed 15 December 2016 via mobile

I have been to this hotel lots of times and they never fail to impress me and my friends. This time was no different ! From the moment we had our champagne breakfast to the time we left, we were taken care of and treated like royalty. The staff were very attentive and patient. They had lots of pool side...

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Helpful?
Thank Kellyvnh
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Kellyvnh, Wow! We are thrilled to meet a raving fan like you! Thank you very much for your great review and for spotlight the names of so many of our staff members, we will let them know they really made the difference to make your Rockstar getaway a memorable experience. We can’t wait to welcome you again and roll...

wenatchee
Reviewed 15 December 2016

Favorite of Hard Rock's. Itzel's service at the pool is outstanding. All staff service was excellent. Take the tour and enjoy spa $$ with no extra charge. This is our 5th visit and was not disappointed.

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Helpful?
1Thank jm1055
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear jm1055, Thank you very much for your review, we are thrilled to see the service from our staff made you enjoy your recent Rockstar experience. I'm sure Itzel will be happy to know you think she Rock! We look forward to welcome you again soon and share more amazing memories at Hard Rock Hotel Cancun. Francisco García General Manager...

Cancun
Reviewed 15 December 2016

I went for a friend's 40th birthday and we had a great time. Super safe. The staff is amazing. Bars stay open til 1. Good music. The food is great. We had no issues with anything! The people that visit are fun and it's a short 15 min cab ride to club scene if you venture out.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank F5818KUsaraht
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear F5818KUsaraht, Thank you very much for your comments. We are very glad to see that you enjoyed your stay as we are eager to deliver the best experience for you, our dear Rockstar. We look forward to pamper you again on your next trip to our destination. Keep on Rocking! Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 14 December 2016

Second time visiting this hotel! First time, Premier Palace hosted a breakfast in Cancun Palace, we went explore the hotel just for a day. Second time, we actually stayed the whole week in Hard Rock Hotel Cancun ( Cancun Palace). Totally in love of the lately changes that the new administration did in the hotel. Service throughout the two experiences...

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Helpful?
Thank Luz M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Luz M, Thank you very much for choosing Hard Rock Hotel Cancun as the main stage for your Rocker holidays! We are thrilled to see you have enjoyed our resort and that the staff and facilities exceed your expectations. We hope to greet you back at Hard Rock Hotel Cancun and share more unique experiences together. Francisco García General...

Cancun
Reviewed 14 December 2016 via mobile

I asked the hotel to freeze my frozen breastmilk in their freezer because their mini fridge is a joke. At first they said no and i had no choice but to keep it in our room mini fridge to realize that their freezer doesn't get cold enough and it started to defrost. I spoked to them about my situation and...

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Helpful?
1Thank Cindy H
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Cindy H, Thank you for sharing your observations with us. We appreciate your comments as we consider them as valuable feedback in order to address the areas of opportunity that require our attention. I assure you that we are doubling efforts to improve every aspect to the detail and on behalf of Hard Rock Hotel Cancun, please accept our...

Cancun
Reviewed 13 December 2016

Service was impeckable. An abundance of quality food and drinks all day and night. The staff here makes you literally feel like a Rock Star. Bonus credits to use during your stay are exactly that... a great bonus. Will definetely be heading back

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank U7941WNdanielk
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear U7941WNdanielk, Thank you so much for sharing your experience at Hard Rock Hotel Hotel, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to our staff encouraging them to keep up the good work. We would love to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $587 - $1,127 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
866 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra and get the 3rd Floor Rock Royalty rooms. Lagoon side rooms will be quieter.”
  • Birthday Ballons in the room
  • Room view jacuzzi and dual sinks
  • Room with King bed
  • Birthday cake and champagne in the room after dinner
  • Sunset on lagoon
  • Sunset View
  • Set up for Mexican Fiesta
  • Sunset on Lagoon
 of 5 bubbles vbbond, 21 Mar 2017 | Read review
“you will be satisfied with anywhere in this hotel!!”
 of 5 bubbles 성욱허, 20 Mar 2017 | Read review
“Higher floor room if you want quiet. Lagoon side has sunsets, beach side has sunrise.”
 of 5 bubbles DARRELLR317, 19 Mar 2017 | Read review
“we were on the bottom floor but very good, indeed”
 of 5 bubbles bozidark217, 19 Mar 2017 | Read review
“Ocean Front of course!! Nothing like it!”
 of 5 bubbles paulettec791, 19 Mar 2017 | Read review
5 of 5