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06/08/2017 07/08/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    US$550
    US$462
    SAVE US$88
    US$550
    US$550
    Traveller (7308)
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    Room & Suite (1105)
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (235 reviews)
    “zen restaurant” (102 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 40% off room rate
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (9,353)
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    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    521 - 525 of 5,701 reviews

    Reviewed 26 March 2017

    I highly recommend Hard Rock Hotel Cancun. It has a great mixture of delicious food (try the grill!!), drinks, and live performances and entertainments. I stayed there for 5 days during my spring break and I definitely enjoyed every minute of my stay there. The...More

    Thank 浩凡 徐
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 27 March 2017

    Dear 浩凡 徐, We are glad to read about your awesome experience at our resort. Thank you for the good remarks regarding our food and beverages, blasting entertainment and the passionate service from our staff of Rockers. We look forward to welcome you again soon....More

    Reviewed 25 March 2017

    I went to Hard Rock to chaperone some high school seniors for Spring Break. I was surprised at how nice it was. The food was really good. The service was excellent. The staff was friendly. We all felt safe. There was a ton of stuff...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank Sandra M
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 27 March 2017

    Dear Sandra M, Thank you very much for sharing your review, we love to read your wonderful remarks towards the service from our Rockers, the delicious food, the blasting entertainment and the relaxing side as well! We can't wait to keep creating unforgetable moments at...More

    Reviewed 25 March 2017 via mobile

    Hard Rock brings their legendary style to what used to be a Palace Resort in Cancun. Large hotel with several restaurants and bars to keep the fun going. Nightly shows included as well as day entertainment poolside. The food is great as well as the...More

    Thank World_Wide_Guide
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 27 March 2017

    Dear World_Wide_Guide, We appreciate you took the time to share your fantastic Hard Rock experience with the TripAdvisor community, it's always a pleasure to read when our dear guests enjoy themselves and love our food and beverages, lively entertainment and the service from our Rockers....More

    Reviewed 25 March 2017

    Overall we had a good time. I would like to see more variety of food, but I understand the property can handle only a certain amount of restaurants. The property was clean, the staff was nice and the shows were entertaining.More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank jeffreyeugeneb
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 25 March 2017

    Dear jeffreyeugeneb, Thank you very much for letting us know about your Rock Star experience. We will definately share your feedback with our Food & Beverages department and the necessary improvements will be implemented; we strive to provide authentic experiences that Rock to all our...More

    Reviewed 24 March 2017

    I highly recommend Hard Rock Cancun. They have the best food, service, experiences, shows, entertainment, etc. The views are beautiful around the hotel. The beach is great. The pools are amazing. Must visit!More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank K M
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 25 March 2017

    Dear K M, Thank you very much for recomending us! Nothing Rocks our world more that toknow you have enjoyed our services and facilities and made you feel like a true Rock Star. We look forward to welcome you soon. Rock On! Francisco García General...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$394 - US$1,223 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #18 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Family Rooms ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Expedia, Travelocity, HotelsforEveryone, Cancelon, Hotwire, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7308)
    Pool & Beach (1372)
    Room & Suite (1105)
    Dining (745)
    Hotel & Grounds (4474)
    Family and Play Areas (117)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Gilda N
    18 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Gilda N, Thank you for choosing our resort to celebrate such a special occasion. In regards your request we are texting it to our Front Desk department, who will do their best to accomplish. Since our average... More
    0
    Votes
    Google Translation
    Renata M
    15 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Renata M, Thank you for contacting Hard Rock Hotel Cancun According to the amount of nights and the type of room, guests will have access to Resort Credit, the amount granted will be per room and not per person... More
    0
    Votes
    Google Translation
    christy m
    15 July 2017|
    Answer Show all 2 answers
    Response from LuisTA12 | Property representative |
    Hello christy m Thank you for contacting Hard Rock Hotel Cancun. Allow me to mention that the dress code for dinner is casual. You cannot get into our restaurants wearing beach clothes, sleeves shirts, barefoot and wet... More
    0
    Votes
    Google Translation
    Room Tips
    "Lower floors near the pool can be noisey. Try getting the room closer to the lobby."
    Read review
    "Always travel on the Blue or Red buses if taking public transportation!!!"
    Read review
    "The rooms were absolutely clean clean clean. Overall the resort was extremely clean and well kept."
    Read review
    "The room is ok, but change the towels more often and soft"
    Read review
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