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01/10/2017 02/10/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Lowest prices for your stay
    01/10/2017 02/10/2017
    US$453
    US$352
    SAVE US$101
    US$453
    US$453
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (238 reviews)
    “zen restaurant” (105 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Special Price: 35% off room rate
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (9,746)
    There are newer reviews for Hard Rock Hotel Cancun
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    611 - 615 of 5,929 reviews

    Reviewed 27 April 2017 via mobile

    I was not impressed and will not go to such a large resort again. The service was not great I did experience a few helpful staff members to help us with a couple of issues we had but unfortunately also had dealings with rude and...More

    Thank Gemma V
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 April 2017

    Hi Gemma V, I would like to thank you for bringing your observations to my attention. I am very concerned to learn that we have fallen short to your expectations although our Public Relations Team made their best to change any negative experience before your...More

    Reviewed 27 April 2017

    we had a great time there. The service was top tier and the entertainments team were enthusiastic and fun. A special thank you to Ari and Enrique who made our visits to the Rockstar Terrace feel special with their dedication to making us feel welcome...More

    Review collected in partnership with this hotel
    Thank ronaldfitz_1
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 April 2017

    Dear ronaldfitz_1, I appreciate your comments and it is my true pleasure to see that our efforts to deliver a top tier service are welcome as it is our goal to reach our rock stars satisfaction. I would like to extend you a cordial invitation...More

    Reviewed 26 April 2017

    Had a great experience throughout the entire week (except for the power outage mother nature provided for a couple of hours). We rented a cabana (highly recommended) on the beach. Jo-air was the gentleman that took care of us for the week, & did a...More

    Thank fmollo1123
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 April 2017

    Dear fmollo1123, We love having you here for a entire week! Thanks for the excellent review and for recognizing the staff efforts to provide you with the best experiences. We absolutely cannot wait till your next stay and I know it will be just as...More

    Reviewed 26 April 2017

    My husband and I just returned from the Hard Rock Cancun. We really enjoyed our stay. The service at this hotel is fabulous. They can't seem to do enough. I want to extend a thank you to Hector and his team. He was our server...More

    Thank Jan P
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 April 2017

    Hi Jan P, Thank you very much for your great review, we are very glad to see that you had such a great time at our resort. We definitely appreciate to see that our Rock Stars are satisfied and inspires us to keep working and...More

    Reviewed 26 April 2017

    We had an amazing trip to HRCancun. What stood out the most for us was the staff. The entertainers made this trip soo much more enjoyable than I could have imagined. I can't say enough good things about the outstanding entertainers: Batman (Osiris), Beba, Beto...More

    1  Thank Andrew F
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 April 2017

    Hello SargeAF, We are thrilled to hear that you all had a fabulous time at our resort and enjoyed the rockstar service you deserve. Thanks for mentioning the outstanding service provided by the Entertainment Crew, Luis and Jesus at the bars and Katia from Concierge;...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$359 - US$821 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, BookIt.com, Booking.com, Agoda, Hotels.com, Hotwire, Travelocity, HotelsforEveryone, Cancelon, Evoline ltd, TripOnline SA and getaroom.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7469)
    Pool & Beach (1385)
    Room & Suite (1117)
    Dining (752)
    Hotel & Grounds (4602)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    .29 km away
     
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    .19 km away
     
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    Nearby Restaurants
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    Nearby Attractions
    Avenida Kukulkan
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    Ask a question
    Questions & Answers
    Brenda H
    22 September 2017|
    Answer
    Response from Leslie W |
    It was very limited for us. Mine just watched tv on iPad/computer using netflix. They were usually asleep very quickly from being in the sun all day.
    0
    Votes
    Ashley C
    22 September 2017|
    AnswerShow all 2 answers
    Response from Willsmith391 | Reviewed this property |
    They have Modelo premium, Modelo Black, corona and corona light. their liquor selection is pretty extensive however.
    0
    Votes
    Room Tips
    "should ask for an ocean view room as its a better view"
    Read review
    "Rooms were nice and clean. Only thing is housekeeping knocking on door at 8:30 am with request to clean."
    Read review
    "Our room was located in a weird area of the hotel and our elevator didn't work, we were on the first..."
    Read review
    "Rooms are quieter on the South side."
    Read review
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