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The Royal Sands All Suites Resort & Spa

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Kukulcan Boulevard Km 13.5 Cancun Hotel Zone, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
8 people have started booking this hotel
Hotel direct offer!Package deal
Official Hotel
US$150
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Agoda.com
US$136
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Free cancellation until 21/09/21
Snaptravel
US$251
US$107
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SAVE US$144
Free cancellation until 19/09/21
Hotels.comUS$228
Expedia.comUS$228
StayForLongUS$251
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (4739)
360
Panoramas (13)
Pool & Beach (1468)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 14/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Royal Sands All Suites Resort & Spa
Updated 14/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 252 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The Royal Sands Resort & Spa All Inclusive is a beachfront resort located in the heart of Cancun’s Touristic Hotel Zone. It is a great location overlooking the sandy beaches and the most amazing turquoise shoreline of the Caribbean Sea. The Royal Sands Resort & Spa All Inclusive includes unlimited food and beverages, spacious, fully furnished villas and Suites that will make your stay a memorable and enjoyable experience.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Snorkelling
Tennis court
Aerobics
Billiards
Entertainment staff
Fishing
Patio
Table tennis
Video game console
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
7,461Reviews747Q+A100Room tips
Traveller rating
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MN2MEXICO21 wrote a review Yesterday
Minneapolis, Minnesota80 contributions36 helpful votes
The hotel itself is nice. There were things we really liked and then areas that we were not so fond of. That being said, we typically do not do all inclusive as we feel the value and quality is not there but we decided to give it a try since we have teen boys that like to drink and eat a lot. we had to do it since we traded in through II. Was nice to give the boys the experience of all inclusive but the quality really was lacking. we definitely will go back to resort stays that are not required all inclusive. Below are some pros and cons for us during our stay. Pros: Rooms were very nice, spacious (we had a 2 bedroom) and the maid service we really good. wonderful views from balconies Great beach area Beautiful pools Staff were very attentive Covid sanitation was spot on. They did a great job! They have sailboats to use which was enjoyable Mexican theme night was pretty good Cons: Slow food and drink service. For all inclusive way too many sur charges and not enough restaurants to choose from.. the food for us was usually below average (expect the steak house at Royal Islander.. but then again entire meal was a surcharge since they only had like 5 items on menu that were not!) Having to use the shuttle to go to sister properties to eat was a pain, the shuttle schedule was not always convenient to reservation times. we choose to take the city bus a few times. if this resort plans to offer all inclusive they need to make it better. Buffet food was just average, Captain Cove was horrible food a service. Hacienda Sisal was good but not great. Drinks are super super weak Overall, it is a nice resort. The all inclusive part and lack of quality with it is what turned us off to some of our stay..
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Date of stay: April 2021
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Brett Galambos wrote a review 9 Apr
Collegeville, Pennsylvania172 contributions56 helpful votes
+1
Great time at this resort. Beautiful beaches, great food, location, and wonderful staff. Our lifeguard Leocadio Jimenez Nazario (LEO)was the best! He kept us safe and always helped with the Ocean report. We can’t wait to come back! Brett Galambos and Joyce Tomlinson
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Roberta S wrote a review 7 Apr
1 contribution
I arrived at the Royal Sands resort after a very long trip, exhausted and was excited and happy to arrive. The guy at the gate asked for my reservation number, which in that moment I was not able to find (Luggage, Backpack, Phone...). I gave him my name but he didn't believe me that I'm a guest. So I told him that the reception should be informed about my arriving. After 2 more calls he finally let me in and I walked the way up to the reception (nobody even asked if I need help, but ok.). The guy at the reception desk took my passport, blocked the deposit of 300€ on my credit card, let me fill out all type of papers and said that my voucher is not be accepted because I presented it as a Screenshot. Even if all the information was the same passport name voucher reservation ecc. he said that's not the original. So I had to leave the tesk and was trying to find the original reservation papers in my email. Then the guy came back and told me he found an alternative room. I was supposed to have a Junior Suit for 7 days but got offered one with room change on Saturday. I didn't want that and so I got an alternative room. I went upstairs and got in the room and realized immediately, thats not what i booked. I booked a front beach view room at a german travel agency. I went back to the reception telling I'm not satisfied with the room, that I booked something else. Nobody was willing to solve this issue, they didn't even let me talk to the manager and didn't let me cancel the booking. So I had no other way than going back to my room. I started crying because of how I got treated. Zero friendly, everything very cold and I felt like a criminal, at the gate and second time at the reception. The room has a side beach view, stopped up sink, old/used water bottle in the fridge which fortunately I realized before drinking out of it because I saw the bottle was just half full. Theres no plugs in the bedroom/close to the bed and I'm just not satisfied for the huge amount of money I paid. But the worse thing is the rude and direspectful attitude towards me. Nobody speeks my language (german,italian), I'm a young solo traveller, very simple and humble, an get treated like a criminal because I don't carry the oroginal paper with me. There's nobody who explained me anything (beach towels? restaurants? ec..)! It's such a maze and very difficult to get help. It's overwhelming if you get here the first time. The fact that nobody took care of me, that nobody took me serious only because I look different than the other guests here, or maybe because I'm not American or not Mexican, that nobody tried to find a solution to solve this problem is very disappointing. The room reminds me more of a 3 Star hotel....
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Date of stay: April 2021Trip type: Travelled solo
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Brent M wrote a review 6 Apr
Las Vegas, Nevada2 contributions
I highly recommend The Royal Sands Cancun. The resort is very nice and clean along with the staff being amazing. From check in to check out my family and I had a great time. We really enjoyed the beach and the pool and all of the food & beverage staff. Pedro and Angel did an awesome job at the pool bar and all of our servers at La Veranda, Mario, Victor, Pablo, Felix, Fernando all were amazing. I definitely will be staying there again in the near future. A big thank you to everyone at The Royal Sands for making our vacation awesome! Brent and Maria PS-Don’t forget to tip your bartenders and servers, they work very hard and definitely deserve it!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Karla M, Other at The Royal Sands All Suites Resort & Spa
Responded 2 days ago
Dear Brent and Maria, Thank you for taking the time to post about our resort. We're glad to learn you and your family had a great experience during your recent visit. We always strive to provide our guests with exceptional service and it is pleasant to see you had a great spring break. We look forward to welcoming you back during your next visit to the Mexican Caribbean. Warm Regards
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Julie F wrote a review 6 Apr
Vernon14 contributions3 helpful votes
We have been going to The Royal Sands for over 10 years and every time we have had a wonderful time! The staff is very nice and accommodating and go out of their way to help in anyway they can. I was not worried about Covid at all they were sanitizing every thing and all wore masks. I highly recommend the Royal Resorts Chain to anyone looking to relax and get pampered!
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Karla M, Other at The Royal Sands All Suites Resort & Spa
Responded 2 days ago
Dear Julie, Thanks so much for your review. Our guests health and safety is out priority and we are happy to see our hygiene measures made you feel safe. We are also excited to hear the staff made your stay exceptional. We look forward to welcoming you back for years to come!
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PRICE RANGE
US$132 - US$488 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal sands hotel cancun, royal sands cancun, cancun royal sands resort, royal sands resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
680
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Frequently Asked Questions about The Royal Sands All Suites Resort & Spa
Which popular attractions are close to The Royal Sands All Suites Resort & Spa?
Nearby attractions include HRoof (0.7 km), La Casa del Habano (0.8 km), and Playa Marlin (0.7 km).
What are some of the property amenities at The Royal Sands All Suites Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Sands All Suites Resort & Spa?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Royal Sands All Suites Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Sands All Suites Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Sands All Suites Resort & Spa?
Conveniently located restaurants include Harry’s, La Buena Barra Cancun, and Cenacolo Zona Hotelera.
Are there opportunities to exercise at The Royal Sands All Suites Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Royal Sands All Suites Resort & Spa have an airport shuttle?
Yes, The Royal Sands All Suites Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Royal Sands All Suites Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Sands All Suites Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Sands All Suites Resort & Spa?
The staff speaks multiple languages, including English and Spanish.