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The Royal Sands Resort & Spa All Inclusive

Travellers' Choice award winner
#18 of 181 Hotels in Cancun
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
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3,566 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,127: English reviews
Hershey, Pennsylvania
Reviewed 1 December 2015

Our family of four (mom, dad, and two boys ages 8 and 4) visited The Royal Sands for the third time in June 2015. We are planning two more trips there in 2016. That fact says more about the resort than we can summarize but we will try anyway. Accommodations: The rooms are very spacious and well appointed. Nearly every...

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Helpful?
Thank Michael K
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Michael K, Thank you for taking time to post about our resort. We're sharing your comments about the beverages with our food and beverage manager to ensure that our service may improve. We mix the beverages following a strict standard and we will reinforce this policy with our hosts. We are glad to learn you've enjoyed your most recent...

Knoxville, Tennessee
Reviewed 30 November 2015

Wife and I have been vacationing to the Caribbean since our honeymoon in 1985, including the Cancun area 14 times out of the 33 total. We stayed at the sister property Royal Hacienda the first 3 out of 5, and the Sands the last 2 including the week of September 16th. I cannot get over how manicured, clean, and constantly...

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Helpful?
Thank Irving R
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Irving R, Thank you for taking time to post about our resort. We always strive to provide our guest with the highest satisfaction standards and reviews like yours are very rewarding since we learn we're achieving our goals. We're also glad to learn you took advantage of the off-site restaurants such as Captain's Cove. This kind of added value...

Reviewed 25 November 2015

Clean rooms, great food, wonderful pool and the property sits right on the beach. I felt spoiled having someone bringing drinks & food pool/ Ocean side while I relaxed. Each guest has an assigned concierge. Contains a wonderful spa, work out room, a small grocery store with a Starbucks inside, and several shops for anything you forgot to bring. The...

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1Thank LaDonna W
Atlanta, GA
Reviewed 24 November 2015

We stayed in one of the villas, both 5618 and 5620 (when we had to switch on Saturday). The room was very clean and spacious and had everything we need. Left a few dollars for the restocking person and they accommodated my requests. Le Veranda was very good for a buffet, for all meals. A lot of variety to choose...

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1Thank myalibi1
Boise, Idaho
Reviewed 23 November 2015

The property was meticulously maintained, the staff friendly and attentive, and the variety and quality of food was excellent. Loved the beautiful view of the beach and ocean from our room and from the spacious swimming pool area. Will definitely return!

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2Thank Loren D
Chicago, Illinois
Reviewed 23 November 2015

I stayed at the Royal Haciendas 2 years ago and loved it. This year I rented from an owner friend of mine who couldn't go this year. I loved Royal Sands, too. Due to having more things to do in Cancun than Playa del Carmen, I think I liked it better (I've been to Cancun at other hotels a couple...

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3Thank Ariel W
Glasgow, UK
Reviewed 22 November 2015 via mobile

Good: Location is good, bus stop directly outside hotel, next to fashion avenue and not far from La Isla. Good gym, nice stretch of beach and nice view from beach front rooms. Staff were fine (for the most part). Hacienda Sisal was a nice restaurant. Good pools. Not so good: Outdated. Overwhelming smell of damp in the rooms. Very Limited...

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Helpful?
Thank alland
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Alland, Thank you for taking the time to write a review about your recent stay with us. We are glad to learn you enjoyed the service of our staff, the pools and the culinary offer we have at Hacienda Sisal. We are sorry to know that your stay did not fulfill your expectations. I am passing along your comments...

Waterford, Michigan, United States
Reviewed 22 November 2015

My husband and I, along with my brother and his girlfriend just returned from a 6 night stay (Nov 14-20) at the Royal Sands. We had a fabulous time! We have previously stayed at Secrets The Vine and Villa Del Palmar in Cancun. I will review this resort by itself as to compare it to the others would be unfair...

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6Thank Rachel U
Reviewed 21 November 2015 via mobile

The resort is right on the water! The hotel staff was friendly and very courteous throughout our trip. The room was clean and comfortable. The food was great and the service was excellent, the waiter staff even took the time to learn our names. The resort was clean aesthetically beautiful! This was our first time here and we are looking...

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1Thank Anita B
Shreveport, Louisiana
Reviewed 21 November 2015

We stayed at this hotel last minute after refusing to stay at our original destination hotel . This Hotel was excellent. I could not find one thing dirty or wrong with it and the service and food were excellent. I am in the medical field so I am a clean freak when it comes to hotels and restaurants. At first...

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4Thank elaine l

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $343 - $758 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
362 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is not a bad room in the house in my opinion”
 of 5 bubbles kerril4, 7 Dec 2016 | Read review
“Make sure to get a suite, it is the best experience.”
 of 5 bubbles auntliv, 5 Dec 2016 | Read review
“The villa are the best but I guess if you do the all inclusive the lock off will be fine ”
 of 5 bubbles sindybw, 5 Dec 2016 | Read review
“Not a bad room - all have excellent views!”
 of 5 bubbles M5361MBpamm, 2 Dec 2016 | Read review
“They all looked good. We stayed on the 4th floor with a spectacular view of the pools and beach.”
 of 5 bubbles angelinac564, 1 Dec 2016 | Read review
5 of 5
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