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The Royal Sands Resort & Spa All Inclusive

Booking.comUS$317*
View Deal
#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
09/04/2017 10/04/2017
1 room 2 adults 0 children
US$429*
US$317*
Great Deal
US$379*
US$359*
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,831 Reviews from our TripAdvisor Community

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Showing 3,370: English reviews
Chicago, Illinois
Reviewed 1 week ago

My husband and I enjoyed our all-inclusive week at the Royal Sands, but had higher expectations after reading some of these reviews. Our Jr. Suite/Double Standard room in Phase 2 was nice, but nothing special. There were 2 full size beds, so we couldn’t sleep together, but it was clean and had a beautiful view. The balcony was too small...

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Helpful?
Thank AdventureMOM
Cristóbal G, Owner at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear AdventureMOM, Thank you for taking time to post about our resort. While we're glad to learn you've enjoyed your recent stay at The Royal Sands, we're sorry to learn you won't come back. Nevertheless, we're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. Warm Regards.

Port Huron, MI
Reviewed 1 week ago

I am an owner at this resort and love it there. Specially since I do not necessarily have to take the all-inclusive package. It is boring to eat at the same place all the time even though they try their best to provide diffectent cuisine experiences. The sushi on Wednesday evening was not good at all. The rice was not...

Review collected in partnership with this hotel
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Helpful?
Thank dsn2282
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Reviewed 1 week ago via mobile

Hotel basically shook us down for 105$ to allow some one the privilege of walking through the doors. I would understand if we wanted to drink or eat I don't expect things for free but they would not allow any outside guests unless we paid 105 per person.. best you stay away unless you plan on not speaking with out...

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Helpful?
1Thank Phillip H
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Philip H, I hope this letter finds you well. My name is Cristóbal Galindo, representing Royal Resorts. While I was pleased to read that you stayed at our resort, I was disappointed to learn this visit did not fulfill your expectations. We sincerely apologize for not having met your expectations and in order to improve, we would like to...

Seattle, Washington
Reviewed 1 week ago

Situated in the middle of the beach in the Hotel Zone. This resort is exceptionally clean with friendly staff, free WiFi and several free welcoming events. You also get free access to three other resorts in the Royal Resorts family.

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Helpful?
1Thank Bill C
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Bill, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed the service from our staff and the ammenities from our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Rosario, Argentina
Reviewed 1 week ago

This resort rooms are "villas" comprising two parts. Part A has a big dining/kitchen/living room with dining table for six, sofa and armchairs and two beds; plus an ample separate bedroom and a full bathroom with tube, and an impressive balcony with another table for six and two comfortable chairs. Part B is a typical studio for two persons, with...

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Helpful?
1Thank AAlejandroN
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Alejandro, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Benton, Ohio
Reviewed 1 week ago

We love the Royal Sands. We've been staying there since 2003 and have owned a week since 2009. The property is meticulously maintained and the staff provides spectacular service. Our only negative remark is that since there is an all-inclusive option it seems standards have slipped just a bit. It's still one of our favorite places.

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Helpful?
1Thank shastam
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're sharing your comments with the appropriate channels so that our service may improve. Nevertheless, we're glad to learn you've enjoyed your recent visit and we look forward to welcoming you again here, at your home away from home. Warm Regards.

Buffalo Grove, Illinois
Reviewed 1 week ago

We have been frequenting the Royal Sands for 12 years now ( we are time share owners). People often ask "don't you get bored of going to the same place every year?". The answer is a emphatic NO. We love the location, service and most importantly the 5 star hospitality. The past 2 years we've vacationed with our now 2...

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Helpful?
Thank RachelHong
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Rachel, Thanks so much for writing a review about The Royal Sands. We love hearing from our members and their vacation experiences. It is great for us to learn about your experiences. We'll make sure to personally praise Fabiola for leaving such a nice impression in you. We thank you for your continued loyalty and we can't wait to...

Massachusetts
Reviewed 1 week ago

I chose the Royal Sands because it was one of the few places in Cancun that could accommodate a family of five without having to get 2 separate hotel rooms. At the Royal Sands, you can rent a condo with 2 BR and 2 baths that also has a balcony that overlooks the ocean. We really enjoyed our time here....

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Helpful?
1Thank lucybella
Cristóbal G, Guest Relations Manager at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Lucybella, Thank you for taking time to post about our resort. We're glad to learn you took advantage of the off-site restaurants included in your REFINE All Inclusive Package. We know TripAdvisor's community will appreciate your comments as much as we do. We'll share your comments with Hacienda Sisal's management to make sure that our service may improve. We...

Toledo, Ohio
Reviewed 1 week ago

If you have reservations about booking your first trip to Cancun, you should stay here! We were thrilled with our stay and experience. Food is good (not great) for the all-inclusive but everything else was incredible.

Review collected in partnership with this hotel
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Helpful?
1Thank Powdrkeg7
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We will find ways to improve our food service for you next visit. We look forward to welcoming you again during your next vacation in the Mexican Caribbean. Warm Regards.

Reviewed 1 week ago

This is our second visit to Royal Sands. We couldn't have been happier. The service staff is the best from the friendly waiters, clean, clean rooms, and wonderful chefs. You can always get hot food from the menu if you aren't a buffet person or have the chef cook you up something on the grill every meal. The outside restaurants...

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Helpful?
1Thank Jill R
Cristóbal G, Public Relations Manager at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Jill: Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Warm regards.

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $320 - $700 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
413 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are spacious and well designed. Ask for one of the remodeled rooms, as they are much nicer.”
 of 5 bubbles dhtice, 26 Mar 2017 | Read review
“the beach front rooms were worth the extra - what a view of that amazing blue water! ”
 of 5 bubbles 231elainf, 26 Mar 2017 | Read review
“Recently redecorated.”
 of 5 bubbles MissMissy85, 26 Mar 2017 | Read review
“This resort is absolutely beautiful! The villas are spacious and offer amazing views of the resort and ocean.”
 of 5 bubbles garyg495, 22 Mar 2017 | Read review
“There isn't a bad room in this resort. It was built so that the hallways face the street and the lagoon while the rooms face the ocean.”
 of 5 bubbles thomaswQ1132EQ, 20 Mar 2017 | Read review
5 of 5
Booking.com
US$317* /night
View Deal
Expedia.comUS$379
Bookit.comUS$359
TripAdvisorUS$315
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*Disclaimer
Prices are for 1 room, 2 adults
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