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The Royal Sands Resort & Spa All Inclusive

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#18 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
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3,739 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,283: English reviews
Cottage Grove, Minnesota
Reviewed 4 April 2016

I would highly recommend this resort to anyone. Thank goodness for no CRAZY Spring breakers. Very family friendly. Two pools one quieter and one more active. You choose the kind of day at the pool you want. Great All inclusive... not just one place to eat like some resorts. Rooms are SUPER clean. Beach is also excellent. Staff is Amazing...

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Helpful?
Thank MNwinterescape
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear MNwinterescape: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Old Forge, New York
Reviewed 4 April 2016

Beautiful resort, excellent staff. Buffet food was repetitive but overall very good. Clean rooms, wonderful maids, all in all a great place to stay. Price was good. Would recommend this resort for families

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Thank Donald H
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Chicago
Reviewed 4 April 2016

The all inclusive package didn't save us money, but did substantially lower the quality level of food and service we were provided at all of the royal resorts properties. They also knocked or called us 10x/day to offer us more towels, ask if the maid had already been there, ask if we needed more shampoo, restock our mini-fridge, ask if...

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Helpful?
Thank Andrew W
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thanks so much for taking the time to give us a review of you stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate you letting us know...

St George
Reviewed 4 April 2016

The Royal Sands motto of "Welcome Home" is very appropriate in the fact that the entire staff is very friendly and calls you by name. The resort is clean and very well maintained. We bring our entire family and the grandkids say its the best vacation ever!

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Helpful?
Thank D4681UQmarko
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Cancun, Mexico
Reviewed 4 April 2016

We have been coming to Mexico since 1981; about ten trips over the years. Stayed at Playa del Carmen in 1981 when there was just a ferry dock to Cozumel and one campground run by Hugo---many of your remember! (Stayed there three weeks in a tent.) Since have kayaked in Baja, spent time in Oaxaca, Puerto Escondido, etc. We have...

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Helpful?
Thank seanrobertgerrity
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Sean Robert Gerrity, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Best Regards

Denver, Co
Reviewed 4 April 2016

All inclusive is top notch. The servers are so friendly and attentive. . Grounds emaculate. Million dollar beach. But if you want a good chair at the pool or beach during popular weeks you have to get down there while it is still dark, otherwise they all have towels on them. If you need anything at any time just ask,...

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1Thank cindyRN
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Cindy: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Worthington, Ohio
Reviewed 3 April 2016

Great time with kids and grandkids. Only negative was an ineffective concierge. Pools were very nice. Beach was lovely. Views were great. Shuttle service was good. We would recommend this resort for a family vacation.

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Helpful?
Thank Robert W
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Archbold, Ohio
Reviewed 3 April 2016

Great vacation with the family! The resort is very clean, safe, and the staff is wonderful! They go out of their way to make your stay special, and they are such hard workers! Ricardo, Luis, and Giovanni at the pool were amazing. They took the time to get to know you, and they went above and beyond. Thanks for an...

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Helpful?
Thank conway2016
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We'll make sure to personally praise Ricardo, Luis and Giovanni for leaving such a nice impression in you. We appreciate your feedback and...

Saint Michael, Minnesota
Reviewed 3 April 2016 via mobile

We vacation here for 2 weeks every March and LOVE it. The staff is so friendly, everything is kept so neat and clean. The bartenders at the pool, Giovanni and Antonio are so amazing. All of the waiters are great too. A special shout out to Ricardo, Luis, Tomas , Manuel, and Enrique. You made our trip unforgettable. See you...

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Helpful?
Thank Leah W
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Leah, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We'll make sure to personally praise Ricardo, Luis, Tomas , Manuel, and Enrique for leaving such a...

Springboro, Ohio
Reviewed 2 April 2016

We had a complicated check in that was handled without issue. Couple groups coming in at different times, and a mid week shift in rooms. No problem. Our room had a perfect view of the ocean and the pool. It was clean and huge. Full kitchen, sitting area, and king size bed. The beach was absolutely beautiful. Every night the...

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Thank michaellY3756IS
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Michael, Thank you for taking time to post about our resort. We are sorry to learn your experience at The Royal Sands has not been the best because of this pool chair situation. We do have a strong policy about this and we'll make sure that our security department is enforcing it correctly. We look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $329 - $691 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellent location in cancun”
 of 5 bubbles deep869, 19 Feb 2017 | Read review
“All rooms have a great view!! The high floors have better ocean views, lower floors have better views of the pool areas.”
 of 5 bubbles jeffrichmond7, 19 Feb 2017 | Read review
“We are owners of a first floor walk out and we belive these room are the best in the resort as one has outdoor access which the kids can play on, immediate beach access and larger verandas”
 of 5 bubbles remery1513, 13 Feb 2017 | Read review
“Skip the suites and save your money (unless you like having separate living/sleeping areas)”
 of 5 bubbles JamesW12, 12 Feb 2017 | Read review
“Every room has a view of beach pools and the Caribbean Sea”
 of 5 bubbles EdJ679, 12 Feb 2017 | Read review
5 of 5