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The Royal Sands Resort & Spa All Inclusive

Travellers' Choice award winner
#18 of 181 Hotels in Cancun
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
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3,565 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,126: English reviews
Methuen
Reviewed 17 January 2016

I gave 3 stars because the of the beautiful property, but the service was very poor, didn't feel welcomed at all. Front desk agent told us that we don't have an all inclusive reservation and refused to call my travel agent. I had to call in front of the agent and waited 40 minutes to check in. We got the...

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Helpful?
3Thank Aliz K
Lanoka Harbor
Reviewed 17 January 2016

The service at the Royal Sands is outstanding, everything is kept very clean and the beach is beautiful and well kept. This was our 4th stay. Our personal concierge was very helpful in planning dinners and activities during our stay.

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Helpful?
Thank marybJ289WU
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear marybJ289WU, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Superior
Reviewed 17 January 2016

We are always excited to come back to the Royal Sands every year. We know we can trade for other places, but choose to come back here every year because of the beautiful weather, great accomadations and great service by all.

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Helpful?
Thank G4904RKwalterb
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear G4904RKwalterb, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

ca
Reviewed 17 January 2016

I did a lot of research before deciding on the Royal Sands, and I'm so happy with my decision. At first glance, the hotel seemed a bit dated...By the next day, it was so insignificant. The hotel and staff are first class.. The location Hotel Zone) and grounds and beach are perfect. There are two pools...Both beautiful and each with...

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Helpful?
Thank washeights
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear washeights, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Carolina
Reviewed 17 January 2016

I was somewhat reluctant to visit Cancun because of the stories I've heard about the area being a 24 hrs noisy, party place. But I was wrong; there's so much to do in Cancun... It's not just party; it's not just getting drunk... We had one of our best vacations ever! There are so much things to do: Cirque du...

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Helpful?
Thank dr_gacs
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear dr_gacs, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Leawood, Kansas
Reviewed 17 January 2016

Our family has owned timeshares with the Royal Sands for over 10 years and we have always had the best experience. The staff is friendly and accomodating. They always offer exceptional service. The rooms are nice and clean and they offer all the amenities you could want.

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Helpful?
Thank 41katrinah
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 41katrinah, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Michigan
Reviewed 16 January 2016

Loved our week at the Royal Sands. Especially the activities, which included Zumba, yoga, Pilates. The guys who run the activities are excellent, especially Victor and Pepe from Social Activities. These guys are well- trained, knowledgeable and really enthusiastic. You can work out early, then hit the first class beach with great chairs, towels and palapas. The food and drink...

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Helpful?
Thank terryan
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear terryan, Thank you for taking time to post about our resort. We'll review our standards to ensure we're giving our customers the best quality available. I'm sharing your comments with food and beverage management so we can aim for a 5 stars review during your next stay with us. We look forward to welcoming you again during your next...

SR, CA
Reviewed 15 January 2016

Cannot say enough, this resort was wonderful, The staff focused on customer service. We cannot wait to go back and bring our entire family. We were worried about the time of year but it turned out to be absolutely perfect weather, lots to do and plenty of time to just relax if that is your wish.

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Thank christinat858
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear christinat858, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Long Island, New York
Reviewed 14 January 2016

Nice respectable resort. Great attention to all the details, big and small. The villas are spacious, nicely decorated, spotless clean and comfortable. Housekeeping daily. Beautiful beach, great restaurants, great food. I love their breakfast buffet. The prices are reasonable, not crazy expensive. The staff is so friendly and always ready to help in anyway. Security staff available and on the...

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Helpful?
1Thank SkreeminMimi
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear SkreeminMimi, Thank you for taking time to post about our resort. We aim to provide a family-friendly environment in all of our resorts with high quality resting and we're glad to learn you've were able to enjoy it during your recent visit. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Paterson, New Jersey
Reviewed 14 January 2016 via mobile

My family and a group of another 10 families were there for a family vacation and we had an awesome time the service was amazing the rooms were clean I have nothing but good things to say about this place. I especially liked the Irish bar at night where you can play pool and the adults can just hang out...

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1Thank funlver007
Cristóbal G, Online Community Administrator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear funlver007, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $345 - $759 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#21 Romantic Hotel in Cancun
#43 Luxury Hotel in Cancun
#60 Top resorts Hotel in Cancun
#77 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
362 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is not a bad room in the house in my opinion”
 of 5 bubbles kerril4, 7 Dec 2016 | Read review
“Make sure to get a suite, it is the best experience.”
 of 5 bubbles auntliv, 5 Dec 2016 | Read review
“The villa are the best but I guess if you do the all inclusive the lock off will be fine ”
 of 5 bubbles sindybw, 5 Dec 2016 | Read review
“Not a bad room - all have excellent views!”
 of 5 bubbles M5361MBpamm, 2 Dec 2016 | Read review
“They all looked good. We stayed on the 4th floor with a spectacular view of the pools and beach.”
 of 5 bubbles angelinac564, 1 Dec 2016 | Read review
5 of 5
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