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The Royal Sands Resort & Spa All Inclusive

Travellers' Choice award winner
#20 of 183 Hotels in Cancun
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
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3,542 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,108: English reviews
New York
1 review
Reviewed 3 January 2016

Great customer service. Place is immaculately clean, food was great, vast array of dining options. Pools are clean and fantastic. Love having Starbucks coffee right on property. Additionally great location.

Review collected in partnership with this hotel

Helpful?
Thank davideB6928GU
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 January 2016

We recently spent New Year's week at the Royal Sands Cancun, in a one bedroom suite that included a king bed in the master and 2 pull down single murphy beds in the living room - perfect configuration for a family of four, with two teenagers. The room was really spacious, comfortable with a large balcony that overlooked the main... More 

Helpful?
3 Thank Drofro67
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Drofro67, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming... More 

texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 January 2016 via mobile

I am a member at Royal Sands and brought a group of 21 family members ( staying in 6 villas) to stay Christmas week. Our stay was wonderful. I was concerned that eating at the restaurants with such a large group would be difficult. It was not thanks to excellent service from Yolanda in reservations. Thank you! Also, thank you... More 

Helpful?
Thank RpowerTexas
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Hi carlaTexas, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. It sounds like you were able to enjoy the facilities and restaurants with your crew. We'll make sure to personally praise Yolanda and Rodolfo for leaving such a nice impression in you. You couldn't give us any higher... More 

Brasilia, DF
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 January 2016

I loved my stay at Royal Sands. The view to the beach from my room balcony was wonderful. The attendants at the swimming pool were great. The swimming pool temperature was excellent. The only thing that I didn't like was that my son could not be with me at the pool bar. And we could not play at the pool... More 

Review collected in partnership with this hotel

Helpful?
1 Thank ZeRenato73
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear ZeRenato73, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2016

We have been going to this property for 2 weeks every December for the past 13 years, and have encouraged family and friends to purchase villas. Great vacation experience for families, couples who want to get away for some relaxation, and for groups of friends!

Review collected in partnership with this hotel

Helpful?
Thank MortSmith
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear MortSmith, Thank you for taking time to post about our resort. We're glad to learn you've been a Royal Resorts member for 13 years. It might not seem that much, but for us it has been a great starting point :) We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Mahwah, New Jersey
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2016

The Royal Sands Resort is in a nice area, filled with many family friendly activities and great restaurants. It has a beautiful beach and a fantastic pool area. My children love the kid's center, as it has many fun activities for them to do while I work out or go to the spa. The Royal Sands Resort is a great... More 

Helpful?
Thank becksters
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear becksters Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your visit and your children had a good time at the Kid's Club. We look forward to welcoming you during your next visit to Mexican Caribbean. Warm Regards. More 

Edgartown
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2016

Great place great staff prime beach warm clear blue water. So much to do here. Great food! I been a member for 10 years n am happy with the Royal experience. Friendly people everywhere happy faces. Awesome pools

Review collected in partnership with this hotel

Helpful?
1 Thank 128Donna
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 128Donna, Thank you for taking time to post about our resort. We're honored to be part of your vacation memories for 10 years now. Here's a toast for another 10 years to come. We look forward to welcoming you during your next visit to Cancun. Warm Regards. More 

Danville, California
2 reviews
Reviewed 2 January 2016

I've been a member at this resort for over 10 years and absolutely love coming back. The Royal Sands has the best combination of luxury, beauty, and family-comfort on the strip! It's like coming home with every visit, yet exciting and exhilarating.

Review collected in partnership with this hotel

Helpful?
Thank JT_California
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear JT_California, Thank you for taking time to post about our resort. We're honored to be part of your vacation memories for 10 years. Here's for the following 10 years and more. We look forward to welcoming you again during your next visit to your home away from home. Warm Regards. More 

Houston
2 reviews
Reviewed 2 January 2016

Overall we had a good experience at the Royal Sands. The atmosphere was very family oriented with a nice swimming pool for toddlers. The suites are very spacious and have large terraces with an amazing view. There is full kitchen in the suites, which made our life easier with the two year old. (She didn't want to eat from the... More 

Review collected in partnership with this hotel

Helpful?
Thank of2016
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear of2016, Thank you for taking time to post about our resort. We're aware room switching is one of our biggest opportunity areas and we're always looking for ways to improve our service. I'm sharing your comments with the appropriate channels so that our service may improve. We're glad to learn you've enjoyed the facilities and that you took advantage... More 

Carson City, Nevada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 January 2016

Overall the place is great! Extremely well kept and clean. The staff were wonderful and friendly. Only two complaints really. One being they say the fridge is to be stocked daily and we did not receive that. Also, they need to have something to do in the evenings. The sports bar is boring and I'm sure they could turn that... More 

Review collected in partnership with this hotel

Helpful?
Thank boonbear
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear boonbear Thank you for taking time to post about our resort. We're sharing your comments with the appropriate channels so that our service may improve. We look forward to welcoming you again during your next visit to the Mexican Caribbean so we can get a 5 stars review instead of a 4 stars one. Warm Regards. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $343 - $668 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
357 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all looked good. We stayed on the 4th floor with a spectacular view of the pools and beach.”
 of 5 bubbles angelinac564, 1 Dec 2016 | Read review
“There isn't a bad room in the place. All of the rooms have a great view!”
 of 5 bubbles 102krissyh, 30 Nov 2016 | Read review
“We stayed on the 4th floor and the views were great.”
 of 5 bubbles donn115, 28 Nov 2016 | Read review
“We had a king suite and had 4 people. The pull down beds in the living room was very uncomfortable (like sleeping on the floor) but other than that everything was good.”
 of 5 bubbles 875mandyv, 28 Nov 2016 | Read review
“We have a family of five, and we werenao comfortable in the suite. We used both the A and B suite... full kitchen and living room..”
 of 5 bubbles 543martir, 28 Nov 2016 | Read review
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