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The Royal Sands Resort & Spa All Inclusive

Travellers' Choice award winner
#18 of 181 Hotels in Cancun
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
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3,568 Reviews from our TripAdvisor Community

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Showing 3,129: English reviews
Wasilla, Alaska
Reviewed 5 January 2016

great place, beautiful facility, on a great stretch of beach. Close to shopping and easily accessible. All of the restaurants in Cancun are a 65 cent bus ride away, and the food on the property is prety good and not overpriced

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Helpful?
1Thank chinghsuns2015
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear chinghsuns2015, Thank you for taking the time to post about our resort. We're sure that TripAdvisor's community will appreciate your advice. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Carlisle, Pennsylvania
Reviewed 5 January 2016

We are timeshare owners at the Sands and have been since it opened. Therefore we aren't required to buy the 'all-inclusive' service. We had a full villa this year and returning year after year we've come to know many of the staff, a surprising number of which have been with the company a long time. Our daughter took the PADI...

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Helpful?
1Thank Physhstyx
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Physhstyx, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Los Angeles, California
Reviewed 4 January 2016

I traveled in November and this was the 1st time here at this hotel. The hotel doesn't offer transportation to the airport unless you pay $120.00 whereas other hotels offer it for free. We got to the front desk, I had paid everything in advanced and they told me I had to pay $300 to get the room and then...

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Helpful?
1Thank Manny S
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time the to post about our resort. We always strive to communicate accurately with our customers and we're sorry to learn we did not achieve this goal with you. Some reservations include the transportation as a perk during certain promotions. But most of them do not. Thomas More Travel offers round transportation from the...

Highland Heights
Reviewed 4 January 2016

The Royal Sands is our home away from home. The staff is excellent, the resort immaculate, and the food is excellent. There were 15 of us staying at the resort and it was truly the best vacation I have experienced.

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Helpful?
1Thank 571nancyg
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 571nancyg, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Wentzville, Missouri
Reviewed 4 January 2016

We stayed at the Royal Sands. It is a very family resort with loads of activities for kids or adults. The food choices at the resort were great.....our family loved going to the buffet breakfast every morning. We were in walking distance of shopping and additional restaurants. The complex and our room was very clean and the beaches were well...

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Helpful?
Thank conniec569
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear conniec569: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Reviewed 4 January 2016 via mobile

First off we booked this trip on a travel site so we didn't know it was a time share property. Next, the concierge Karla did an amazing job helping us and fixing our problems. We traveled with a group we had two rooms. Our room stayed humid and the bathroom had a mild sewer odor. Our friends room had the...

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Helpful?
1Thank Naomi C
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Naomi, Thanks so much for taking the time to review your stay at The Royal Sands. We'll make sure to personally praise Karla for leaving such a nice impression in you. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay...

Champaign, Illinois
Reviewed 4 January 2016

My family (me, wife, 23 year old son and his girlfriend and 19 year old son) spent the week of December 26 to January 2 at Royal Sands. We have tried repeatedly to come up with something negative to say but have not identified anything other than maybe the sports bar could be a little more active/fun. This is our...

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Helpful?
1Thank Chuck S
Cristóbal G, Online Community Care coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Chuck S: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We'll make sure to personally praise Miguel and Pedro for leaving such a nice impression in you. We appreciate your feedback and...

Carrollton, Texas
Reviewed 4 January 2016

This resort is simply amazing! We stayed for a week at Christmas time with all of of our family, and I couldn't have asked for a better time. We did the Refine package, or all-inclusive, and it was the best way to go! Although this property is a time share property, there was never any pressure to attend a meeting,...

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Helpful?
Thank Laura H
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Laura H, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Monterrey, Mexico
Reviewed 3 January 2016

Great location, the rooms should get updated, the food has been improved a little but the waiters are under staffed at the pool/beach, restaurants and the cleaning staff should deep clean everyday, sometimes they just did the beds and a little cleaning. The spa and nanny prices are a little high too.

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Helpful?
1Thank Gloria R
Cristóbal G, Online community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Gloria R, Thank you for taking time to post about our resort. We're sharing your comments with the appropriate channels to make sure that our service may improve. We are continuously adjusting our prices to ensure those are in tune with the always changing and highly competitive market in Cancun. We appreciate your feedback and will take the appropriate...

Carninton
Reviewed 3 January 2016

The Royal Sands is a great place to vacation to. The only thing I wish we done was spend more time at the hotel. There is NO reason to ever leave. The hotel staff the rooms the food it was all better then we ever thought it would be.

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Helpful?
Thank tommyv2016
Cristóbal G, Online Community Care coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear tommyv2016, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $347 - $767 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
362 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is not a bad room in the house in my opinion”
 of 5 bubbles kerril4, 7 Dec 2016 | Read review
“Make sure to get a suite, it is the best experience.”
 of 5 bubbles auntliv, 5 Dec 2016 | Read review
“The villa are the best but I guess if you do the all inclusive the lock off will be fine ”
 of 5 bubbles sindybw, 5 Dec 2016 | Read review
“Not a bad room - all have excellent views!”
 of 5 bubbles M5361MBpamm, 2 Dec 2016 | Read review
“They all looked good. We stayed on the 4th floor with a spectacular view of the pools and beach.”
 of 5 bubbles angelinac564, 1 Dec 2016 | Read review
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