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The Royal Sands Resort & Spa All Inclusive

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#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,746 Reviews from our TripAdvisor Community

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Showing 3,290: English reviews
Bayport, MN
Reviewed 2 March 2016 via mobile

Great place, amazing pool and beach. My husband and I stayed from a Friday to a Sunday. We would love to bring our kids back. Only complaint is that we had to change rooms on Saturday because of a timeshare owner coming into our first room. Kind of a hassle for such a short vacation. We didn't know that until...

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Helpful?
1Thank jbstillwater
Cristóbal G, Online Community Care coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. Our Inventory department works closely with the guest services one to avoid the room switching on Saturday. This is particularly difficult when occupation is high. We try to communicate this timely with our customers by publishing about this policy on all of our websites and our business partners'...

Dieppe, Canada
Reviewed 1 March 2016 via mobile

This is a great family resort, very spacious, clean and great friendly staff. The food is great, has a grocery store on site also. The biggest downer is the towels on every chair at 7am. There's nothing I hate more than to run down at 6am to save a pool chair. This resort is the worst (by far) that I've...

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Helpful?
2Thank julesleb
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear julesleb, Thanks so much for taking the time to give us a review of you stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate you letting us know...

Picton, Canada
Reviewed 1 March 2016 via mobile

This was my fourth visit. The hotel is only all- inclusive but includes restaurants at sister sites. The food was great. Service is incredibly good. Shout out to Miguel and Alessandro in la veranda and Eduardo in the lobby bar/ pool bar. Switching rooms if you bridge Saturday isn't clear so a difficulty and a loss of time. The spa...

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Helpful?
1Thank saritaverma
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear saritaverma, Thank you for taking time to post about our resort. It seems that the fourth time is even more of a charm for you, and we thank you for your continued loyalty. We'll make sure to personally praise Miguel, Alessandro and Eduardo for leaving such a nice impression in you. You can't give us any higher honor than...

Minneapolis, Minnesota
Reviewed 1 March 2016

Have stayed here many times. Not liking the all-inclusive; service seems to have slipped a little since they instituted it. Advise renting your unit thru a private owner, and then dining offsite as you want. We do the breakfast buffet everyday though, and it's great. Evening buffets are just average. Staff is consistently friendly and well-trained. On-site store is reasonably...

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Helpful?
1Thank David S
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear David S, Thank you for taking time to post about our resort. We're honored to learn you've been visiting us several times. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

West Union, South Carolina
Reviewed 29 February 2016

Great resort to stay at, very family friendly with plenty of activities for both adults and children. Food is good at the restaurants and the staff is exceptional. Resort is located right on the beach with pool looking out at the ocean, beautiful.

Review collected in partnership with this hotel
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Thank bplac1
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

bplac1 Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Newington
Reviewed 29 February 2016

Staff is excellent. Hotel is clean and immaculate. Lots of activities for the family. We have been vacationing at the Royal Sands for 13 years and the quality has remained and it is as beautiful today as the day it opened. Other resorts we have stayed at seem to degrade over time and this is not the case at the...

Review collected in partnership with this hotel
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Helpful?
Thank 363jeffreyp
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 363jeffreyp Thanks so much for writing a review about your stay. It seems that each time is even more of a charm for you, and we thank you for these first 13 years with us. You can't give us any higher honor than a return visit, and we look forward to seeing you again soon. Best Regards.

Oak Creek
Reviewed 28 February 2016

Great place to stay because the rooms are big and the facility is very well kept. They have two separate pools and several swim up pool bars. The beach at the ocean is very well groomed. This is not a "spring break" hotel; it is more family oriented.

Review collected in partnership with this hotel
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1Thank 624fredh
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 624fredh, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Sandusky,
Reviewed 27 February 2016

The Royal Sands Resort & Spa is truly a great place to stay while in Cancun. The entire staff is one of the best I have have ever encountered. Impressive service! The hotel is immaculate as far as cleanliness. The grounds are perfectly kept. It's not the "party" All-Inclusive some are looking for but if you are looking for a...

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Helpful?
Thank pamr772
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed some traditional Mexican Warm Service and you've enjoyed the food and other Royal Resorts' properties during your visit. We're certain that Tripadvisor's community will appreciate your comments as much as we do. We look forward to welcoming you again during your next...

Portland, Maine
Reviewed 27 February 2016 via mobile

As a first time visitor, I was very impressed by the beauty and cleanliness of the Royal Sands Resort. The care taken by the staff to make sure everything was sparkling clean was impressive, from our room to the pool. The food was great, especially at the Hacienda Sisal. I also enjoyed painting a ceramic piece by the pool and...

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Helpful?
Thank loretta2518
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear loretta2518, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed some traditional Mexican Warm Service and you've enjoyed the food at Hacienda Sisal during your visit. We're certain that Tripadvisor's community will appreciate your comments as much as we do. We look forward to welcoming you again during your next visit to...

Farmington Hills, Michigan, United States
Reviewed 27 February 2016 via mobile

The royal sands is truly one of the best resorts in Cancun. The layout is spectacular!. You can walk from the pool to the beach in a matter of minutes. All the rooms look out to the pool area and/or the beach and everything within the hotel is a stone's throw away. You are not dealing with some huge lobby...

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Helpful?
2Thank Mary P
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Mary, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent visit to the Royal Sands and that you took advantage of the Resort's layout and some well-earned relaxing time at the beach. We look forward to welcoming you back during your next visit to Cancun. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $330 - $691 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view of the pool on the end close to the ocean, on the south side. Less direct sun out most of the day and the view is spectacular.”
 of 5 bubbles 330skipb, 22 Feb 2017 | Read review
“All villas have a great view.”
 of 5 bubbles 95calvine, 20 Feb 2017 | Read review
“Excellent location in cancun”
 of 5 bubbles deep869, 19 Feb 2017 | Read review
“All rooms have a great view!! The high floors have better ocean views, lower floors have better views of the pool areas.”
 of 5 bubbles jeffrichmond7, 19 Feb 2017 | Read review
“We are owners of a first floor walk out and we belive these room are the best in the resort as one has outdoor access which the kids can play on, immediate beach access and larger verandas”
 of 5 bubbles remery1513, 13 Feb 2017 | Read review
5 of 5