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The Royal Sands Resort & Spa All Inclusive

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#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,824 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,363: English reviews
Fayetteville, Arkansas
Reviewed 15 March 2016

This is our 7th year to come back. We enjoy the Royal Sands and all is has to offer. With the peso exchange rate being at 18:1 this year we found a lot of value added in. We will be back next year. Thanks for everything

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Helpful?
1Thank Hudson C
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Hudson C, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Hillsdale, NJ
Reviewed 15 March 2016

A group of 5 woman ventured to Cancun to celebrate my nieces 40th birthday. We decided to go all-inclusive in Cancun to make our life easier. Well we were right! We stayed at he Royal Sands Resort. The facility is beautiful with two pool areas and a great beach with umbrellas and wait staff. The beach has a lifeguard and...

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Helpful?
2Thank kckillian
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear kckillian, Thank you for taking time to post about our resort. We are honored that you chose to stay with us for your niece's birthday. We're glad to learn you took advantage of the off-site restaurants included in your REFINE All Inclusive Package. We know the TripAdvisor community will appreciate your comments as much as we do. We look...

Ann Arbor, Michigan
Reviewed 15 March 2016

Although generally very good to excellent, restaurants good but don't hit a home run. Menus are less interesting than a few years ago. Wine lists as has been the case for years are limited and poorly stocked.

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1Thank James C
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear James, Thank you for taking time to post about our resort. We're sharing your comments with the appropriate channels so that our service may improve. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Bel Air, Maryland
Reviewed 15 March 2016

Spent 3 weeks at the Sands. Enjoyed every minute as always!! Bartenders and waiters are excellent. Most of my time was with Giovanni,Both Miguel's ,Jesus, Manuel, Jose, Antonio, Angel, and a concert given by Julio. Very special guys. I know I probably forgot others. All would do anything to make every guest comfortable and have fantastic time.

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Helpful?
Thank Mary T
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Mary T, We appreciate you taking the time to post a review about your recent stay with us. Thank you for your kind comments about our staff. We couldn't be happier to hear our guests enjoyed their stay with us. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Reviewed 15 March 2016 via mobile

As one of the hard working UK doctors I wanted some great holiday for me and my partner for a high price we paid.Unfortunately, the staff told us we are less important than timeshare owners and I feel a second class guest despite of paying $8000 USD= £5000). Some old Timeshare owner aggressively attacked my partner and the staff has...

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Helpful?
4Thank Beata D
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thanks so much for taking the time to review your stay at The Royal Sands. We're glad to learn you've enjoyed the food at our resort. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this...

Hector, Minnesota
Reviewed 15 March 2016

The Royal Sands Resort is a beautiful place to stay. The grounds, lobby, entrances, public areas, beach, pools, restaurant, are maintained to perfection. Everything is spotless 24 hours a day. The beach is groomed everyday before guests are outside and it is great for swimming and walking. There are a variety of places to eat at the resort and down...

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Helpful?
Thank melanie r
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Melanie R, It’s great to hear from you and thank you so much for your review. It is wonderful to hear our service fulfilled your expectations and we couldn't be happier to hear our guests enjoyed their stay with us. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Saint Louis
Reviewed 15 March 2016

excellent resort, excellent food and food pricing. Bad bar drinks repeatedly this trip. Unsure why as I've never had this issue in 20 yrs. Rediculous pricing for a hair wash and style at the spa. literally twice what they charge for a haircut. They explained it was under "new management"

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Thank normane345
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear normane345, We appreciate you taking the time to write a review about your recent stay with us. We are glad to learn you like our resort and our dining options. We understand your comments regarding our beverage options and the prices at the Spa, and will pass them on to our management. We are constantly working to improve the...

Mcdonough
Reviewed 14 March 2016

Enjoyed the resort but food needs to be tested and cooked better got very ill at the resort will fax medical information and talked to the resort and they said they would contact the insurance company about some money back on our credit or some kind of credit!!!! Thanks

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Helpful?
4Thank Linda R
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thanks so much for taking the time to review your stay at The Royal Sands. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. Our resort has been awarded with Distintivo H for he...

Ann Arbor
Reviewed 14 March 2016

As usual, the facility was immaculate, the decor first rate and the service excellent and friendly. The beach is fantastic and the Caribbean gorgeous. What more could you want? We come back every year and are never disappointed.

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Helpful?
Thank dj61gordon
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear dj61gordon, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. We're glad to read you like our well-kept facilities, the beach, and the service provided by our staff. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon!...

Frisco
Reviewed 14 March 2016

This is the best bang for the buck you can get at any hotel on the Cancun strip. We have stayed at the Westin Lagunamar in the past and at the cost of what Westin charges just for the rooms, this time we stayed at the Royal Sands and it included the All Inclusive Option. Rooms were huge - 1...

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1Thank swapnils6
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear swapnils6, Thanks so much for writing a review about your stay. We are honored that you chose to stay with us for your recent getaway. We always appreciate hearing from our guests regarding their stays and any feedback that they may have. We understand your comments about the change of rooms and we are passing them on to our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $322 - $694 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This resort is absolutely beautiful! The villas are spacious and offer amazing views of the resort and ocean.”
 of 5 bubbles garyg495, 22 Mar 2017 | Read review
“There isn't a bad room in this resort. It was built so that the hallways face the street and the lagoon while the rooms face the ocean.”
 of 5 bubbles thomaswQ1132EQ, 20 Mar 2017 | Read review
“Phase 2 is the quieter of the 2 phases. Ocean front villas are also quiet.”
 of 5 bubbles PennyB784, 17 Mar 2017 | Read review
“All rooms have nice view, Phase 2 is quieter.”
 of 5 bubbles AdventureMOM, 16 Mar 2017 | Read review
“Rooms are getting a little old but still very comfortable. Not enough plug points. ”
 of 5 bubbles dsn2282, 16 Mar 2017 | Read review
5 of 5