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Hotel Casa Turquesa

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#62 of 183 Hotels in Cancun
Certificate of Excellence
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526 Reviews from our TripAdvisor Community

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Showing 420: English reviews
San Antonio, Texas
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 August 2015

It has taken awhile to write this because I wanted to be fair and let a couple of weeks pass by before airing my comments. We won a room at this hotel through Priceline, who has a partnership with a company in Mexico called Agoda. When we arrived at the hotel the manager immediately informed us that the rooms they... More 

Helpful?
3 Thank SeeMeFly
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

We offered you the upgrade from the room category booked of Partial Ocean View to Ocean View, the All Inclusive Package and WiFi at the best price to enable you to enjoy your vacation. According to you, during your stay you were called by your Company to go to Playa del Carmen and help a hotel with a water problem.... More 

Collinsville, Illinois
Level Contributor
123 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 August 2015

I booked this room last minute as we decided to stay in Cancun late in the evening. I booked a decent room, but was upgraded to the suite, and nicest room available. The view in the highest suite was unbeatable. There was a hot tub on the balcony, which was beyond romantic. We ate dinner at the restaurant located near... More 

Review collected in partnership with this hotel

Helpful?
3 Thank Soheron
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

Thank you for your great review and we really value your comments. We hope that you will come back and visit us again soon and if we can help you plan your next trip, please do not hesitate to contact us. More 

Modesto, California
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 August 2015

We were in room 304 which had a direct ocean view. I booked on Trivago and upgraded for cheap at the hotel. Moose is THE BEST!! He will take care of you. Late check-out? No problem; ride to the airport? No problem; Help with dining? No problem. There WAS never a problem getting prime pool or ocean space. We didn't... More 

Helpful?
3 Thank somlvr
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

Thank you for taking the time to share your experience at Casa Turquesa and we appreciate your comments. We are glad that you enjoyed the personalized service that we provide and we hope that you will return in the future. Please contact us if we can help you plan your next visit. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2015 via mobile

Away from the noise of the tourist trap that Cancun has become, there is this amazing hotel. The staff was incredibly helpful and friendly. When Mustafa heard we were returning from our honeymoon he upgraded us to the presidential suite and it was such a treat. Mauricio out by the pool was so friendly and accommodating. They made the time... More 

Helpful?
Thank Seth R
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

Thank you for taking the time to post your great review of Casa Turquesa and we very much appreciate you comments and that you recommend the hotel. We hope to see you again soon and please do not hesitate to contact us if we can help you plan your next visit. More 

Boston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2015

Casa Turquesa is a gem hidden between massive resorts. We wanted to go to Cancun and be near the nightlife, but not stay at a hotel that was overrun by Spring Breakers (it was March) and Casa Turquesa was the perfect fit. The hotel is small and its size is one of its best features. The staff takes it time... More 

Helpful?
1 Thank shiva3000
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

Thank you for your great review and we appreciate your comments and that you enjoyed the personalized service that we provide. We hope that you will return again in the future and if we can help you plan your next visit, please do not hesitate to contact us. More 

Montreal, Canada
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 August 2015

I have been wanting to write this review for a couple of months (travelled beginning of June). My husband and I had a great time. Beautiful room with direct view of gorgeous beach. Picked this hotel because of the size and it was the right choice. The staff and service at the hotel made all the difference. We were thinking... More 

Helpful?
1 Thank mcdup2012
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

Thank you for taking the time to post your review and we value your comments and that you had a great time with us. We are sorry that you did not return in July but hope that you will return another time – if we can help you plan your next trip, please do not hesitate to contact us. More 

Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2015

Just returned from 5 wonderful days in Cancun. Casa Turquesa was perfect in every way. We were looking for a smaller and more intimate hotel and had no desire to stay in one of the huge resorts. We were not disappointed in the least. The rooms, pool and beach were all fantastic. What stood out to us the most though... More 

Helpful?
2 Thank juleswest1964
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

Thank you for your great review and we appreciate you taking the time to share your feedback. We are delighted that you enjoyed our personalized service, something that sets us apart from the competitors. We hope that you will return again in the future and if we can help you plan your next visit, please feel free to contact us. More 

Long Beach, Mississippi
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 July 2015

Returning from a trip to Tulum Mexico, we booked the casa for one night only and fell in love. 27 rooms, lovely pool, pool bar and interesting decor, the rooms were huge and marble floored. A great way to see an intimate view of Cancun.

Helpful?
1 Thank egjones
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

Thank you for sharing your experience at Casa Turquesa and we are delighted to read your comments. We hope that you will return in the future and if we can help you plan your next visit, please feel free to contact us. More 

Dallas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 July 2015

This is a very calm and relaxing hotel among the busy Cancun strip. What makes this hotel stand out to me was the staff! When my husband and I were checking in, the manager (I think he was the manager...) asked us, "What do you want to do or see while in Mexico?" We mentioned we wanted to see turtles... More 

Helpful?
2 Thank EPayDallas
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

Thank you for taking the to time to post your comments and share your experience at Casa Turquesa. We are delighted that you enjoyed the personalized service that we offer, something that sets us apart and that you were lucky enough to participate in our turtle protection program, something we are proud to be a part of. We hope that... More 

Los Angeles, California
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 July 2015

We chose Casa Turquesa because of its modest size, and were greatly impressed by just how beautiful the hotel is. Vibrant art on the walls, sculptures, a whimsical aesthetic sense abound, plus spacious, beautifully appointed rooms. The staff was always available and helpful. (My only complaint: no coffee maker in the room!) The hotel also has a beautiful pool right... More 

Helpful?
1 Thank Katgalmusic
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review

Thank you for your great review and we are glad that you had a wonderful stay with us and got to experience the turtle program that we participate in, for the protection of the species. We hope that you will return in the future and please feel free to contact us if we can help you plan your next trip. More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery. ... more   less 

Additional Information about Hotel Casa Turquesa

Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $315 - $1,723 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Casa Turquesa 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum
Hotel Style:
#37 Luxury Hotel in Cancun
#41 Family Hotel in Cancun
#43 Romantic Hotel in Cancun
#43 Spa Hotel in Cancun
#52 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Turquesa staff and other travellers.
20 questions
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Questions? Get answers from Hotel Casa Turquesa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“#307 Is Ocean and pool view”
 of 5 bubbles nycgirl272, 16 Aug 2016 | Read review
“Our room was on the second floor and the ocean view was amazing.”
 of 5 bubbles newbgray, 7 Jun 2016 | Read review
“This is an unusual hotel. It is a unique place where u can ask for and get the experience you want. Ask for hottub on balcony.”
 of 5 bubbles muddywatersUSA, 29 Apr 2016 | Read review
“Upper floors are best”
 of 5 bubbles edwinf467, 16 Apr 2016 | Read review
“The garden suites don't have a sea view, but are really convenient for the pool.”
 of 5 bubbles DenisR373, 27 Feb 2016 | Read review
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