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NYX Hotel Cancun

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1,826 Reviews from our TripAdvisor Community

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Showing 705: English reviews
Dallas, Texas
Reviewed 16 February 2015

We chose this hotel on internet based on price but we were nervous because of previous complaints. We found the hotel to be very nice--but we did upgrade to an oceanfront room with balcony. Since the weather was rainy and cool, it was a good decision. There was no elevator in our area so we had to climb a lot...

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Helpful?
5Thank PeggyS48
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Peggy Thank you for taking the time and sharing your experience we are grateful for your comment. We definitely have one of the best beaches in Cancun. We appreciate all your comments mentioned and We are also thankful for the areas of improvement that you've pointed. Will be a pleasure to have you again! Sincerely! The Management Team

Reviewed 16 February 2015

Visited this resort feb7-14 was ok beach was nice no swim up bar drinks were below average they showed name brands but all were extra money.buffet was very small little selection but did the trick we ate off the resort a lot ..for the money it's ok going for sun and sand and that's what we got ,I'll stick to...

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Helpful?
2Thank Rick W
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Rick W Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We hope that next time you come you think of us as your option for hosting you again. It would be a pleasure! Cordially The Management Team

Reviewed 12 February 2015

I for one can't understand how the hotel didn't supply washcloths. Stayed from 2/6 thru 2/10/15. Was shocked to know the hotel didn't have elevators. At least not where our room was located. Took a whole day before they came and changed the battery in our safe. Found two towels no washcloths or hand towels. Recieved hand towels the second...

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Helpful?
3Thank Kevin S
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Kevin S, We are very concerned by what sounds like a disappointing visit at our hotel. Your comments are highly appreciated since they help us to improve our areas of opportunity. Our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet their needs and fulfill your expectations. With kind...

Reviewed 10 February 2015

No wash cloths! Lol I don't understand. Same thing happened to us in Aruba. Is it an American thing to utilize a smaller cloth in shower? Overall not a bad spot just don't get the standard queen room. Way too small and no balcony in standard room. Good customer service :)

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Helpful?
1Thank Tiffany F
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Tiffany F. Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We will veify the details mentioned, in order to meet their needs and fulfill your expectations. We hope that next time you come you think of us as your option for hosting you again....

Reviewed 9 February 2015

The hotel was awesome! We got to play volleyball everyday with Evian turanzas the activities instructor. Nothing to complain about food and service was good. Can't wait to go back next year and do it again!!

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Helpful?
1Thank Top3424
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Top We are very excited to hear that you have had a great time with us, we really appreciate and we thank you for sharing your experience is a pleasure to have your comments. We will tell Evian about your comments. Will be a pleasure to have you again! Sincerely! The Management Team

Viby J, Denmark
Reviewed 8 February 2015

Had all inclusive for 10 days. Breakfast was good, with a wide selection. Service was excellent in restaurant, bar and reception All needs were fulfilled. Lunch a la carte in the beach-view restaurant, good. Dinner only buffet in the beach-view restaurant, on request a limited a la carte menu was available, good. There was in between language problems with the...

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Helpful?
2Thank Lso-dk
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Lso-dk Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We are very proud to heard about it! We strive to provide a pleasant service and we work hard for it. Thank you for your recognitions. Is a accomplishment to have a helpful Staff. We...

Larvik, Norway
Reviewed 4 February 2015

The main building are undergoing construction work making it impossible to use your room at day-time unless you find the hammering sound of jackhammers to be "the sound of music". This is all the lagoon view room types. Other room types facing sea does not have this problem. In general you get a lot for your money, clean and spacious...

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Helpful?
5Thank ekzjr
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Ekzjr Thank you for taking the time and sharing your experience we are grateful for your comment, your comments are highly appreciated since they help us to improve our areas of opportunity. We're sorry for the constructions work. Be sure that we've taken note of all your comments mentioned and we will be taking close attention to prevent this...

Helsinki, Finland
Reviewed 30 January 2015 via mobile

Compared to all the huge hotels in the zone NYX is much smaller and therefor a lot nicer, in our opinion. The staff was nice and even the basic (cheapest) room was very big, modern and clean. The only downside was lacking of a balcony or a proper window. The beach in front of NYX is really beautiful, allthough it...

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Helpful?
3Thank Netta_Koo
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Thank you so much for the interest shown in NYX Hotel Cancún. We truly appreciate the time you have taken to share your experience during your stay. We are also thankful for the areas of improvement that you've pointed, be sure that we will verify the details mentioned, in order to meet their needs and fulfill your expectations. We...

Reviewed 29 January 2015

The hotel was a blast! We got to play volleyball everyday with Evian turanzas the activities instructor! There was so much for you to do! The food and drinks were great! Overall it was fun and I can't wait to go back!

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Helpful?
Thank Melissaannxx17
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Melissaan Awesome to hear how fun you had it! We feel proud for this We will tell Evian your comments. Thank your for taking the time and Share your Experience in NYX Hotel Cancun We hope that next time you come you think of us as your option for hosting you again. It would be a pleasure! Cordially The...

Greater Manchester, United Kingdom
Reviewed 29 January 2015

Review collected in partnership with Low Cost Holidays
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Thank Peter B
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $127 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#39 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
291 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 8, our favorite, is closest to the construction. Inside the building we had no issues with construction noise, we rise early.”
 of 5 bubbles rickmV5403OD, 23 Mar 2017 | Read review
“ask for ocean view rooms (the older ones are more than double the size of the renovated ones)”
 of 5 bubbles CraigL907, 21 Mar 2017 | Read review
“Lagoon side has more noise and traffic but has a good view. If you want a quieter room, you may want to upgrade to an ocean-view unit.”
 of 5 bubbles J1151SDdanielb, 21 Mar 2017 | Read review
“Request upper floors facing the ocean if you do not mind climbing stairs. All rooms have balconies with ocean view.”
 of 5 bubbles christiand124, 19 Mar 2017 | Read review
“not room with laguna view on groundfloor,this room are befor entrance to hotel”
 of 5 bubbles 63Luk_63, 18 Mar 2017 | Read review
5 of 5