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Adhara Hacienda Cancun

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Adhara Hacienda Cancun
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549 Reviews from our TripAdvisor Community

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Showing 276: English reviews
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Reviewed yesterday NEWvia mobile

My boyfriend and me stayed at the hotel for 6 nights. The breakfast was great: fresh fruit, juices, eggs, bacon, mexican food, cereal, pastries... You can order also omelette, tacos, pancakes, waffles, at no extra cost. The room was clean and the bed was King size. The pillows were a little hard but they had an extra soft one at...

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Helpful?
Thank Lara V
Reviewed 3 days ago NEW

I recently stayed here with a friend, we initially had it booked for 5 days but were so happy with its position and staff we stayed for another week. The hotel is situated just a little journey away from hotel zonera which has all the best beaches and nightlife. They have taxi's waiting outside and the staff help you speak...

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Helpful?
Thank Kristian M
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Dear Kristian Thank you for taking the time to share your review at Trip Advisor, is great to know that our facilities and services were up to your expectations and that you took advantage of our priviliged location and took the time to enjoy some of the excursions that offer this wonderful city. It will be a pleasure to wlecome...

Reviewed 5 days ago NEWvia mobile

What a delightful stay. We loved everything about our stay. First class hotel. They have free shuttles to a beach. Breakfast prices seemed high until we had buffet. So good. We will stay there again. Clean,lovely pool, lovely lobby. Wouldn't stay anywhere else

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2Thank David B
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Dear David B We are very happy to read that you enjoyed our facilities, and service we will be really happy to welcome you back on your next trip to Cancun City. Warm Regards Hector Guerrero

Salt Lake City, Utah
Reviewed 1 week ago

The room was always very clean, the restaurant breakfast and dinner was great, fresh food , and nice pastry! Very fun and family oriented hotel. I will stay again there no doubt. I was there in Cancun in the most busy time of the year. And they were still so nice and happy. THANKS!

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1Thank lanenazr
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

We want to thank you for taking the time to share your comments at Trip Advisor and for give us the opportunity to know about your stay with us. It is a pleasure for us to know that you truly enjoyed your vacation at Adhara Hacienda Cancun, enjoying our facilities, the breakfast and dinner. We will be really happy to...

Indianapolis, Indiana
Reviewed 3 weeks ago

The room was always very clean. Andi took care of us everyday. She is so sweet and helpful. Mauro has been with the hotel for many years. Recognized us when we walked in even though it's been about 6 years since we had been there. He helped us with anything we needed. ALL of the employees that we had contact...

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Helpful?
1Thank flybye60
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you for the opportunity of being your hosts one more time at Cancun City. All our staff will be truly happy to know that you enjoyed our facilities, cleanliness and service. It will be great to welcome you back on your next visit to Cancun. Sincerely Hector Guerrero

London, England, United Kingdom
Reviewed 3 weeks ago

We only spent two nights at the end of our holiday and we liked overall the hotel as it's a nice Hacienda with modern features and very clean. Also it has a nice swimming pool. We just didn't like the staff which was not very helpful and actually quite rude. One of their concierges tried to scam me with a...

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Helpful?
Thank JacoGG
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Dear JacoGG Thank you very much for sharing with Us your experience at Adhara Hacienda Cancun. I want to offer you my apologizes for the missinformation regarding the taxi fare, I will look personally to prevent this situations from happening again. I allready share you kind comments with all our team, regarding the cleanliness of our facilities and swimming pool....

Piacenza, Italy
Reviewed 23 March 2017 via mobile

We stayed here 3 nights in March and rate was really good compared to the rest of Cancun, the building is new and well maintained. There is a beautiful pool in the middle with a snack bar, nice breakfast in the morning and free shuttle to the beach, perfect location, away from the zone with all the clubs, we loved...

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Helpful?
Thank Giuli1989
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you very much for taking the time to share your review at Trip Advisor, it is great to know that you truly enjoyed our location and services, Maura and Laura will be really happy to know that you truly appreciated their service. We will be really happy to welcome you back in the near future. Sincerely Hector Guerrero

Surrey, Canada
Reviewed 16 March 2017 via mobile

We came to cancun to get some dental work done and picked it's hotel based on the reviews. We were very happy , great location. Excellent service and great value. All the staff were very helpful. I would definately recommend this place as a great alternative to the zona hotelera.

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Thank Ron S
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you very much for sharing your experience at Adhara Hacienda Cancun, our main goal is that our guests enjoy their stay and pamper them while they are vacationing with us. We are really happy to know thta we reach our goal with you. It will be a pleasure to welcome you back in the near future Warm Regards Hector...

Schaumburg, Illinois
Reviewed 16 March 2017

My wife and I spent 7 nights and 8 days at this hotel in a what we call paradise. Our entire stay was great from the time we pulled up to the time we checked out. Being in the hospitality industry I believe I know a thing or two about service. I also know that service in Mexico I believe...

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Helpful?
Thank restmanager1
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you very much for posting your review at Trip Advisor the comments of our guests are truly valuable for us, I am sure that Jose and Alberto will be really happy your kind words regarding their service and attentions. It will be great to welcome you back on your next stay at Cancun. Sincerely Hector Guerrero

skp
Reviewed 12 March 2017

After a Generations Hotel nightmare (timeshare where the room is only $524.00 for a week but the required all-inclusive meals are $5500.00--wow, that is crazy!!!! CRAZY.), we hastily booked in here instead. Thank God Generations screwed up our reservation and we landed here! The manager was great, very helpful! In fact the whole staff was very friendly and accommodating. The...

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Helpful?
Thank skpkwb
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you for the opportunity to host you during your recent visit to Cancun, it is a pleasure to read that in general you enjoyed your stay with us. Our whole staff will be really happy to know that we reach our goal with you, that is to pamper all our guests. We will look on the issues you experienced...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Adhara Hacienda Cancun

Address: Avenida Nader 1 S.M 2 | Quintana Roo, Cancun 77500, Mexico (Formerly Radisson Hotel Hacienda Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $28 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Adhara Hacienda Cancun 3*
Number of rooms: 173
Reservation Options:
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Also Known As:
Radisson Cancun
Cancun Radisson Hacienda
Hotel Style:
#17 Best Value Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Adhara Hacienda Cancun staff and other travellers.
16 questions
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california
5 months ago

See all questions (16)

Questions? Get answers from Adhara Hacienda Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with kitchenette. I forgot. They have rooms overlooking the pool, or overlooking the street.”
flybye60, 3 Apr 2017 | Read review
“Great location between beaches and Cancun downtown.”
JacoGG, 31 Mar 2017 | Read review
“Rooms on opposite side of front door offer a quieter stay. Not that anywhere else was noisy. Just my opinion.”
restmanager1, 16 Mar 2017 | Read review
“They only have good rooms.”
441lenem, 15 Feb 2017 | Read review
“The hotel architecture prevents there being any 'bad rooms' or 'bad view'. Pick the price that fits your budget.”
  • view from the room balconies (fourth floor)
  • Large genuine marble writing desk and nice bright high intensity lighting.
  • Modern large room, this is twin bed- great mattress, fresh soft sheets, memory foam pillows
  • Sparkling bathroom, great hot water and pressure, plenty of soft towels and bathrobe
guest774, 5 Feb 2017 | Read review
5 of 5