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Grand Park Royal Cancun Caribe

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#40 of 181 Hotels in Cancun
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Grand Park Royal Cancun Caribe
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6,021 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cancun Caribe
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Showing 3,772: English reviews
Chicago, Illinois
Reviewed 5 days ago NEW

We stayed at the Grand Park Royal at the beginning of February to get away for my husbands 50th Birthday. I honestly cannot say enough positive things about this resort!! After reading some of the reviews, we decided to ask for an upgrade to the Royal Tower which is directly on the beach, nothing in front of you except the...

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Helpful?
4Thank Kristine B
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Kristine B Thank you for sharing with us the wonderful experience you had at Grand Park Royal Cancun Caribe. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. I am sure all the staff will be very happy to read your comments, it is...

Flint, Michigan
Reviewed 6 days ago NEW

The Staff was very fast and friendly, the housekeeping was excellent, the pools were top notch,loved our room with a great view of the beach and the ocean, We also booked a couple excursion through the hotel and we had excellent transportation.

Review collected in partnership with this hotel
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2Thank Y5710IGpaulc
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Y5710IGpaulc We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. We will be glad to welcome you back and go beyond your expectations. Sincerely...

Iowa
Reviewed 6 days ago NEW

We spent Jan 29th-Feb 5th at this unexpected gem in Cancun. I must say, it was my first trip out of the country, and I was traveling with my husband who has not been to Cancun before and a couple of great friends who have found Cancun to be a home away from home for them. This resort was smaller...

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2Thank Hawkeyetravelers
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Hawkeyetravelers Thank you very much for your review. I am very glad to read that you were satisfied by the service we provided and that you enjoyed your time here at the Grand Park royal Cancun Caribe. We hope to see you again soon! Sincerely Carlos Da Silva General Manager

Coventry, United Kingdom
Reviewed 1 week ago NEWvia mobile

We were here for a week in Feb 2017. Staff is very friendly and helpful. Beach is beautiful and location is quite central. You can walk to club area like coco bongo. Only downside was the water in pools area , it was quite cold. Overall very nice hotel .

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Helpful?
2Thank lavaneesh
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear lavaneesh Thank you very much for choosing to stay with us and for taking time out of your day to share your experience on this site. I am glad you were pleased with the service we provided and that you enjoyed your stay. If you ever decided to come back we would be more than happy to welcome you...

Reviewed 1 week ago via mobile

Just checked-in to #6111. Paid $200 extra to be upgraded to a beachfront villa. I thought this is going to be an upgrade, but sadly it isn't. Although room view is nice, there are ants in the bathroom, bulb isn't working, to isn't working, the iPod docking station isn't working, and the exclusive internet access code I was given isn't...

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2Thank Piyush D
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Piyush D We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. We are really sorry we could not prevent this kind of inconveniences during your stay. We are currently implementing action plans to revert this situation. Hopefully we will have the opportunity of welcoming you again and going beyond your expectations...

Reviewed 1 week ago

When we arrived, Reyna at the front desk checked us in. She relayed that our room was not ready, but for a small fee, we could upgrade to the Royal Tower (suites) with butler service. She was very friendly and not pushy. We stayed in the Royal Tower with butler service and reserved cabana service. Indira was our butler for...

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Helpful?
3Thank Erin A
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Erin A Thank you very much for taking time out of your day to share your experience on this site. I am pleased to learn that we were able to make your vacation enjoyable and I would like to invite you to stay with us again, we would be more than happy to be your hosts on your next...

Sacramento, California
Reviewed 1 week ago

Resort and experience was wonderful other than a few minor things. Particular staff in burger/taco stand was very rude he was a waiter. Did not bring our order even after 4 calls to get his attention. Also, as we were active with activities, we did not get to book any restaurants so that was sad. Also, the spa closes very...

Review collected in partnership with this hotel
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1Thank aamerrashidk
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear aamerrashidk I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the best possible service. On that note I am glad to learn that you...

Komoka, Canada
Reviewed 1 week ago

i went this resort jan 31 to feb 7 i love it there food was good. the staff was great the casis bar was nice and our best bartender was higineo his nick name mosquito. the best service. the only thing i did not like was not enough tree unbrella on the the beach but the beach was great thou.

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3Thank gwen c
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear gwen c Thank you for your review, I am happy you enjoyed your stay with us so much. We look forward to seeing you again. Sincerely Carlos Da Silva General Manager

Lansing, Michigan
Reviewed 1 week ago

We booked ocean view room, but given first floor room with palm trees blocking our view. Next day moved to 5th floor with beautiful view. Membership sales pitch lasted over 2 1/2 hours, high pressure.

Review collected in partnership with this hotel
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2Thank 639ramzib
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear 639ramzib Thank you for sharing your experience on this site. I am glad to learn that you had such a good time with us. We would love to welcome you once more on your next visit to Cancun Sincerely Carlos Da Silva General Manager

Trussville
Reviewed 1 week ago

Treat your customers with fairness please! If you do this they will return and recommend you to others. But, if you refuse to be fair with your customers, they will never return and urge others to stay away.

Review collected in partnership with this hotel
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4Thank Syrinthia D V
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Syrinthia D V It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service, it disappoints us to know that we were unable to meet your expectations, for which we apology. We are working on this issues for these inconveniences not to take place again,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The most exclusive Cancun All-Inclusive experience is waiting for you! Sunny days, white-sand beaches and spectacular views of the turquoise Caribbean Sea are just a little of the many things you'll enjoy by staying at Grand Park Royal Cancun Caribe. Boasting beachfront location, right in the heart of the Hotel Zone, our All-Inclusive family resort in Cancun promises an unforgettable stay in the most popular and exciting destination of the mexican Caribbean. ... more   less 

Additional Information about Grand Park Royal Cancun Caribe

Address: Blvd. Kukulcan Km 10.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $347 - $2,554 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cancun Caribe 4*
Number of rooms: 344
Reservation Options:
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Also Known As:
Grand Park Royal Cancun Caribe Hotel Cancun
Caribe Park Royal Grand Cancun
Hotel Style:
#25 Business Hotel in Cancun
#32 Spa Hotel in Cancun
#33 Luxury Hotel in Cancun
#34 Top resorts Hotel in Cancun
#37 On the Beach Hotel in Cancun
#44 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cancun Caribe staff and other travellers.
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Questions? Get answers from Grand Park Royal Cancun Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms have amazing views of the ocean”
 of 5 bubbles linegeerts, 21 Feb 2017 | Read review
“Ask for the 4th to 6th floor to get a good ocean view.”
 of 5 bubbles garyaV3705DP, 20 Feb 2017 | Read review
“Go with the ocean view upgrade”
 of 5 bubbles 665WendyM, 19 Feb 2017 | Read review
“6th floor in main building was great. Ocean and pool room. Very quiet”
 of 5 bubbles sieraw2017, 19 Feb 2017 | Read review
“Rooms in the main building are a bit dated but were comfortable and very clean. They are in the process of being updated. All rooms are oceanview. New villas are beautiful!”
 of 5 bubbles P102DPannar, 18 Feb 2017 | Read review
5 of 5