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Hotel Plaza Kokai

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Traveller (34)
Room & Suite (123)
Dining (36)
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Overview
  • Excellent11%
  • Very good38%
  • Average26%
  • Poor14%
  • Terrible11%
13 Apr 2018
“Great value near bus terminal”
26 Dec 2017
“You get what you pay for.”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (134)
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1 - 5 of 44 reviews
Reviewed 13 April 2018

I stayed only one night but Kokai offered exactly what I needed. The room was very clean and the hot water quick. The air conditioner worked just fine. The reception staff were businesslike and responded to my questions directly. It's a 5 minute walk to...More

Thank paul t
Reviewed 26 December 2017

The price was great during peak season. The hotel photos and YouTube video both make the room look nice, but the room was VERY outdated. I saw 3 roaches!!!! Floors shiny in pictures but the furniture was old and the air conditioning was not central,...More

Thank Victoria B
Response from Sebas82_14, Director General at Hotel Plaza KokaiResponded 10 February 2018

Dear Victoria B, Thank you for staying at Hotel Plaza Kokai Cancún! Thank you for your comments we will be working to improve. Offering an excellent service and creating unforgettable moments. We hope you can visit us again very soon! Sincerely Oscar Olavarrieta General Manager

Reviewed 13 June 2017 via mobile

Never ever go here. The cleaning lady stole my wedding ring, the night receptionist wouldn't help at all, the day receptionist dared me to call the police about my ring,the manager did nothing to the girl who stole my ring. Also, the pool has animal...More

2  Thank Matthew M
Reviewed 16 February 2017

Basic Clean Hotel, Good Wi-Fi nice restaurant/Bar on premisis. Rooms comfortable. Staff very helpful & friendly. Great Downtown QUIET location 1 block from Central Bus Station. GREAT RATES TOO! A great choice for a quik overnight stay or longer

1  Thank Whale Shark D
Reviewed 6 January 2017 via mobile

Had a reservation for months, gave it away less than 24hrs before our arrival. To make it worse it was New Year's Day, peak season, everything was booked out. Were rude and not helpful! I wouldn't ever consider staying here if in Cancun again. Would...More

3  Thank Keels13
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About
Amenities
Top amenities
Pool
Breakfast included
Free High Speed Internet (WiFi)
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Breakfast included
Meeting Rooms
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Details
Price range
US$33 - US$72 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$33 - US$72 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (34)
Room & Suite (123)
Dining (36)
Pool & Beach (23)
Amenities (13)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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CaptChetco
16 March 2017|
AnswerShow all 2 answers
Response from Sebas82_14 | Property representative |
Estimado CaptChetco, Muchas gracias por considerar Hotel Plaza Kokai Cancún como destino para su próximo viaje, nuestro número telefónico es (998) 193 31 70. Esperamos que nos pueda visitar, este es su hogar en el Caribe... More
0
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Google Translation
Pat B
7 February 2015|
AnswerShow all 2 answers
Response from HotelPlazaKokai | Property representative |
It is only 5 mins away from the ADO. A solo 5 minutos del ADO
0
Votes
Google Translation
trish-doug
11 January 2015|
AnswerShow all 2 answers
Response from Sebas82_14 | Property representative |
tenemos servicio con costo al aeropuerto será un placer atenderlo
0
Votes
Google Translation
Room Tips
"Lower prices for low quality living"
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"Higher floor in the wing are better."
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"ask for a remodeled room, but you will have to beg for it"
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"Go to another hotel"
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