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Occidental Tucancun

Barcelo.comUS$300*
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#42 of 180 Hotels in Cancun
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Occidental Tucancun
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4,822 Reviews from our TripAdvisor Community

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Showing 2,697: English reviews
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Chicago, Illinois
Reviewed yesterday NEW

the hotel overall need an update, also food is good but it can also be improve to have a bigger selection, snack are routated every other day it can be better. drinks are okay. premises need abit of a make up here n there. for family and coupple that want to getaway is great

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank luisgL1946MK
Wise, Virginia
Reviewed 2 days ago NEW

My wife and I stayed at the Occidental Tucancun In April 2017 we had an ocean front Master Suite. The room was fantastic very large and spacious and sparkling clean, the beach is very spacious and clean as well. The hotel staff are very attentive and readily willing to help with any request or need. If your looking for a...

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Helpful?
1Thank shannonsizemore81
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear shannonsizemore81, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Occidental Tucancun hotel this time around, it is indeed a great source of satisfaction to read that you had a pleasant stay among us. We are also very pleased to...

Reviewed 2 days ago NEW

The beach is the only good part about this hotel. The spa is very very very very hot NO A/C! I was drenched in sweat after 5 minutess of staying in the front desk, check in was horrible, and they advertise $500 resort credit it was really not it was useless!!!

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank 109bruno
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear 109bruno, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Tucancun hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Once again, many thanks for your help to...

Reviewed 2 days ago NEW

We purchased a Groupon for this resort and loved the location. Great pools and beach areas and entertainment options day and night. Our room was nice and had two balconies. Only downside is that you have to pay extra for Wi-Fi.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank j0nathandavid
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear j0nathandavid, Thank you for the great feedback of your recent holiday experience at our Occidental Tucancun; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. we are very pleased to read that you did like the...

Los Angeles, California
Reviewed 3 days ago NEW

Very nice hotel with great views. Had some issues with the room (sliding door on balcony did not close properly, shower door did not close) and had an issue at check in due to them not having the room we booked available. We booked a 1 king ocean view and they told us they did not have any available and...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank F1363STdanielg
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear F1363STdanielg, In Occidental, we firmly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. Therefore we greatly appreciate the time you took out of your day to share your constructive critics. I offer a sincere apology for the inconveniences in your room, every...

New York City, New York
Reviewed 3 days ago NEW

wonderful place , already booked for new years , the staff are the best . Would like to special thanks to : Diana Rios, David Munhoz, Geovany Chan , Alberto Mtz , Eddy Criollo and Dalida Perez, they were very friendly and gave us alot of attention.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank Michael V
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Michael V, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Tucancun hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you for referencing...

Reviewed 3 days ago NEW

Our stay at the Occidental Tucancun was just... fine... If you're looking to spend two grand for 5 nights, you can probably find better elsewhere. The drinks were weak and poor in quality, and the food was very Americanized and bland. Basically, the food & drink was commensurate with a cheap wedding. To a certain extent this is probably normal...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank tiach2017
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear tiach2017, In Occidental, we firmly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. Therefore we greatly appreciate the time you took out of your day to share your constructive critics We also regret that our buffet couldn´t meet your expectations, mainly because...

Baltimore, Maryland
Reviewed 3 days ago NEW

Great place for college kids. Bars and restaurants have the worst quality of food and liquor, your first impression is horrible, staff is very friendly and helpful. Not the place for the over 50 people.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank Cassandra P
Reviewed 4 days ago NEW

The best experience ever words can't explain how much fun and greatness was at this place. Great location near all the shopping malls and stores. Great service , awesome food and out of this world performances

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank toreynishelj
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear toreynishelj, Thank you very much for sharing this great review of your recent stay at Occidental Tucancun. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Hammond, Louisiana
Reviewed 4 days ago NEW

Hotel was nice, we had ocean front room and the view was great. The food was fair and the snackbar was terrible. be aware of staff harrasing you to meet with the timeshare staff, they will harrass you as soon as you step into the lobby. the service was very poor. I will not be staying at this hotel again...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank oscarcE3056HL
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear oscarcE3056HL, While we sincerely regret your disappointment at staying at our Occidental Tucancun, we would like to thank you for sharing your comments, as it will help us identify areas of concern and proactively act to enhance the experience of our future guests among us. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 

Additional Information about Occidental Tucancun

Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $257 - $671 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Hotwire, Priceline, Barcelo, Cancelon, HotelsforEveryone, Evoline ltd, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Occidental Tucancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#33 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
318 questions
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See all questions (318)

Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the ocean front room (Master Suite Ocean Front) Excellent choice”
shannonsizemore81, 23 May 2017 | Read review
“We had the best view...oceanfront!”
jackierients, 17 May 2017 | Read review
“Beautiful Ocean View”
DesireeSM227, 11 May 2017 | Read review
“Best View, Quiet Beach, Great Security, Perfect Location”
wethy44, 11 May 2017 | Read review
“we had ocean view balcony and the view was beautiful”
estep123, 6 May 2017 | Read review
5 of 5
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US$300* /night
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Prices are for 1 room, 2 adults
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