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Occidental Tucancun

Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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  • La Isla Shopping Village
    1.0 km
  • 3 star hotel
  • Pool
Reviewed yesterday
GREAT WEEK
Loved staying at this resort. The people were so accomodating... more
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4,381 Reviews from our TripAdvisor Community

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Showing 2,441: English reviews
Montreal, Canada
Reviewed yesterday NEW

Loved staying at this resort. The people were so accomodating, the hotel was clean, and the food as delicious. Not one thing to complain about. Thank you Will for the best drinks ever. Small resort, so not too much walking involved. Quiet and relaxed. No need to rush to get a chair at the beach.

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Helpful?
Thank miss_d_925
Weymouth, Ma
Reviewed 2 days ago NEW

Impromptu trip to Cancun after planned trip to Costa Rica was canceled due to volcanic activity. We've always loved Cancun so we were happy to be going there again. Found this hotel on booking.com and booked it en route. Without asking, they upgraded us at check-in. We had a beautiful ocean view room and superb service. Staff was fabulous! Very...

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Helpful?
Thank Peggyd42r
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Peggyd42r We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló XXX was an enjoyable one. We continuously strive...

United States
Reviewed 3 days ago NEW

me and my partner visited the hotel over the new year period, the second time we have visited the hotel as we loved it so much!! Nye was an amazing organised night enjoyed it so much! the staff continue to be amazing, thank you to the entertainment team especially joseph who made our nights out to the clubs fantastic and...

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Helpful?
Thank Nataliexxxxxx123456
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Nataliexxxxxx123456, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Occidental Tucancun hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We are thrilled to...

Minneapolis, Minnesota
Reviewed 4 days ago NEWvia mobile

A group of 7 friends and myself stayed at the resort for 1 week period...it was a blast! The beach/pool areas were clean with many accessible beverages (I.e friendly wait staff and swim-up bars). I would also like to specifically thank Cesii, one of the event coordinators, as she made the trip full of positive vibes and relaxation. Cesii provided...

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Helpful?
Thank Hunter_MN612
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Hunter_MN612 Thank you very much for sharing this great review of your recent stay at Occidental Tucancun. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Terrebonne, Canada
Reviewed 4 days ago NEW

Spent 10 days (dec 6 to dec 16). Nice, impecably clean hotel. Buffet food is good. Did not try the a la carte restaurant but heard nice comments from other clients. Nice pools with palapas and parasols. Beautiful beach with playful waves (not recommended for young kids). Exceptionnal service from all levels including buffet, beach, pool and lobby bars. Thanks...

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Helpful?
2Thank nikky51
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear nikky51, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Tucancun was an enjoyable one. We continuously strive...

North Dakota
Reviewed 1 week ago via mobile

The service here was the best part. All of the staff was very attentive but both Antonio Mex and Dalida Perez stood out in the best way possible. Their mission is truly to make sure each guest does not have to do anything during their stay. They took such excellent care of us at the adult only pool by making...

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Helpful?
Thank awd2007
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Awd2007; Thank you for taking the time to share with you experience at Occidental Tucancun Beach with the trip advisor community. It is a pleasure to read that you enjoyed your stay, and that our service was up to your expectations; rest assure we will transmit your comments to Antonio and Dalida who will be honored to know the...

San Diego, California
Reviewed 1 week ago via mobile

Food was not good. Typical all inclusive Buffett. Even the mexi food on the Buffett was not good. I travel a lot and maybe I just have higher expectations. But I wouldn't stay here unless I was a college spring breaker or super budget conscious.

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Helpful?
2Thank mqross
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear markos314; Thank you for the review at your stay at Occidental Tucancun Beach We really sorry to know that you had an unpleasant stay, first and foremost I want to sincerely apologize for this. We always strive to provide the best service to our guests and we feel really disappointed to read that on this occasion we did not...

Reviewed 1 week ago via mobile

My boyfriend and I decided to take a quick getaway to this resort. It exceeded our expectations but there are a few areas they can improve on. Check in was a breeze. Staff was super friendly. We ended up getting a free room upgrade and the view was absolutely breathtaking. The welcome drink was delicious as well. The resort was...

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4Thank onle1me25
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Onle1me25: Thank you for taking the time to share your experience at Occidental Tucancún Beach. We are very glad to know that you had a pleasant stay, that you enjoyed the facilities, the pool and beach, that you liked the restaurants and that our service was up to your expectations. We appreciate your feedback because it allows us to...

Pittsburgh, Pennsylvania
Reviewed 1 week ago via mobile

This hotel is so beautiful. Not only is the hotel and beach beautiful but so are the people. This was the most amazing vacation I've ever been on. Special thanks to Edgar and Sonia for making our vacation so special. These two are amazing. I had the pleasure of getting to know them and it made my vacation. I want...

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Helpful?
4Thank laur_mikus
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Laur_mikus; Thank you for taking the time to share your experience at Occidental Tucancún. It was a pleasure to be your host, we are ver happy to know that you enjoyed the facilities, the beach and that our service was up to your expectations, we will transmit your compliments to Edgar and Sonia, you can be sure they will...

Reviewed 2 weeks ago

I would highly recommend this resort to anyone traveling to Cancun. My fav part was walking into the lobby and right away you get to see the view of the Ocean beautiful. The staff were all very friendly & fun. The food was excellent our Fav restaurant was the Italian place. Our room was always clean and very spacious. The...

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Helpful?
2Thank Julie C
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Julie C First of all receives our greetings and appreciation for the time you took to write your comments. We strive to offer top-quality service and always try to exceed your expectations. Our kitchen staff is thankful for your comments. These confirm our commitment to serve high quality and tasty meals to our guests. I also let the entertainment...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. The hotel has been remodeled with new lobby-bar, gymnasium, kids club and amazing view just right by the front desk. ... more   less 

Additional Information about Occidental Tucancun

Address: Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $273 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Barcelo and Booking.com so you can book your Occidental Tucancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#34 Spa Hotel in Cancun
#35 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
227 questions
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Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view of course”
 of 5 bubbles miss_d_925, 23 Jan 2017 | Read review
“Speak Spanish!”
 of 5 bubbles Peggyd42r, 22 Jan 2017 | Read review
“Avoid lagoon side (noisy)”
 of 5 bubbles nikky51, 20 Jan 2017 | Read review
“The views are deceiving online. My recommendation is to select another resort.”
 of 5 bubbles BDN1995, 9 Jan 2017 | Read review
“Ocean View with Balcony”
 of 5 bubbles 46michaelv, 7 Jan 2017 | Read review
5 of 5