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Ocean Spa Hotel

3,156 reviews
#50 of 177 Hotels in Cancun
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Traveller (1750)
Pool & Beach (440)
Room & Suite (307)
Overview
  • Excellent37%
  • Very good30%
  • Average17%
  • Poor7%
  • Terrible9%
Travellers talk about
“the bell boy”(47 reviews)
“free shuttle”(28 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.0 Star Hotel
All hotel details
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Reviews (3,156)Write a Review
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All reviewsthe bell boythe mexican restaurantfree shuttleisla mujeresbeach barconcierge deskthe wait staffbeach volleyballdowntown cancunentertainment staffnight lifewater aerobicscoco bongoa lot of funour waiternachososcar
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1 - 5 of 1,689 reviews
Reviewed 2 days ago

Ocean Spa hotel in Cancun has been an excellent choice for our 3 week stay Thanks to Sylvia in the management front office who contacted us in our first week to see if we were enjoying our stay. We expressed a couple of concerns and...More

Thank L S
Response from UlicesCP, Gerente at Ocean Spa HotelResponded yesterday

Thank you very much for choosing the Ocean Spa Hotel for your vacation and your special occasion. We are pleased to hear that you had a positive experience with our staff. We hope that you will visit us again.

Reviewed 2 days ago via mobile

The title says it all. You will be greeted by this damp smelling smell. The room we check in also has that damp smell. Really sub standard. The food is ok. The waiters are all very attentive. Front desk is miserable they should be the...More

1  Thank kyougzigne
Response from UlicesCP, Gerente at Ocean Spa HotelResponded yesterday

We appreciate your visit to Ocean Spa Hotel. Our guests' opinions are important, and we will use your comments to improve our service.

Reviewed 2 days ago

I admit that I had concerns after reading several less-than-positive reviews. I am thrilled to report that my concerns were 100% UNNECESSARY! I loved everything about my stay: the Staff, food, comfort, cleanliness, location, ambiance --- it was all great. My camarista, Lilia Rogelio, was...More

Thank atledalhk
Response from UlicesCP, Gerente at Ocean Spa HotelResponded yesterday

We are pleased to hear that we exceeded your expectations. We are committed to providing wonderful vacation experiences for each of our guests.

Reviewed 3 days ago

Beds were awful, drink and food sub par. Saw two cockroaches in halls. No true ocean view. Spent most of our trip at other resorts because this one sucked. Had to sit thru a sales presentation which was awful because they make you feel like...More

Review collected in partnership with this hotel
Thank tbone821
Response from UlicesCP, Gerente at Ocean Spa HotelResponded 2 days ago

Thank you for your review. We are sorry that we did not live up to your expectations. We are committed to working on each of the issues that you mentioned.

Reviewed 4 days ago

TY to Spa staff,(Tere, Gizel, Leonor, Karen). The entertainment crew, (Kayla and Alexander). Ulisses is the best, definately is on the know on what to do and where to go. Had the best time ever here!!

Thank Miriam F
Response from UlicesCP, Gerente at Ocean Spa HotelResponded 3 days ago

Thank you very much for choosing the Ocean Spa Hotel for your vacation. We are pleased to hear that our team helped to made your stay a special one.

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Beachfront
Free Internet
Spa
Breakfast included
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$132 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$132 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1750)
Pool & Beach (440)
Room & Suite (307)
Dining (270)
Amenities (67)
Family and Play Areas (35)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
susan d
19 January 2018|
AnswerShow all 2 answers
Response from jimincancun | Property representative |
Yes, they do.
0
Votes
Lindsay J
12 January 2018|
Answer
Response from jimincancun | Property representative |
Please contact the people that you made the reservation with. Some packages include that option and some do not.
0
Votes
Eduardo L
11 January 2018|
Answer
Response from jimincancun | Property representative |
Muchas gracias por los comentarios. Felicitaremos a los colaboradores de su parte!
0
Votes
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Room Tips
"Ocean view"
Read review
"Upper floor, away from lobby -- great views and quiet"
Read review
"Great checkin dates Thursday to Monday. Ask for Jesus at front desk, and enjoy the restaurant staff."
Read review
"No elevators so consider first floor"
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