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Ocean Spa Hotel

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1 room 2 adults 0 children
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Ocean Spa Hotel
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2,486 Reviews from our TripAdvisor Community

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Showing 1,426: English reviews
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Bellflower, California
Reviewed 2 days ago NEWvia mobile

I had such a great time at this little quaint hotel. The staff have a regular schedule making it nice because you see them during the same times and they know your name! I've been to different resorts and your are just another person getting lost in the crowd. Here it's like you become family. We would spend our nights...

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Thank shepard_nicholas
Reviewed 4 days ago NEW

Rooms are pretty nice, staff was great. At Frida the Mexican restaurant in the lobby Roman, Miguel and Mauricio always kept our glasses full without asking. Buffet was mostly good, in our opinions breakfast and dinner were the best. Beach was nice, at bigger pool there is a swim up bar (with kids drinks and adult drinks) The spa has...

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Thank Nancy R
Bridgeport, Connecticut
Reviewed 1 week ago NEW

Went for 2nd anniversary to relax.Had a great time at Ocean Spa.The staff by far makes this hotel one the best places!They even placed a bottle of bubbly in our room to welcome us to the hotel.The TSP was not at all what I expected.Frank was very nice and adhered to our time allotment with no problem.He showed us around...

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Thank harleygirl1976
Reviewed 1 week ago

We have traveledn Cancun but the service at Ocean Spa so far surpassed our expectations. Very friendly and always made sure we were taken care of. In addition to best in class service the food was amazing! I recommend the filet. I'll be back here and only here when I visit Cancun next. The Concierge on the main floor did...

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2Thank Patskie P
London, United Kingdom
Reviewed 1 week ago

Jimmy, Jose, Memo and Alexander were great to party with. Amazing entertainment during the day and especially during the night. They were also very helpful with directions and they gave direct advice on outside activities.

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Thank cr3ativer3cr3ation
Reviewed 1 week ago via mobile

Went for a girls weekend to relax. Had a great time at Ocean Spa. The staff makes this hotel truly special. Jose was on the beach making sure we had everything we needed, from catamaran rides to reserved beach chairs. He was even sweet to take pictures for us! We also enjoyed our experience at the Mexican restaurant on the...

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Thank Zebrah J
Naples, Florida
Reviewed 1 week ago

Alejandro chi and luis were a pleasure to meet. Beach activities were fun. Staff was very friendly. One complaint was the length of time we were held hostage at the time share presentation once we said we were not interested. The second complaint I have is in regards to the additional packages we were promised. Free - isn't free. And,...

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Helpful?
Thank GeminiGirl262
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for sharing your feedback. Our resort presentation is intended to be fun and informative and will vary in length depending on the inquiries our guest will have. We kindly recommend that you please get in touch with your reservation agent to verify if an English brochure can be provided. We take pride in our amiable staff...

Reviewed 1 week ago

The hotel itself is small and a little quirky, but it is very clean and has a wonderful staff. It seems like the staff is always cleaning, and they take pride in their jobs. The rooms are a bit small, but that did not matter much to me and my family because all we really did there was sleep. Almost...

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Thank Mike P
Pittsburgh, Pennsylvania
Reviewed 1 week ago

The people of the resort were wonderful. Oscar Pulido, the Bell Man, helped us several times with travel and getting places. Great service! Our waitress, Eunice, took fantastic care of us in the restaurant and could not have been nicer! She is a real sweetie! The bartenders and other waiters were wonderful and made suggestions with the menu that more...

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Thank Bob R
Hamilton, Canada
Reviewed 1 week ago

I traveled with friends late November, early December of 2016. We had a 2 room suite which was quite nice. I was disappointed that the rooms we had only had a juliette balcony. We were at the far end, ocean view but not ocean front. The spa tub in the center living/dining area did not work. The room I was...

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Helpful?
Thank TravellingBizGuy
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for sharing your feedback. We are happy to know that you had a positive vacation experience at Ocean Spa Hotel despite the reconstruction next door. We seek to provide an extraordinary culinary experience and are happy to know that you enjoyed our cuisine, including our specialty restaurants. Thank you for your kind comments in regards to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $204 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#42 Spa Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Spa Hotel staff and other travellers.
153 questions
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Questions? Get answers from Ocean Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get upper floors for better views”
nancyrM5625HT, 20 Apr 2017 | Read review
“All rooms face the pool,so if you prefer quiet most of the time,this may not be the best place for you.”
harleygirl1976, 17 Apr 2017 | Read review
“There is no elevator, so request a 1st floor room if you are not comfortable going up & down stairs.”
mikepE5495PQ, 15 Apr 2017 | Read review
“Get a room on an upper floor, or stay somewhere else!”
724bobr, 14 Apr 2017 | Read review
“The top floor (3rd floor) has the best views, but only if you don't mind taking the stairs.”
272lisae, 7 Apr 2017 | Read review
5 of 5