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Grand Oasis Cancun

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Grand Oasis Cancun
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5,539 Reviews from our TripAdvisor Community

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Showing 2,456: English reviews
1 review
Reviewed 3 days ago NEW via mobile

******Stay away of this property ******* After my 20 hours flight ; i flew from Dubai with high hopes and expectations about *Grand Oasis Cancun Hotel *as it was showing 5 stars Hotel ???? Taking into consideration that its my first time in Mexico in order to evalute the market and the property to recommend to my middle eastern clients... More 

Helpful?
Thank bouchra1987
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, but it's important for you to know that once the reservation is made and paid, we do not make any refunds due to our reservations policies. We... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

We was traveling to grand oasis to christmas,werry nice place,many outside pools,great view of the ocean or garden. hotel room was quit old and need it renovation. have problems all the time with toilet,they try to fix but...

Helpful?
Thank Saulius K
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is... More 

San Antonio, Texas
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

We were a little scared to stay at the Grand Oasis Cancun because we had read some awful reviews of the place. When we checked in we were given our bracelets by Carmen who was very sweet and were told the room would not be ready until 3 PM. No big deal, we went to the spa and enjoyed pampering... More 

Helpful?
Thank J3971UAdianeb
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to... More 

A TripAdvisor Member
Reviewed 5 days ago NEW

We were schedule to go to the Bahamas but because of the hurricane it was cancelled. Trip advisor gave us money off another trip so we picked Grand Oasis Cancun. It turned out to be a great decision. My husband daughter and her best friend had a marvelous time. The rooms were clean the staff was helpful and the food... More 

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are glad you enjoyed our shows and activities, as the #1 entertainment resort in town we are committed to offer our guests the best and most memorable experiences. Thank you once again for your comments and we... More 

St. Catharines, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

I originally booked my vacation at Grand Oasis Sens, which was a dump. So we managed to switch hotels and we were so glad we did! The beach was well maintained. There was only one bar on the beach which was very far from our hotel. Each day we would walk all the way down the beach and set up... More 

Helpful?
Thank Melissa S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. We are glad to know you had a fantastic time. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. Also we are glad... More 

Mexico City, Mexico
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW via mobile

We stayed for 4 nights, the night we arrived we couldn't do the check-in due the hour so we have to carry our luggage to the next lobby with no help of anyone. We get to the room and we asked for a king size bed that wasn't available, we have no hot water until the next day and the... More 

Helpful?
2 Thank Carlos R

Travellers are raving about these Cancun hotels

Monroeville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

i was slightly surprised that there were not more people present for halloween so they had a lot of places within the resort closed down. food was okay - i definitely was having some bathroom issues though. My advice is to stay away from the water. don't brush with it. hotel staff was very friendly. i would visit again

Review collected in partnership with this hotel

Helpful?
1 Thank Jalissa P
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Jalissa, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our halloween festivities, as the #1 entertainment resort in town we are very commited to offer the best activities to out guests. On the other hand, we appreciate your comments on the areas we can improve; we... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

The worst place I have ever stayed in. First room had food in bathroom sink and the mattresses were dark yellow to dirty gray stained. We complained and they moved us down the hall where the mattresses were pretty much the same. Any time we called for service no one came until we called a second or third time. The... More 

Helpful?
5 Thank Jayne O
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

Kansas City, Kansas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

We booked the Grand Oasis Plus Ocean View. It was totally worth the little bit extra money for this package and room. Our room was on the first level right in front of the beach which gave us an oversized porch with sun recliners. The sunrises were spectacular. Our room was clean and our mini bar items were restocked everyday.... More 

Helpful?
4 Thank Theresa S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know you knew how to make the most of your vacation by doing all the things you mentioned, since trying different places to eat and visiting many places for entertainment, you really... More 

Winnipeg, Canada
2 reviews
Reviewed 1 week ago

Just returned from a family vacation with seven people and it was great. Lovely entertainment, very nice amenities. We enjoyed the spa services, turn down service, the beach services and the great restaurants. Our room was comfortable with a reasonable view. The hotel is under renovation, which is good, but it was surrounding us, which wasn't very enjoyable. I loved... More 

Helpful?
Thank balmforth4
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. Also, we are glad you had the opportunity to visit... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $263 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
682 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view and make sure you get the black bracelet”
 of 5 bubbles J3971UAdianeb, 30 Nov 2016 | Read review
“Grand Oasis Plus Ocean View Room, first floor”
 of 5 bubbles 456theresas, 24 Nov 2016 | Read review
“request the Pyramid, and an upper floor.”
 of 5 bubbles balmforth4, 24 Nov 2016 | Read review
“We were ocean view which was awesome but the rooms are not updated and it takes about 35 minutes for hot water to shower”
 of 5 bubbles Jacquiln, 22 Nov 2016 | Read review
“Ask for an ocean view room not in the main building”
 of 5 bubbles , 22 Nov 2016 | Read review
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