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Grand Oasis Cancun

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Grand Oasis Cancun
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6,371 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Oasis Cancun
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Showing 2,878: English reviews
Missouri City, Missouri
Reviewed 5 days ago NEW

A girls trip to Mexico very pricey for the service given. we were lead to believe it was all inclusive. Upon arrival we found out only certain restaurantserves were available with our package..just the beginning of a NOT so great Girls trip..

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Thank Shawanna D
Hamilton, Ontario
Reviewed 5 days ago NEW

I have been to grand oasis twice already and plan on returning in a few months. If your looking to party with a bunch of friends, this is 100% the place to be. It doesn't end, 24/7. Beach parties are great with awesome environment. i give 4 stars because most bartenders want tips very often or you will not get...

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1Thank teddyzaraliakos
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, First of all thank you very much for your comments, it is important to mention that we consider every one of them in order to improve in all aspects and offer our guests the experience of their lives. Being the #1 entertainment resort in the city we are very committed to offer activities and shows that keep our...

Miami, Florida
Reviewed 5 days ago NEW

I came with 6 ladies for a birthday weekend with the top All Inclusive package via TripAdvisor. For a friend and I, we requested a room with 2 double beds but was given a room with 1 King. A little annoying but nothing tragic. I didn't find the food anything to rave about, nor the drinks for that matter. Adequate....

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1Thank breadchastick03
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look...

Reviewed 5 days ago NEWvia mobile

So starting out with the staff, they were very rude and didn't know anything that was going on. The food is pretty bad they don't really have any good places to eat within the whole resort. (No bacon) for breakfast. You can't even sleep because college kids are running around drunk breaking and kicking. So if you're looking for a...

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Helpful?
1Thank Roberto M
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Roberto, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. We reiterate...

Montreal, Canada
Reviewed 6 days ago NEW

We stayed at the Grand Oasis the week before Easter, two adults and a 16 year old boy. Overall our trip was AMAZING and we would go there again without hesitation! We found the resort to be very clean, the staff to be pleasant and helpful and the waiters and waitresses lovely. Even the room staff were friendly. We did...

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Helpful?
1Thank SarahfromtheNorth
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Sarah, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile....

New York City, New York
Reviewed 1 week ago NEW

We were having fun at the resort till my roommate and I started to notice things missing from our room. When we told concierge they informed us our house keeper left a name card when the room was finished. We got the card and he immediately told us the women whose name was on the card was out sick. He...

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2Thank leon84joseph
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. We want to let you know that we carried out an investigation so we send a private message asking for information regarding your bad experience, so we can give a proper follow to your case....

Long Beach, New York
Reviewed 1 week ago NEW

We went to 3 of the top 10 restaurants in Cancun and they were all at the Grand Oasis. We went to Benazuza which is rated #3 and it was amazing. I have many food allergies and they catered to my needs. It was a tasting menu with 21 courses all excellent. The waite staff was amazing as well. We...

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Helpful?
Thank deedee714
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences for our guests and for you to remember...

Brooklyn Center, Minnesota
Reviewed 1 week ago NEW

Most of the employees were extremely rude to us! It all started during check in and got worse from there! We tried ordering room service and got the run around every time and when they finally arrived with the food (1-2 hours later) it was cold. I will never come back to this resort

Review collected in partnership with this hotel
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3Thank RobertH123456679
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Robert, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Miami
Reviewed 1 week ago NEW

I went to celebrate my friend's bachelorette on a 5 day trip with 5 other friends. We expected a fun atmosphere as we are still of a partying age. Immediately, there were a few major problems. We booked double beds. This was a very planned trip and rooms were booked over a month in advanced. When we got there, there...

Review collected in partnership with this hotel
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1Thank Chantel R
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Chantel, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

Mexico City, Mexico
Reviewed 1 week ago

I stayed here last week for five nights. On the third night, someone broke into our room between 1:00 and 3;00 a.m. and stole money and other valuables. We complained and filed a report to the hotel staff, but they argued that they were not responsible because our valuables were not in the safe, except that you have to pay...

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Helpful?
2Thank Laura Z
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Laura, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. We want to let you know that we carried out an investigation so we send a private message asking for information regarding your bad experience, so we can give a proper follow to your case....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Room Service
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $266 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#64 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
876 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got upgraded on a room with ocean view, which was amazing for a couple. That changed my prception at first, then the friendliness of the staff made our time way better.”
966fabianm, 24 Apr 2017 | Read review
“The room I got was over the a/c on the top of the coffee and me but once the room door was closed, the sound literally grounded. Rooms over the garden was beautiful. Ensure to get your rooms cleaned daily.”
manuelcJ6706PO, 24 Apr 2017 | Read review
“Air conditioner wasn't working, they had to come fix it. The lights kept flickering, they had to come fix it. The tubbed leaked the entire time we just threw towels down. The staff was great other than the thief who I'm sure got fired and we did have a great time. I mean you can't spend thousands and let some flickering lights and leaking tub ruin your trip lol sucks when you have problems but they were great about and that means a lot which is why my rating was on the fence. Would I go back? Probably! Just because they handled the situations with care and class. ”
CarolD941, 24 Apr 2017 | Read review
“Request a South Property ocean view room for the best ocean views”
DarrenNHighland_Utah, 24 Apr 2017 | Read review
“Rooms were.dirty.. we were suppose to have 2 queen beds..we only had one king... My sink fell out in the middle of.the night crashing and busting on the floor..took me 2 hours to get this addressed. they wanted to shut the door until the AM..I had to make.them clean up the mess before bc i could not handle.the smell..”
shawannad2016, 20 Apr 2017 | Read review
5 of 5