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Grand Oasis Cancun

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6,043 Reviews from our TripAdvisor Community

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Showing 2,679: English reviews
Chilliwack, Canada
Reviewed 17 January 2016 via mobile

You remember that feeling when you were a kid thinking your lunch would be full of something delicious and fun, and it turns out it's full of crap. Well that's a lunch box let down, and that friends, is the Grand Oasis Cancun. We had booked an ocean front room, paid extra for it. We got an "ocean view room"....

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Helpful?
5Thank browneisbest
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Reviewed 16 January 2016

My family and I went to this hotel in august and really enjoyed it! It's always very clean and the food was spectacular. It's in a very convenient location because it doesn't take long to visit the town on a bus. The only downside was the amount of stairs there was. My dad is partially paralyzed in his legs which...

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Helpful?
Thank Amy N
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at home. Our...

New York City, New York
Reviewed 16 January 2016

I don't understand all the negative reviews, the hotel and its staff works so hard to make sure everyone has a great time. Check-in is a little hectic, but that is to be expected; still, it didn't take that long. We had a great time, and yes there are a lot of college kids in the resort but that is...

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Helpful?
Thank Nika B
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We welcome your comments on areas where we can improve; always we take into account the comments of our guests in order to exceed their expectations in...

Winnipeg, Canada
Reviewed 16 January 2016 via mobile

If I can stop someone from coming here from my review I'll be happy! The food was awful! My significant other and I were sick in our rooms the last two days because of it. (Not heavy drinkers so it wasn't the booze!) The service was terrible. We went to the desk 3 separate times to ask for a lock...

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Helpful?
3Thank kc0514
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Montreal, Canada
Reviewed 16 January 2016 via mobile

I'll start off by saying the property of the grand oaisis is actually quite beautiful, however once you start getting into the daily function of an all inclusive labeled a 4.5 stars , things quickly become aparent that this place needs an obvious overhaul starting with tour operators selling it as a 4.5 star resort. First off if you intend...

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Helpful?
1Thank penzogritty
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First of all thank you very much for your comments, it is important to mention that we consider each and every one of them in order to improve in all aspects and offer our guests the experience of their lives. Being the resort entertainment # 1 in the city we are very committed to providing activities and shows...

Reviewed 16 January 2016

I almost decided not to book after reading all the negative reviews.We went there expecting not much at all but we were pleasently surprised.Service was great,location is awesome,food was good.My only complaint is the waiting at all rsetaurants and I think management can improve on that,other than that its a fun place to be at if you go with positive...

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Helpful?
2Thank Sukhi T
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We welcome your comments on areas where we can improve; always we take into account the comments of our guests in order to exceed their expectations in...

Edmonton, Canada
Reviewed 15 January 2016

This was my first time in Mexico and the experience was great. Check in at the VIP Concierge was a bit slow but once we were being checked-in, we were told that our room was upgraded to an ocean front room at no extra cost. The food at all the restaurants and buffets all over the resort are great! My...

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Helpful?
5Thank Annie C
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our many restaurants. We appreciate your comments on areas where we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future....

Guildford, United Kingdom
Reviewed 14 January 2016

This place looks the part, but does NOT deliver on so many levels it's unbelieveable! This is NOT a 5 star place. At best it should be 3 stars. Right from day one when we got there, they put us in the wrong room. We are a family and asked for a room away from the entertainment and specified an...

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Helpful?
9Thank WeRFamilee
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Reviewed 14 January 2016 via mobile

Had an amazing stay at the grand oasis cancun! Thanks to Blass, Zairy, Daniel, Fernanda, and Edith for making all the activities fun especially Zumba! They made the stay very welcoming and I definitely plan on coming back for spring break!!

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Helpful?
Thank Keli R
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our entertainment team works hard to put on activities and shows for...

West Palm Beach
Reviewed 14 January 2016

First time in Cancun and booked this all inclusive hotel. I will recommend this hotel 100.0%. Very professional staff and they made you feel welcome. I went to all the restaurants and bars on this hotel and once again the staff is super great. Quick check in and check out process. Clean and updated rooms. My only complaint or recommendation...

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Helpful?
1Thank Josue R
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We welcome your comments on areas where we can improve; always we take into account the comments of our guests in order to exceed their expectations in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $282 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#54 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#66 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
817 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check if your balcony closes - first thing, and then check if your water comes out at proper temperature from the shower.”
 of 5 bubbles Sukhraajkaur, 22 Feb 2017 | Read review
“If you are going to party with young people go to Oasis. Grand Oasis is more for a maturer crowd. The VIP status is well worth paying for.”
 of 5 bubbles PJ42015, 22 Feb 2017 | Read review
“Room was great and always clean. The air conditioning worked too much and I had to turn if off from being too cold at night, but the room was comfortable enough without it.”
 of 5 bubbles Brantrav, 21 Feb 2017 | Read review
“Get a pyramid room. It gives you full access to all of the eating and drinking options.”
 of 5 bubbles allanbowers, 20 Feb 2017 | Read review
“Oceanfront is a must ”
 of 5 bubbles tomdI2910IV, 16 Feb 2017 | Read review
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