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Grand Oasis Cancun

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6,026 Reviews from our TripAdvisor Community

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Showing 2,672: English reviews
Lindenhurst, Illinois
Reviewed 19 September 2015

everyone working at the resort was friendly, the food was great and the pool areas were beautiful. My husband spent a lot of time at the Sian kaan beach club and Silvia was wonderful there! Definitely going to book there again next year! Only issue would be the ac in the room was not the greatest and the gym equipment...

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Helpful?
3Thank Slpa06
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking some of your time to write us about your experience at our resort. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work. Thank you for your observations and comments, we will definitely consider them...

Burbank, California
Reviewed 18 September 2015

I visited the grand oasis cancun on the hotel zone at the end of august and it was amazing. the people that work at the hotel are such wonderful people very attentive. Overall the staff wonderful I do have to mention that in particular Manuel Martinez and Adrian Barrendo I believe is his last name wonderful people and also the...

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Helpful?
2Thank figueroapatricia
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you very much for sharing with us such positive comments about our hotel and in particular the reference made to our staff. We are proud to say that they are always ready to give their best in all times. Certainly we will congratulate those members you mentioned that made your stay a pleasant experience. It will be...

Port Charlotte, Florida
Reviewed 17 September 2015

just got back from grand oasis cancun as a girls getaway and had an awesome time. Booking with Cheap Caribbean gave us VIP status with access to all the restaurants and bars, top shelf liquor, and the VIP beach service. Let me say first off that once we found the VIP beach (since the check in people don't give details!)...

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Helpful?
4Thank ilovedr913
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurant and drink options, our entertainment and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. We have a well-known international Michelin...

San Francisco, United States
Reviewed 17 September 2015

Be careful it's not safe hotel to stay in, Someone BREAK IN my room 3 times in the first day. And when I complain to the staff they confirm that someone entered my room by a key made by the front disk! HOW ? I asked ? They said someone asked for another key so they did give them another...

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Helpful?
12Thank Alhafni B
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We are truly sorry for the inconvenience you mentioned. It is completely unacceptable the practice that was made at your room. We've spoken with the manager of the hotel and asked him to check this situation and spoke with the check in team to prevent this from happening in the future. We appreciate the fact that you took...

Reviewed 17 September 2015 via mobile

I would give this hotel a 0/5 if I could. I have visited Mexico about 2-5 times a year, for the past 3 years. I have stayed at many hotels in almost every part of Mexico, and this was the worst resort I have ever been too, paired with the worst staff I have EVER come into contact with. I...

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Helpful?
6Thank Claire R
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Claire, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We reiterate once again our sincere apologies and we hope to you give us the opportunity of welcoming you back in the...

Mexico City, Mexico
Reviewed 16 September 2015 via mobile

This is an all inclusive hotel, is so big that you can eat everyday in a diferent restaurant! Very good food especially the Spanish tapas and the coffee shop. Nice Rooms! The hotel have big pools with pool bars. Activities for kids! My children love this hotel! Great shows! The only thing is that they dont have food or drink...

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Helpful?
1Thank Monimon2015
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for your kind comments. It gives us great pleasure to know that you enjoyed your stay with us. We are glad you liked the variety of restaurants available; the hotel provides several different concepts to cater for the needs of our guests, from Mexican and Italian options to sushi and fast food. Our Coffee & Me...

Reviewed 16 September 2015 via mobile

Just left the Grand Oasis yesterday. I read the reviews and thought it could not be as bad as most reviews stated........BUT IT IS!!! I will start with the good... The property ( though under construction) is very beautiful. Well maintained. The pool is massive ( never too crowded) and view of the ocean is amazing! Housekeeping staff was friendly...

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Helpful?
12Thank goodelee
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate you taking the time to share your experience, we apologize for the inconveniences you encountered. Thank you for being patient while checking in, we have a specific time to check-in so that we have your room as perfect as possible, ensuring your stay with us is a most pleasant one. In order to provide new, varied...

Toronto, Canada
Reviewed 16 September 2015

The Reservation Dept is not open on Saturday and Sundays - I paid $1200 to fly 3 days with friends from Toronto, Canada. When I waited @ the Lobby for my room. They told me because I booked my hotel on Friday, They wont see the reservation till Monday (Next Business day) because there is no one working from the...

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Helpful?
6Thank Hisham S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Reviewed 16 September 2015 via mobile

Another great hotel, second time here! Staff are very friendly, very welcoming and entertainment is fantastic. Stayed two weeks and didn't get bored once. Many restaurants and food is great, all types of food to cater for everyone. Rooms are very clean and modern. :)

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Helpful?
3Thank Joannebm2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Joanne, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with...

Key West, Florida
Reviewed 16 September 2015

This was the worst place we have ever stayed--terrible food, bad drinks, no air conditioning, cockroaches everywhere, only a couple of bathrooms very spread out and not close to any of the pools--people peeing in pool (you can smell it!), bad beds, full building and grounds under construction beginning at 8 am each day, clogged sinks and toilets, no internet...

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Helpful?
6Thank delta765
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $282 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com and Hotels.com so you can book your Grand Oasis Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#54 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#66 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
813 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was great and always clean. The air conditioning worked too much and I had to turn if off from being too cold at night, but the room was comfortable enough without it.”
 of 5 bubbles Brantrav, 21 Feb 2017 | Read review
“Get a pyramid room. It gives you full access to all of the eating and drinking options.”
 of 5 bubbles allanbowers, 20 Feb 2017 | Read review
“Oceanfront is a must ”
 of 5 bubbles tomdI2910IV, 16 Feb 2017 | Read review
“Ocean view, higher up - away from the 'party' pool”
 of 5 bubbles Babs4now, 15 Feb 2017 | Read review
“Ocean view with the Grand Plus option is the only way to go.”
 of 5 bubbles train5171, 15 Feb 2017 | Read review
5 of 5