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Sunset Marina Resort & Yacht Club

CancelonUS$162*
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#30 of 180 Hotels in Cancun
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$200*
US$162*
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US$183*
US$200*
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Sunset Marina Resort & Yacht Club
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1,906 Reviews from our TripAdvisor Community

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There are newer reviews for Sunset Marina Resort & Yacht Club
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Showing 1,360: English reviews
Reviewed 26 February 2016 via mobile

The sunset Marina continues to provide an excellent vacation stay. The facilities are well kept and the staff is always hospitable and aiming to make your vacation a great experience, especially the weight staff Henry, Tino, Rudy, the activities staff Ivan jose Victor and the kids club staff Ailyn. It would be great if we could get more than one...

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Helpful?
Thank Erica R
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Erica: Thank you for sharing your review. We are delighted to know that our staff and their efforts to make each guest feel welcome was not overlooked. Thank you for taking the time to compliment a few staff members by name and for your kind comments in regards to the upkeep of the Sunset Marina. Rest assured your kind...

Danbury, Connecticut
Reviewed 23 February 2016

Restaurant staff were the nicest, most friendly people and very efficient. Our housekeeper Irma was so honest-l left my safe open inadvertently and she had security take care of it, protecting all my valuable, My family was extremely impressed with the integrity of the staff and quality of the management. Hat's off to Alan at the front desk and Jose...

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Helpful?
Thank Joseph S
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Joseph: Thank you for your feedback. The safety of our guests and their belongings is top priority and we are happy to hear that our staff's principles are notable. We take pride in our staff's amiable service and thank you for taking the time to commend a few staff members by name; we will be sure to congratulate them...

Bozeman, Montana
Reviewed 22 February 2016 via mobile

Excellent service day shift at buffet:Sergio,gonzales,Tino,Rudy,Higinio, Francesco Excellent service concierge:Aurora,arturo Excellent service bellboys:Jose,Fabian Excellent service:activity guide Everyone helpful and friendly

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Helpful?
Thank kris19842015
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for sharing your review. We are happy to know that you had an excellent vacation experience at the Sunset Marina and will be sure to compliment each staff member you kindly mentioned by name. We hope to see you again very soon! Regards,

chicago
Reviewed 22 February 2016

Sunset Marina is a beautiful place located on the lagoon side of Cancun. The Hotel has a small pool on the property. The property is very clean and the people are very friendly. There was never a bad experience during the entire stay. Pierre the housekeeper is truly amazing, I believe he went above and beyond what he is paid...

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Helpful?
Thank lams4466
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for your feedback and lovely comments in regards to your experience at the Sunset Marina. We take pride in our staff's amicable service and are happy to know it is noteworthy. We consider an exceptional culinary experience to be an important aspect of the vacation experience we strive to provide and will certainly take your comments...

Edmonton, Canada
Reviewed 21 February 2016

This is the second time we have stayed at this resort in the last 2 years and we were yet again blown away by the quality of our experience and stay there. The resort is clean, well set up, well maintained, in a great location and what stands out the most is the outstanding customer service that is displayed from...

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Helpful?
Thank LFN2014
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for sharing your review and your wonderful comments in regards to your experience at the Sunset Marina. We are happy to hear that you found our property well maintained and that our prime location contributed to a wonderful visit. We love to hear that our staff's performance was not overlooked and that you felt well taken...

Isanti, Minnesota
Reviewed 21 February 2016

Best Staff EVER !!! Our lagoon facing suite was perfect! What an evening view. One night we even saw a crocodile cruise past. We were here on the European Plan, not all inclusive. We were offered to upgrade, even for just 1 day. Just offered, not pressured, which was really nice. On our first night in Cancun we had a...

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Helpful?
Thank aginggoddess
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for sharing your feedback. We are delighted to know that our cuisine was much to your liking, especially the guacamole. We are happy to hear that our attentive staff made you feel welcome immediately and left a remarkable impression. Thank you for your lovely comments in regards to the upkeep of the Sunset Marina and rest...

San Diego, California
Reviewed 19 February 2016

Our studio suite was easily accessible included all the amenities. The upstairs rooms were a bit noisy at times due to repairs. There seemed to be noisy repairs to the electricity, internet service through our entire stay. The staff was very attentive to our every need. The common areas were kept clean and in working order. Emilo and the maid...

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Helpful?
Thank 46richard
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for taking the time to share your review. We are delighted to know that you had a positive vacation experience at the Sunset Marina, despite any inconveniences caused by our renovations. We love to hear that our diligent and amiable staff contributed to a wonderful stay and we thank you for taking the time to compliment...

Reviewed 18 February 2016 via mobile

Great resort, amazing service from Drink/Food service, housekeeping to all services especially Entertainment/Activities staff!! Thank you Tino, Jorge,Raul, Alonso, Henrie. Especially Ivan, Jose, Victor and Ailyn!!👍👍🍾😎 Mucho Gracias

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Helpful?
Thank Pinuccia R
Boonsboro, Maryland
Reviewed 17 February 2016

The staff at the Sunset Marina Resort made our stay welcoming and comfortable. Whether by the pool, pool bar, restaurant, room or activities--the staff were very friendly, outgoing and accommodating. A shout out to Manuel, Jorge, Tito, Ivan, Sergio, Francisco, and Dalia--Thank You!. We had a very large group & everyone had a great time. The resort is very pretty...

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Helpful?
Thank Sue B
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Sue: Thank you for your review. We are delighted to know that our staff made you feel welcome and comfortable, that is definitely the feeling we strive to provide. We love to hear that our guests love the design and cleanliness of our suites at the Sunset Marina and will be certain to share your compliments with our housekeeping...

New York City, New York
Reviewed 17 February 2016 via mobile

Because of our stay at Sunset Marina on 2/15/2016, I am writing my first TripAdvisor review. This hotel, and the Sunset World Resorts & Vacation Experiences company with which it is associated, are a disaster. My wife, daughters and I had a reservation confirmed for a junior suite at a sister hotel to this one, the Laguna Suites in Cancun...

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Helpful?
6Thank kyleclayton2000
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for your feedback. We regret to hear that we fell short from meeting your vacation expectations and that you may have experienced an inconvenience in regards to your booking; rest assured we will verify with the corresponding department to avoid that another guest feel the same way. We strive to provide exceptional customer service and above...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Breakfast included
  • Laundry Service

Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $229 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon
Hotel Style:
#24 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Marina Resort & Yacht Club staff and other travellers.
92 questions
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Questions? Get answers from Sunset Marina Resort & Yacht Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are going to the tours there's no need for all included service, and bring with you a Plug adapter”
, 24 May 2017 | Read review
“Building 3 on the Lagoon end was quiet and has a lagoon view!!”
rtdisque, 23 May 2017 | Read review
“Excellent view of the lagoon on that side of the resort.”
bernita1, 15 May 2017 | Read review
“Try for a room that faces the lagoon.”
75DeniseB, 14 May 2017 | Read review
“We liked the ground floor so easy access to beach, and quieter”
rebeccadB1569YO, 14 May 2017 | Read review
5 of 5
Cancelon
US$162* /night
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Bookit.comUS$183
Hotwire.comUS$200
TravelocityUS$200
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Prices are for 1 room, 2 adults
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