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Hotel Krystal Cancun

Paseo Kukulcan Km 9, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
31 people are viewing this hotel
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Free cancellation until 03/10/21
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Free cancellation until 07/10/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (5605)
Panoramas (15)
Room & Suite (1272)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Cancun
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#83 of 253 hotels in Cancun
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Pool / beach towels
Pool with view
Outdoor pool
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Spanish
7,711Reviews445Q+A100Room tips
Traveller rating
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Popular mentions
BriJ wrote a review Yesterday
1 contribution
Jorge & Baltazar treated us exceptionally well and are very professional. We also loved the mariachi band and the personal attention. Looking forward to future visits and more amazing food & entertainment!
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Date of stay: April 2021Trip type: Travelled as a couple
Fanny S. wrote a review Yesterday
5 contributions
After such a long wait, Cancun is slowly coming back to life. Intimate environment with great service, specifically Rumaldo y Juan were my servers. They were continuously checkin on us, gave great food recommendations and I never ran out of a drink. I will definitely be returning. Also, they have an awesome Mariachi Band.
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Date of stay: April 2021Trip type: Travelled with friends
Kirsty B wrote a review 14 Apr
1 contribution
We had the best time here! The food was authentic and terrific. The staff was on top of it. The ambiance was perfect. 10/10 would recommend. Even got a little napkin rose to boot. Thank you to Juan and Rumaldo!!!
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Date of stay: April 2021Trip type: Travelled as a couple
Danielle A wrote a review 13 Apr
Aruba1 contribution
Thanks to Juan and Rumaldo we had an unforgettable evening. The food was excellent! The Mariachi band was awesome. Can’t wait to go back. The guacamole was the best I’ve ever had. The chips were super fresh and crisp. We ordered several appetizers and entrees and everything was absolutely delicious. And the margaritas were huge!!!
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Date of stay: April 2021Trip type: Travelled with family
tania g wrote a review 13 Apr
5 contributions
I came in august and had to come back again ASAP! I love Krystal Cancun hotel , very friendly staff and amazing accommodations , I booked one romantic dinner by the beach and everything was perfect! thank y’all!! 🥰
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Date of stay: April 2021Trip type: Travelled as a couple
US$92 - US$194 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hotel Krystal Cancun
Which popular attractions are close to Hotel Krystal Cancun?
Nearby attractions include Coco Bongo Cancun (0.3 km), After Dark Events and Entertainment (0.2 km), and The City Discotheque (0.2 km).
What are some of the property amenities at Hotel Krystal Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hotel Krystal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Krystal Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Cancun?
Conveniently located restaurants include Senor Frog's Cancun, El Granero Grill & Drinks, and Marinero's.
Are there opportunities to exercise at Hotel Krystal Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Krystal Cancun have an airport shuttle?
Yes, Hotel Krystal Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Krystal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Krystal Cancun?
The staff speaks multiple languages, including English and Spanish.