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Krystal Cancun

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Krystal Cancun
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4,585 Reviews from our TripAdvisor Community

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Showing 1,895: English reviews
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Reviewed yesterday NEWvia mobile

This hotel is an absolute dump. Only stayed one night it was so bad. At check in There was no explanation of the resort or the amenities. The bathroom was disgusting. Rust and mold everywhere no towels no working outlet. The hair dryer didn't work. Called housekeeping to request towels and hair dryer. Took an hour and a half and...

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Helpful?
Thank Mabercrombie80
Reviewed 2 days ago NEWvia mobile

Absolutely beautiful hotel, all inclusive trip was a delight. The food was amazing. Located on a beach the sand is white and the water is crystal clear. By far our favorite part of the trip was the entertainment coordinator Jesus, who lead beachside yoga and waterfront zumba clases almost everyday. He loves his job and the people he gets to...

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Thank Ashley S
Minneapolis, Minnesota
Reviewed 3 days ago NEW

First the bad- this resort is marketed as a spring break destination. I would never go back there in March again. VERY loud!!! It is next to the Hard Rock Cafe Stage. There was very loud music until 4:30 am. also a guy with a microphone screaming over the music....'..bikini contest, drinking contests, ect" I could care less what the...

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Helpful?
Thank kignatowicz
Vancouver, Canada
Reviewed 4 days ago NEW

The beach there is amazing. The service is great as well, very accommodating and friendly. Let us check in early. Special thanks to Euscbio (Bell boy) to his help in sorting our bags and getting a ride to the airport.

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Thank basharg95
Reviewed 4 days ago NEWvia mobile

Excellent service... Starting with Fernando and Martha from check-in we would of been lost without them. Mauricio was excellent service with our luggage. The restaurant at the hotel was wonderful!!! Alfredo Hernandez and his staff are just amazing people David was very helpful and a big shout out to Nelson our Sushi chef.. Hands down BEST SERVICE.

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Thank Denise A
Reviewed 4 days ago NEWvia mobile

There was confusion upon checking in with wristbands. The supervisor on duty, by the name of Fernando was extremely rude and unprofessional. Fernando should be reprimanded for treating guests so poorly without any respect and courtesy. I also called front desk to send housekeeper to clean or replace the bedsheets that had black stuff on it and hair. They never...

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2Thank trigirl31
San Antonio, Texas
Reviewed 5 days ago NEWvia mobile

When we arrived to the hotel the bell boys were very attentive and welcoming! Jose the bell boy was nice and helpful! We went to some of the bars and some bartenders were kind of rude but others weren't, we also had another waiter amends and he was very nice! Overall it was a good stay, the food however was...

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Helpful?
Thank KarlaDenisse3
Washington Island, Wisconsin
Reviewed 5 days ago NEW

In the hotel they charge for everything even to use the bedstros, the security guards rent you the bedstros for 20 dollars and you take care of your things but the security a young chubby wanted 40 dollars to take care of things all day that we were there just because we come froma usa it doenst mean we had...

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2Thank robertandhanna
Kansas City, Missouri
Reviewed 5 days ago NEW

The food is horrible, the receptionists with a horrible face and very rude who never wanted to help us be spring breaker, the guest service has a bad temper his name is israel, i will never return to this horrible resort.

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2Thank ashleyr0bins0n
San Antonio, Texas
Reviewed 6 days ago NEW

We were placed at Krystal Cancun for 2 nights following a flight overbooking. We were there during spring break with our 10 year old son. The hotel was full of 18-22 year olds enjoying their spring break. This is a budget friendly resort that is situated on a beautiful stretch of beach. The hotel was not staffed as well as...

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1Thank Ronda G
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear guests we appreciate that you have taken the time to write your comments, in the same way we recommend that you visit us soon in another season and we can give you the service you deserve. Best regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $148 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#49 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Cancun staff and other travellers.
286 questions
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Questions? Get answers from Krystal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The new tower”
 of 5 bubbles kignatowicz, 23 Mar 2017 | Read review
“go some where else please”
 of 5 bubbles robertandhanna, 21 Mar 2017 | Read review
“Tower block B with a sea view would be my recommendation”
 of 5 bubbles NickW772, 19 Mar 2017 | Read review
“The higher the floor the better the view. Splurge and get a club room, you deserve it.”
 of 5 bubbles penguinsfan14, 13 Mar 2017 | Read review
“the higher the better”
 of 5 bubbles leonew2017, 8 Mar 2017 | Read review
5 of 5