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Krystal Cancun

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Traveller (4247)
Room & Suite (1056)
Pool & Beach (950)
Overview
Hotel website
E-mail hotel
Paseo Kukulcan km 9, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
Additional information
Visit Hotel Website
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,649)
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2,359 results
Traveller rating
650
656
463
284
306
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LanguageEnglish
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650
656
463
284
306
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1 - 5 of 2,359 reviews
Reviewed 2 days ago via mobile

This place was amazing ❤️❤️ We were in heaven for 7 days ... Food...staff... room ... all amazing! Go visit the Grill Alejandro Velazquez the waiter made us feel like family... going back next year for sure!

Thank marlardeal
Reviewed 3 days ago via mobile

The entertainment team was my favorite part of the trip! They were all so nice & engaging! Had so many activities for All ages! Freddy, Janeth & Antonio Chocolate were so fun! They made sure u had a good time

Thank Tammy A
Reviewed 4 days ago via mobile

I love the hotel, great views, great location. Julio showed us around the hotel and was awesome. How ever there is a hall that is extremely hot there is no air ventilation. Also pools close at 9pm thats horrible.

Thank Marcos R
Response from Krystal-Cancun, Gerente at Krystal CancunResponded 3 days ago

Dear guest, we appreciate your kind comments, we apollogize about the experience you had along your stay, your opinion is very important to us, best regards.

Reviewed 5 days ago

The resort was not bad but not great. The location was great it is near everything there is to do in Cancun. However we were disappointed with the bars at the pool. The 2 pool bars closed at 6 I believe. The reason I say...More

Thank Keith J
Response from Krystal-Cancun, Gerente at Krystal CancunResponded 3 days ago

Dear guest, we appreciate your comments, and we hope to see you back to Krystal Cancun, your opinion is very important to us. Best regards

Reviewed 6 days ago via mobile

Not satisfied with this hotel. I don't understand why the hotel adminstration would give a room next to and literally under construction. We were dictated by the NOISE. We had to leave everyday to have some peace. If that wasn't bad enough... Every time we...More

1  Thank Israel C
Response from Krystal-Cancun, Gerente at Krystal CancunResponded 3 days ago

Dear guest, we regret that you have had that experience on our property, your opinion is very important to us, we offer our sincere apologies for the inconveniences. Best regards

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$96 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$96 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (4247)
Room & Suite (1056)
Pool & Beach (950)
Dining (317)
Amenities (119)
Family and Play Areas (34)
Business Centre & Event Rooms (8)
Questions & Answers
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chadhil
11 August 2018|
Answer
Response from Blanca O | Reviewed this property |
I paid $695 per person for 5 nights.
1
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Room Tips
"Stay Away from this hotel"
Read review
"Bring your own coffee pack"
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"Higher rooms on the beach side will have an amazing view"
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"If you stay there - rooms with uneven numbers are more expensive, but have sea vie and balcony."
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