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Krystal Cancun

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Krystal Cancun
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4,486 Reviews from our TripAdvisor Community

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Showing 1,843: English reviews
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El Cajon, California
Reviewed 2 days ago NEWvia mobile

If you want to have a fun and relaxing time in Mexico here is the best place to be.They have a amazing selection of food and they take care of you very well I would say if I were you I would come here every time I went to Cancun.👍

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Helpful?
Thank romansalas61
Reviewed 2 days ago NEWvia mobile

Manuel had great English and was very engaging. He was helpful and funny. He was also very talented....with his carving of the heads. He is the one with sunglasses hanging on his shirt! Thank you for your kindness Manuel.

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Thank Tammy K
Denver, Colorado
Reviewed 2 days ago NEWvia mobile

We just left Krystal Cancun and had the best time. We had a Club Level room, which was a saving grace for all of us! Free breakfast, which was amazing, and even better - a nightly happy hour with wine, snacks, and an incredible view of the ocean. Angelica, who works at the Club, was so wonderful to us and...

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Thank allisonbb118
New York City, New York
Reviewed 3 days ago NEW

I came here with my friends for my birthday and my room was very spacious, very updated ! Walking distance to all the attractions like coco bongos, fat Tuesday's and hooters! Hotel was very lax but very attentive to my needs

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Thank velvetwilliams1623
Oregon, Ohio
Reviewed 3 days ago NEW

Thank you sara for the amazing job you did, i stayed with my family from the 20 to the 22 in four rooms, it's an amazing resort, we didn't like the food that much and the service from some of the other employees was terrible, if i go back to the resort is because of the service of this young...

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Thank alandoorgachurn
Reviewed 4 days ago NEW

Me and my wife were here in Mexico for our second wedding anniversary. Even though some of the reviews were bad we went ahead and got this booked (through Lastminute) as it was the only one which was within our budget and close to the area we wanted to go. When we arrived, they didn't have my reservation so I...

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Thank Nitin S
Reviewed 5 days ago NEW

My room was right across form Grand Fiesta American air-conditioning system that is really loud - especially at night. Had hard time finding my reservation, staff was not well trained. Will not come back.

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Thank Dolores D
Reviewed 6 days ago NEW

We stayed here due to default because we couldn't get in to where we really wanted to. It was part of a group discount. We thought we'd give it a try. When we checked in they put my kids six doors down from us! They claimed they did everything they could and that they were completely booked. Which we knew...

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Thank Tanya W
New York City, New York
Reviewed 6 days ago NEWvia mobile

I went with just family so i thought it would be boring, but thanks to ozzy who made my trip worth more than anything in the world, I couldn't ask for anything better. He kept me entertained every second of each day, always made sure I was having fun and enjoying my time. Thanks to him I know that I...

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1Thank yabadia123
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear guests, we would like to thank you for taking the time to write your comments. We would like to thank you for your kind mention on behalf of Ozzy, who will be informed of this. We hope to see you back soon, best regards.

Freeport, New York
Reviewed 1 week ago NEWvia mobile

I'm not a "write a review" person. But WOW ozzy and Fred made the whole trip. They were so energetic and such great people. They were enthusiastic and encouraging. You can tell they really loved their jobs.

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2Thank Kmoran29
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear guests, we would like to thank you for taking the time to write your comments. We would like to thank you for your kind mention on behalf of Freddy and Ozzy , who will be informed of this. We hope to see you back soon, best regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $153 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Cancun staff and other travellers.
272 questions
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Questions? Get answers from Krystal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to have plenty of time for the check inn and check out, all thought saras job is amazing the lines get so big.”
 of 5 bubbles alandoorgachurn, 23 Feb 2017 | Read review
“Great view, Very clean”
 of 5 bubbles nitins637, 22 Feb 2017 | Read review
“I would not recommend this place - too noisy and not profesional.”
 of 5 bubbles 705doloresd, 21 Feb 2017 | Read review
“Ask for the building farthest from the Hard Rock and Coco bongo”
 of 5 bubbles tanyaw617, 20 Feb 2017 | Read review
“Choose a room as far away from Congo as possible for a quieter stay. Also choose a beach view, as the others have street noise.”
 of 5 bubbles Lori32161, 19 Feb 2017 | Read review
5 of 5