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Krystal Cancun

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Krystal Cancun
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4,316 Reviews from our TripAdvisor Community

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Showing 1,776: English reviews
Reviewed yesterday NEW

We were there from january 8 to 12th. Very nice hotel, very clean and the beach was perfect. We were there with our kids (3 and 6 years) and they loved the kid's club with Doris who took care of them very well!!!!! TY Doris!!!! Yoan and Lory-mai give's you a big hug from Montreal!!! XXXXXXX

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Helpful?
Thank Claude H
Newcastle, Australia
Reviewed 3 days ago NEW

We are currently staying here. Internet hasn't worked in the room since we got here. Every day I go to the front desk and ask for it to be fixed and everyday they do nothing. Lol it is a little funny. I ordered 2 towels 3 hours ago, then again an hour ago and still waiting and it's now 11.18pm...

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Helpful?
Thank Rob P
Reviewed 4 days ago NEWvia mobile

We have timeshare here. The activity staff here (Osmim, Frida, Freddy) are all super friendly and energetic and kept us involved with pool parties, dart, beer pong, drinking contests. They always greeted us morning and evening and made sure we were both having a great time out on our week long vacation. Thanks guys and see you again soon.

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Helpful?
1Thank Derek K
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, we apprecite you taking your time for wrtting your kind review, we hope to see you back soon. Best regards.

Santa Fe, New Mexico
Reviewed 5 days ago NEW

Service was good but the first room we got were horrible it seems like the hotel was completely booked and they gave us the worst they had. Bathroom was not cleaned and the bed did not have sheets Incalled to complain they stated someone would come but nobody showed up. The next morning I requested other rooms specified my concerns...

Review collected in partnership with this hotel
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Helpful?
Thank Diana G
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Gues, we apologize for the cleaning issues, we are working in improvements in our resort. We appreciate you taking the time to write this reviews, and give us you feed back. i Hope we hope to see back and change the first impression yuo have on us. Best regards

Reviewed 5 days ago NEW

I went on a family trip from Jan. 4- Jan 11th 2017 and at first I was excited about going to Cancun and I was hoping for the best staying at the Krystal Cancun. I had read good and bad reviews, but I stayed optimistic. Hotel was nice, staff was pretty friendly at first, but I felt that once they...

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Helpful?
Thank Julieana M
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, we appreciate your time taken for writting this reviews, and apolologize about the inconviniences you had aolong you stay, we are improving some of the issues you mentioned like attitud. We understand the feed back is for us to work in our opportunities, and aou main gold is to exceed them. Once again we apologize and we hope...

Reviewed 6 days ago NEW

Somehow we got the presidential suite and holy cow - get it if you can. 3 bathrooms, private rooftop pool with sun lounge area, hot tub full living room, dining room and kitchen. IT WAS AMAZING! - The cost $150 per night. This room is definitely perfect for a group of 6-8 people. When we checked out to go to...

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Helpful?
1Thank Jasmin G
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, we apprecite you taking your time for wrtting your kind review, we hope to see you back soon. We'll let Julio Know about your mention to him. Best regards.

Reviewed 6 days ago NEW

Very good experience overall especially due to the bellman JOSE, he's been extremely kind and helpful throughout the whole trip, always available whenever we needed something, If you end up going to the hotel and you have any issues I recommend to go speak to him! Fun entertainment, beautiful beach and outdoor area. Rooms average but a very good quality/price...

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Helpful?
Thank Angelica G
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, we apprecite you taking your time for wrtting your kind review, we hope to see you back soon. We'll let José know about your mention to him. We apologize for the key issue, we hope you can give us the opportunity and be able to give you a better service in the future. Best regards.

Reviewed 1 week ago NEWvia mobile

Last year while in Cancun I stayed at Aloft while friends stayed at Krystal. Aside from going in with them to see their room at check in, I could not get into this hotel ESPECIALLY after dark. Security is on their job! The rooms are ok, clean and the front desk and all staff are very friendly, attentive and respond...

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Helpful?
Thank SmartyPantsJones
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, we apprecite you taking your time for wrtting your kind review, we hope to see you back soon. We'll let José know about your mention to him. We apologize for the key issue, we hope you can give us the opportunity and be able to give you a better service in the future. Best regards.

Norwegia
Reviewed 1 week ago NEW

Hello . Is Edgar Pacheco Bardales working there by the pool bar? I met him last year in Mexico and he is an amazing bartender:)he will make my stay even better if he is in Krystal now. I would appreciate if somoeone could confirm that he works there.

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Helpful?
Thank KamilaF1234
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, we appreciate your time taken for wrtting your kind review, we hope to see you back soon. We'll let Edgar Pacheco know about your mention to him. Best regards

Fort Worth, Texas
Reviewed 1 week ago NEW

We where at Krystal in Dec. 2016, we went there on the booking VIP "deal", I'll get back to that part, the hotel is one of the oldest still standing, the location is perfect, but the place needs major updates. We where on the 6th floor and had to wait as long as 20 minutes for an elevator (we walk...

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Helpful?
2Thank ajdeichert

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $156 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Cancun staff and other travellers.
259 questions
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Questions? Get answers from Krystal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel this one is terrible”
 of 5 bubbles 102robp, 14 Jan 2017 | Read review
“Tower C is no good! at least not 2304 AC leaks to the restroom 2306 had AC unit that partially works.”
 of 5 bubbles julieanam, 12 Jan 2017 | Read review
“I understand from other reviews that tower B gets noise from the nightclub next door. Tower A was fine. Ocean views are outstanding.”
 of 5 bubbles sdm2000, 9 Jan 2017 | Read review
“Best views are of the beach and the water”
  • Great room. Lots of space
 of 5 bubbles caplanjoel, 5 Jan 2017 | Read review
“Ocean view is best!”
 of 5 bubbles emamo2017, 4 Jan 2017 | Read review
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