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05/03/2018 06/03/2018
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    Krystal Cancun

    Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
    011 52 55 4163 7120
    Hotel website
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    05/03/2018 06/03/2018
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    Traveller (4003)
    Room & Suite (1032)
    Pool & Beach (922)
    • Excellent36%
    • Very good31%
    • Average17%
    • Poor8%
    • Terrible8%
    Travellers talk about
    “el mortero” (53 reviews)
    “new tower” (65 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    5 Mar6 Mar
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (5,267)
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    1 - 5 of 2,188 reviews

    Reviewed yesterday via mobile

    Beautiful Hotel , but slight dated And pls do not take top floor or rooms On left of the peppery ( when facing the beach ) loud generator or Some air ventilation fan extremely loud and at nights very loud , also spoke to manage...More

    Thank NIGEL D
    Reviewed yesterday

    Good location for walking to stores and restaurants. The Krystal Grand resort has many levels via stairs and ramps,but we found it hard for older folks or those with knee issues. Thanks to our check in lady (Nancy) we got an upgrade room with great...More

    Thank Ben R
    Reviewed 2 days ago via mobile

    We are in the older section of the KRYSTAL and it is good not great air-conditioning marginal facilities acceptable however the view the professionalism of the staff and the amenities are amazing I would never do an all-inclusive in Cancun or anywhere for that matter...More

    Thank Lynne G
    Reviewed 3 days ago via mobile

    I have been to my share of resorts and this one was pretty disappointing. We went during the slow season and apparently they have changes during that time. Food: Nothing amazing. All the restaurant s were nothing amazing. The buffets have the same thing everyday...More

    Thank Soristo
    Response from Krystal-Cancun, Guest Relations Manager at Krystal CancunResponded 2 days ago

    Dear guest we apologize for the inconveniences you had along your stay, we will take the propper actions to it, thank you very much for giving us the oppportunity of improvings things out trought your comments. Best regards.

    Reviewed 5 days ago

    We stayed at the Krystal as a timeshare exchange through RCI. Check in was a little crazy because of the RCI exchange and wanting to get you set up with the timeshare people but we were firm and informed them we had no interest. We...More

    Thank mom3md
    Response from Krystal-Cancun, Guest Relations Manager at Krystal CancunResponded 2 days ago

    Dear guest, thank you for your kind review, we will take the comments into considerations. We hope to see you back soon to Krystal Cancun. Best regards.

    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Outdoor pool
    • Price range
    • US$109 - US$273 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #49 Spa Hotel in Cancun
    • #58 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 435
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, HotelQuickly, Hotwire, Evoline ltd, getaroom.com and Cancelon so you can book your Krystal Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Krystal Cancun Hotel Cancun ,
    • Nh Hotels Cancun ,
    • Nh Krystal Cancun Hotel ,
    • Krystal Hotel Cancun ,
    • Nh Krystal Hotel Cancun
    Add Photo Photos
    Traveller (4003)
    Room & Suite (1032)
    Pool & Beach (922)
    Dining (318)
    Family and Play Areas (33)
    Business Centre & Event Rooms (10)
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    Ask a question
    Questions & Answers
    Carlos S
    10 February 2018|
    AnswerShow all 2 answers
    Response from MinneapolisTravlr | Reviewed this property |
    Yes, everything is air conditioned.
    9 February 2018|
    AnswerShow all 4 answers
    Response from John2Mary | Reviewed this property |
    We charged our two meals to our room. They are part of the AI. Although we did not have ai, we saw folks signing their checks. Btw. Yes bar drinks are FREE with the white wristband. But they are only $3.25 anyway. Cheap... More
    21 January 2018|
    Response from JADJR1163 | Reviewed this property |
    yes to the swimup bar
    Room Tips
    "The Hyatt hotel side third floor was much quieter."
    Read review
    "Any of the higher Ocean View Rooms facing the amazing beach"
    Read review
    "without ocean view room still good street view with those palm tree."
    Read review
    "Don’t buy the travel club membership"
    Read review
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