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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

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Boulevard Kukulcan, Km 9.7 Zona Hotelera, Cancun 77500 Mexico
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Traveller (5904)
Pool & Beach (824)
Room & Suite (448)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 19/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 274 hotels in Cancun
Location
Cleanliness
Service
Value
Royalton CHIC Suites Cancun Resort & Spa offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 – Rooftop Cabana Lounge.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Kids club
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
Spanish
Hotel links
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Location

Full view
79Somewhat walkable
Grade: 79 out of 100
12Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
4006Reviews1021Q+A100Room tips
Traveller rating
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Seaside705242 wrote a review Yesterday
Atlantic Beach, Florida1 contribution
+1
Awesome service and fun time. Best bar service. Enjoyed the daytime atmosphere and bar tenders. Ramses was amazing. They are lively and great at engaging with guest making pool side bar service a fun time. I can’t say enough about how much we enjoyed our swim up bar service.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: None to mention
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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IZZY wrote a review Nov 2021
Toronto, Canada44 contributions51 helpful votes
+1
Hotel's Favourite
Definitely the best Royalton I have stayed at! I arrived September 25th with a group of friends. We booked a diamond club lagoon view room. When we got to the hotel (which is a 30 min drive from the airport) the VIEW from when you first walk in was breathtaking. You can check out some YouTube videos to gain a better perspective, however in person can’t compare. We arrived and we’re greeting and handed hand towelettes and a drink. Then we were walked to diamond club lounge check in. This diamond club lounge was probably one of the most disappointing out of the royalton resorts, only because of the layout and size. The associates at the check in desk were outstanding. We inquired about upgrading our room to ocean view because we were going to be here for 2 weeks. The price to upgrade was great and we were lucky there was availability. Rooms were ready for us and the time was approx 3 pm. We also received access to our virtual butler (via WhatsApp) and also met our butler in person. I love the virtual butler! You can ask and inquire about anything and they’ll bring you anything!!!!! Our butler was Sandra! Sandra is one of the reasons why our stay was so incredible! For 2 weeks Sandra made sure our reservations were good, our friends were good and she went out of her way to provide exceptional customer service! I’ve had butlers before with royalton and never have they been so committed like Sandra has been. I highly recommend you ask for Sandra! You won’t be disappointed! Room: The room was stunning. Great size, clean and smelt amazing! We were so happy with it! I loved the washroom layout. The beds were so comfortable and they have a pillow menu if you’re diamond club. The closet was large, equipped with a steamer and a safe as usual. The view from the balcony was just breathtaking. Our friends had a lagoon view and I have to say that view is also stunning. Just depends on your preference , sunset or sunrise. So on the topic of the room, our first room, the AC was not working so we asked for a room change and they did it no problem. The AC in the new room worked perfectly. Going into our second week at the hotel, at 3 am we heard dripping. We thought nothing of it, however when it started drilling faster and louder, we check and to our surprise discovered a huge puddle in the washroom/vanity area . There was a huge leak from the ceiling! We called front desk and the night manager came up shortly. The night managers name was Jose. Jose came and assessed the situation and radioed a tech to come take a look. Jose quickly got us another room instantly. We packed our things quickly and Jose helped us move everything. We had also decorated the room for my partners 30th birthday, so I had balloons and decor everywhere. The same moment Jose brought the balloons and the decor to the new room! Thank you Jose! Other notable things,room service was good, the diamond club additions were delicious. Breakfast room service was amazing. They can setup special romantic breakfasts in your room with chocolate covered strawberries and sparkling wine! The mini fridge is stocked I believe every 2 or 3 days but you can call daily for them to stock it. You can literally call for anything and they’ll bring it . Pool, beach and entertainment: This resort has daily activities planned and it’s never a dull moment. When I tell you the amazing experience that is to be had by the pool !! This was the most entertaining resort I’ve ever been too!! There is a daily schedule that you can check on the APP and it tells you what’s happening and at what time. The entertainment by the main pool lasts till like 5 or 6 and the diamond club pool is more calm but still fun obviously because of the close proximity. If you choose to relax on the beach it’s calm and quiet. The service in the diamond club pool area is the best, they serve u constantly and they set up your chairs for you daily for when you come . I had met Magana on my first day and he was amazing . He always helped my friends and I set up our spots by the pool or beach. His service was outstanding. Isabel was another person I wanted to recognize by the diamond club pool area. She provides excellent service as well. The food they serve in the diamond club area 🤤 literally drooling thinking about it. They grill daily, you can get lamb, chicken, fish or steak!!! They change up the menu daily as well. If you’re not diamond club there is a menu u can order from which is still delish! Is the diamond club beach and pool area worth it ? In my opinion, yes!!! The rooftop lounge- level -18! ABSOLUTELY STUNNING! you can spend your day up there if you choose, however if you’re not diamond club you have to pay for drinks. I loved my experience on level 18. We spent 3 days up there. One of them was we reserved a cabana for my partners 30th birthday. I had pre ordered 3 bottles which you pay for and you can charge to your room. The reason I did all this was I wanted to do like a day club feel/vibe for the birthday. So we got there at 12 pm that day and it was empty no one was there really but the DJ and the entertainment was still lively. By 3 pm, EVERY SINGLE CABANA AND BOOTH WERE FULL! I was shocked!!! A lo of people visiting level 18 are actually not from the resort! It was Las Vegas style in comparison! Lots of birthdays, everyone was having so much fun! I ordered hookah and a cake which the entertainers/animation team brought over with candles! They made the day so special. Also I wanted to recognize Victor who is the rooftop supervisor. He was so helpful with setting up our booth and making sure we were happy! Thank you victor!! Also Alberto and Eduardo, who served us, they were so outstanding, they really helped create such a positive and fun experience/environment. When are cups were looking low, they top you up right away . They’ll either bring your bottle or grab you drinks from the bar. They were amazing. We also ordered food from level 18. I have to say the food was mouth watering. The coconut shrimp was to die for!!! Loved my experience at level 18 highly recommend it. The selling point for diamond club was to get unlimited access to level 18 and have drinks included. Just to add to the entertainment, there are nexus people in the hotel. They can book anything you could ever ask for. Ask for Carlito! He booked like 10 excursions for me and my group. We booked tulum, catamaran and even night clubs! Carlitos was so helpful thank you! The hotel is walking distance from the nightlife strip. It’s a 5 min walk, super safe! We even walked to the markets there too. The nightlife in the resort was dead due to the pandemic. They stop the Dj party at midnight and they don’t serve alcohol past midnight due to the covid restrictions. But that didn’t stop us as we would go to the clubs on the strip. The food: Food was good, not the best but not bad. I found when you get special dishes or paid for something it was 10 x better. The buffet had great selection and was delicious. The seating is accompanied by beautiful floor to ceiling windows and a view of the ocean directly. Stunning layout! The a la carte restaurants had the best food! Jade was the best and hunter was delicious as usual. I don’t remember the name of the manager at the French restaurant, but he was amazing. Room service was 24 hours and it was good. Service: Service was amazing from everyone. We did not have even one bad encounter or bad experience with service. One time we brought bottles down on the patio level and drank it with other people and They even brought us cups and ice. They’re amazing. The only thing is paying for a bottle or service on the beach cabanas is not worth it. They don’t specialize in bottle service and they’re not setup for it as well. Level 18 they know how to do bottle service. And the poolside cabanas are worth it. All the bartenders were great! They make amazing drinks! The lobby bar and the espresso Martinis are to die for. Also wifi is free and no issues with connectivity. Is diamond club worth it? In my opinion yes, just so you don’t feel restricted to certain areas for ex diamond club pool area or the roof top lounge. Even the top tier alcohol. Do I think they specially provide you better service if you’re wearing a diamond club wrist band ? No I feel like everyone receives the same level of service which I liked. I highly recommend this hotel! I’m trying to go back asap with a group again!
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
22 Helpful votes
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Response from General Manager, General Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 24 Nov 2021
Dear guest, First of all we want to Thank you for taking the time to write such kind review about your recent experience at Royalton CHIC Cancun, we were truly honored to be hosting you and we are already missing you! It's great for us to know that you were able to enjoy a great stay at our property and we can't thank you enough also for mentioning to the staff that added a special value to your stay, your comments are very important to us and we really appreciate your feedback about our service. Finally, we want you to know that it would be an honor to get the chance to welcome you again at paradise and let us exceed your expectations again in your next visit, we can't wait to your next vacation in Cancun, remember this is already your home away from home, but meanwhile we wish you all the best. Regards! Vladimir Mayllen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matt Gesell wrote a review Yesterday
1 contribution
Ramses & Linares are the best in the Dimond Club pool area. They are engaging and make the drinks expeditiously and with quality. The remainder of the resort is so-so for the price you pay. Our butler Axel could have been more informative, because I didn't get to surprise my wife with anything special for our one year anniversary. I wish there was more things given to me to know what else we could have done.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Juan Lozano wrote a review Yesterday
2 contributions
I loved the service that they gave me a very good place to return to thanks to the room service boy Cristhoper and Angel who attended me yesterday, they have very good customer service, the food is very good and their restaurants are also very good.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Charlotte wrote a review 23 Sep
England, United Kingdom32 contributions9 helpful votes
+1
Just had an amazing week at this gorgeous hotel for our honeymoon! We had diamond club as part of our booking with Tui which we didn’t even realise and what a lovely perk it was. We had a lovely butler Maria who was fantastic! She checked in with us everyday and made all our restaurant bookings. Diamond club meant we got the best tables in the restaurants - usually in the window looking over the mega view. We also got our own sunbed area, we popped down before breakfast and chose a spot and then when we returned it had all been set up with towels, table and an umbrella. Perfect! The area was halfway between the sea and the diamond club pool. The waiters were superb, I never had to ask for a drink. In fact he used to just show up with margheritas for me in the end! We spoke to a couple in the airport and they never had diamond club and still had a great time so don’t worry either way. Food wise, the buffet is great and open all day. We tried all the restaurants - Agave was our fave! I’m a vegan and found it fairly easy to eat, there’s a vegan corner at the buffet and vegan dishes labelled on menus. My pasta dish at Grazie did arrive with loads of cheese on as I don’t think they fully understand the concept of vegan but it was swiftly replaced. My partner loved all the activities, he joined in with volleyball and table tennis. The entertainment team are great and there’s always music, or one day there was a sax which I loved. The rooftop is where the main partying happened so don’t be put off by people saying this is a party hotel. It is if you want it to be! One day we partied on the roof, the next I read a book and relaxed. It’s got everything. Evening entertainment is good too, Martini X is the place to be. They did a silent disco and it was fab. Any negatives? It’s a tall building so you’ll rely on the lifts a lot which can be busy at times but that’s about it. People say the rooms are damp but only if you leave your door open, it is 95% humidity in Cancun after all. I was so nearly put off booking this because of the bad reviews but I’m so glad we went for it. Thank you Maria & team, honestly the friendliest staff I’ve ever come across and they couldn’t do more for you :)
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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juliemcneil1975 wrote a review 23 Sep
Sunderland, United Kingdom33 contributions46 helpful votes
+1
We visited the hotel September for 2 weeks, first time in Mexico so didn’t really know what to expect. On arrival to hotel it looked beautiful bell boys took our cases we checked in quickly and we were given a welcome cocktail, very nice. We were given a little information and asked if we wanted to upgrade we choose not to and pleased we didn’t. ROOM 21122 beautiful, safe in room, toiletries, tv and mini bar. Room was cleaned every day and towels changed daily, our fridge on 2 occasions was not stocked up so had to ring room service for this to be stocked and next day told reception but this was sorted every day after this. Room service a 5star this was beautiful, breakfast on balcony was a nice change and chicken wraps were the best, easy to order through the TV. Pool/beach We didn’t use the pool to busy and people with to much alcohol another thing you need to get up early for a bed. We weren’t bothered as the beach was lovely and quite and could always get a bed even after 11, staff on the beach were great always at hand to take orders. We didn’t have food at the beach as we would go to restaurant or to the pizza take out which was lovely. Restaurant/bar Main buffet restaurant was ok few times we had to wait for drinks or even some water and food was average, salad bar was great plenty to chose from, had breakfast twice and the service was much better. Coffee or tea brought to your table which was great and plenty choice for breakfast. We only used hunters, jade and sports bar. Jade went 3x and all 3 we had a different experience one was great other 2 we waited for ever for food and drinks. Hunters we visited 3x and 2nd we had rosy so our last night I asked for rosy again as she is great and the service from her was first class credit to the team, food was very nice as well. Sports bar we loved and service was the quickest out of the 3. Martini bar We loved this bar when it wasn’t busy as when it got busy it was a lot of people flashing the cash at the bar to be served not my thing. We met a lovely waiter who brought our drinks to us, yes a small tip we give but was worth his service he was a lovely man and his name was Cisneros, he never let our drinks go empty until we said we were leaving for our meal. Spa Spa was amazing definitely worth a visit. All staff were very nice didn’t see one bad one. All in all we had a lovely stay my only negative was some folk flashing the cash around to be served first and we felt tipping was a thing to be served first. Diamond club we weren’t bothered about and don’t regret not upgrading. Most staff were good not all….
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barbara G wrote a review 23 Sep
15 contributions7 helpful votes
Reception staff rude, not all but some. Didn’t receive the best welcome. Was asked to upgrade to Diamond service and made to feel that experience and service would be compromised if we didn’t. The price went from 1500 dollars down to 500 dollars. The man on reception was really rude when we didn’t agree to upgrade.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from General Manager, General Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded yesterday
Dear guest, First of all we want to Thank you for taking the time to write your review about your recent experience at Royalton CHIC Cancun, we were truly honored to be hosting you. We want you to know that we feel very sorry to know that your experience was not what you expected, please be sure your comments are very important to us and we are taking them very seriously in order to avoid any kind of misunderstanding or inconvenience in the future. Our main goal is to make our guests feel like Royalty at our resort, so finally, we want you to know that it would be an honor to get the chance to welcome you again at paradise and let us exceed your expectations in your next visit, we can't wait to your next vacation in Cancun, meanwhile we wish you all the best. Regards. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chan wrote a review 22 Sep
1 contribution1 helpful vote
When we arrived sept 12, our rooms were suppose to be ready at 3, instead we got checked in at 4;30 pm. we had encountered a racist guest while here and when we complained, our butler told us there was nothing they could do, the same racist guest got into a physical fight with one of the beach vendors as well. nothing was done. then I left my sandals at diamond club by the beach, i went to lost and found for 5 days straight and they weren't able to find it ( obviously the workers stole it and didn't report it ) the food was at best 3 stars, you could get better food outside. literally they only give you extra attention when you pay them or tip them more. only good thing about this place is. the beach. i wouldn't go here again. disappointed and it ruined our stay here.
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded yesterday
Dear guest, First of all we want to thank you for taking the time to write about your experience at our resort. Regarding the incident highlighted in your comment, we would like to emphasize that all of our employees are meticulously checked upon entering the work area and upon leaving. They are not allowed to carry unnecessary personal items in the hotel to avoid misunderstandings. Our team has informed us that the corresponding investigation was made and you were supported at all times in the search using security cameras and employee interviews, however, unfortunately there is no evidence that your belongings were taken for a staff member We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us. Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam A wrote a review 22 Sep
1 contribution1 helpful vote
Terrible guest services room Air conditioning is broken and literally the room is 100% humidity The balcony door doesn’t work. And when you do open it the balcony is leaking from the room above. The hotel staff refuses to change the room or even to rectify the situation . Failing to provide any support I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE WHO EXPECTS to receive any level of quality service. Basic expectation is to have a decent room per your booking with the functioning amenities in the room. Instead you are only greeting with we can’t do anything for you. Meanwhile. People are checking in and out every day. This is by far our worst resort experience. This is only day 2 of 7. Let’s see how terrible the rest of the vacation goes. I will definitely keep you all updated on this horrible Sauga
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Date of stay: September 2022Trip type: Travelled with friends
Room Tip: Just go to a different resort. If you accept mediocre then go for it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 2 days ago
Dear guest, We are very concerned about your review, since you still at property we would like to get the chance to change your perspective. Our team will contact you shortly to follow up your requests. We hope we can improve your impression of our service. Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beckie W wrote a review 22 Sep
5 contributions
Stayed here in May 2022 for two weeks from the UK, some positives and some negatives - Positives- Great selection of cocktails Great white and red wine in the evenings Iced coffees from the coffee shop are awesome Gym is very well equipped and air conned. Great views when having breakfast Omelette every morning were amazing Sports bar is great with great food also Resturants were very nice! Our favourite was the Asian! Negatives- It is like a hotel, not like a resort. We knew prior to arriving that it was smaller than what we were use to. However one pool for all can be very busy at times. Especially in the afternoons when you are trying to get a drink in the swim up! Better off walking over to the bar nearby for quicker service. We went during seaweed season. I think they could have made more effort to clear it on a daily basis. Entertainment is poor. Definately room for improvement in the evening shows! However we did like the casino evening on the rooftop on one evening Steak house could be better
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$316 - US$466 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
180
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Frequently Asked Questions about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Which popular attractions are close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Nearby attractions include Playa Chac Mool (0.3 km), Tornado (0.1 km), and Dips Pool Bar (0.00 km).
What are some of the property amenities at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, free parking is available to guests.
What are some restaurants close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Conveniently located restaurants include Taqueria Los Chachalacos, The Surfin Burrito, and Natura.
Are there opportunities to exercise at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Many travellers enjoy visiting Zona Arqueologica El Rey (6.5 km) and Scorpion’s Temple (2.1 km).
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have any great views?
Yes, guests often enjoy the ocean view available here.