We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
All reviews hotel zone murphy bed in the living room great beach full kitchen through rci breakfast buffet timeshare pitch outdoor restaurant convenience store bit dated bus stop beach bar spent a week ocean view mexican food other resorts water aerobics
Room- nice older deco 1- bedroom with separate living, dining, n kitchen areas; nice entry way/bathroom floor tile; a/c n thermostat worked great- old fashioned wall paper; reg household plain doors n door handles; old light switches; chipped paint on doors here n there; nice...More
Review collected in partnership with RCI
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank marobles3321
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded today
Dear mr0bles33:
We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you...More
The Hotel is one of the oldest hotel in Cancun. They tried to keep it up but it’s starting to show its age. The Beautiful beach is in a good area but the sand has been build up So there’s very little deep water. The...More
2 Thank Howard W
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago
Dear Howard W:
Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill all your conception in general. Our policy is to make every attempt to please our...More
Babies in diapers in the pool is unacceptable to me.. babies in diapers in the jacuzzi is unacceptable to me.. adult only pool in the shade.. its needs a total makeover.. very small resort with no activities... i would not go back or recommend to...More
Review collected in partnership with RCI
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Seaside44884659710
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago
Dear Seaside44884659710:
We appreciate our guests’ comments since they help us improve our services. Please be assured that we will share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us to improve our...More
My wife and I stayed here 17 years ago for our honeymoon. We picked this hotel knowing that it was a very good place back in the days.
We got to hotel, the reception and lobby area looked the same as it did in 2001....More
Thank POmarAnes1
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 3 weeks ago
Dear P. Omar A:
We appreciate our guests’ comments since they help us improve our services. Please be assured that we will share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us to...More
The rooms are super big and clean. The grounds are very well cared for. The entertainment is good but the clientele do not participate so many were cancelled.
The scenery is very nice. it is centrally located so it is easy to go everywhere for...More
Thank Rose-marie D
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 9 October 2018
Dear Rose-marie D:
We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank...More
Seek shelter from the warm Caribbean when you stay in our hotel’s complete accommodations. Our rooms’ furnishings and amenities provide total privacy and relaxation. Staying just within the premises of our …Morehotel in Cancun is still enjoyable. We have complete facilities for physical recreation, dining, night life, and personal pampering. Less
Hotel class
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Awards & Recognition
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
US$86 - US$306 (Based on Average Rates for a Standard Room)
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Awards & Recognition
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
US$86 - US$306 (Based on Average Rates for a Standard Room)
Response from E7850QFbriang | Reviewed this property |
I know you can send your laundry out to be cleaned. Not sure about actual coin operated machines on site. Probably best to contact the hotel. Yes there is a microwave and mini fridge in room.
There were two pools however neither of them had a pool bar, however there is a bar right near the pool and they will come to you to take your order in or out of the pool.
