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Casa Maya Cancun

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Traveller (1281)
360
Panoramas (12)
360
360
360
Traveller (1281)
360
Panoramas (12)
Pool & Beach (381)
Overview
Boulevard Kukulcan Km 5.5 Zona Hotelera Cancun, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,608)
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1,000 results
Traveller rating
270
401
176
76
77
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Time of year
LanguageEnglish
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270
401
176
76
77
Show reviews that mention
All reviews hotel zone murphy bed in the living room great beach full kitchen through rci breakfast buffet timeshare pitch outdoor restaurant convenience store bit dated bus stop beach bar spent a week ocean view mexican food other resorts water aerobics
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1 - 5 of 1,000 reviews
Reviewed 2 days ago

Room- nice older deco 1- bedroom with separate living, dining, n kitchen areas; nice entry way/bathroom floor tile; a/c n thermostat worked great- old fashioned wall paper; reg household plain doors n door handles; old light switches; chipped paint on doors here n there; nice...More

Review collected in partnership with RCI
Thank marobles3321
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded today

Dear mr0bles33: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you...More

Reviewed 1 week ago

The Hotel is one of the oldest hotel in Cancun. They tried to keep it up but it’s starting to show its age. The Beautiful beach is in a good area but the sand has been build up So there’s very little deep water. The...More

2  Thank Howard W
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear Howard W: Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill all your conception in general. Our policy is to make every attempt to please our...More

Reviewed 1 week ago

Babies in diapers in the pool is unacceptable to me.. babies in diapers in the jacuzzi is unacceptable to me.. adult only pool in the shade.. its needs a total makeover.. very small resort with no activities... i would not go back or recommend to...More

Review collected in partnership with RCI
Thank Seaside44884659710
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear Seaside44884659710: We appreciate our guests’ comments since they help us improve our services. Please be assured that we will share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us to improve our...More

Reviewed 3 weeks ago via mobile

My wife and I stayed here 17 years ago for our honeymoon. We picked this hotel knowing that it was a very good place back in the days. We got to hotel, the reception and lobby area looked the same as it did in 2001....More

Thank POmarAnes1
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 3 weeks ago

Dear P. Omar A: We appreciate our guests’ comments since they help us improve our services. Please be assured that we will share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us to...More

Reviewed 7 October 2018

The rooms are super big and clean. The grounds are very well cared for. The entertainment is good but the clientele do not participate so many were cancelled. The scenery is very nice. it is centrally located so it is easy to go everywhere for...More

Thank Rose-marie D
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 9 October 2018

Dear Rose-marie D: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank...More

View more reviews
About
Description
Seek shelter from the warm Caribbean when you stay in our hotel’s complete accommodations. Our rooms’ furnishings and amenities provide total privacy and relaxation. Staying just within the premises of our More hotel in Cancun is still enjoyable. We have complete facilities for physical recreation, dining, night life, and personal pampering. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
US$86 - US$306 (Based on Average Rates for a Standard Room)
Also Known As
Casa Maya Cancun Hotel Cancun
,
Casa Maya Hotel Cancun
,
Hotel Casa Maya Cancun
,
Cancun Casa Maya
,
Imperial Fiesta Club Hotel Casa Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
US$86 - US$306 (Based on Average Rates for a Standard Room)
Also Known As
Casa Maya Cancun Hotel Cancun
,
Casa Maya Hotel Cancun
,
Hotel Casa Maya Cancun
,
Cancun Casa Maya
,
Imperial Fiesta Club Hotel Casa Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (1,281)
Room & Suite (550)
Pool & Beach (381)
Dining (89)
Amenities (58)
Family and Play Areas (9)
Business Centre & Event Rooms (2)
Nearby
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Questions & Answers
Ask a question
Kiwilover5000
12 September 2018|
AnswerShow all 2 answers
Response from E7850QFbriang | Reviewed this property |
I know you can send your laundry out to be cleaned. Not sure about actual coin operated machines on site. Probably best to contact the hotel. Yes there is a microwave and mini fridge in room.
0
Votes
TJT123
22 July 2018|
Answer
Response from Randy0531 |
Never had an issue in the room. Little issue at the beach
0
Votes
Mallary D
20 July 2018|
AnswerShow all 3 answers
Response from Dawn V | Reviewed this property |
There were two pools however neither of them had a pool bar, however there is a bar right near the pool and they will come to you to take your order in or out of the pool.
0
Votes
Room Tips
"The higher the rooms the better the view of the ocean,pools, grounds. Try to get a room with the ocean view."
rosemaried297
7 Oct 2018
Read review
"Ask for a room on the higher floors otherwise the palm trees might obstruct the view"
290dipag
31 Aug 2018
Read review
"Budget rooms are small kitchenette and smaller bathroom. Room size was still large."
B2279VRdeborahg
30 Jul 2018
Read review
"i mentioned firmer matrasses"
hansdeviso
22 Jun 2018
Read review
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