We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Casa Maya Cancun

Orbitz.comUS$156*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$165*
US$156*
US$165*
US$165*
US$156*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Casa Maya Cancun
Casa Maya Cancun
Panoramas (12)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,319 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Casa Maya Cancun
See the most recent reviews
Showing 867: English reviews
West Chicago, Illinois
Reviewed 3 weeks ago

Just returned from a beautiful restful vacation. The hotel is not extravagant or showy but it is tasteful and very clean. It is a great place for families and people who are not looking for thrills and frills. It has a very nice pool area and beautiful beach area.

 Report
Helpful?
Thank WindyCity2017
Lic Israel C C, Quality Deparment at Casa Maya Cancun, responded to this review

Dear windyCity2017: Thank you for choosing us as your host during your vacations. We are pleased to know that we fulfill your expectation and you enjoyed the pool and beach area. It will be a honor to have you back as our guest once again. Sincerely, your home. Casa Maya Quality Department

Haymarket, Virginia
Reviewed 3 weeks ago

Other than the outdated and stuffy lobby, the hotel is clean, the rooms are spacious, and the ocean view is gorgeous. Just be prepared for the sales pitch - they are going to try to sell you a time share BEFORE you even check in. Also remember that if you want to charge anything to your room (including meals from...

 Report
Helpful?
Thank C T
Lic Israel C C, Quality Department at Casa Maya Cancun, responded to this review

Dear C T: Thank you for being our guest during your recent vacations. We are glad to hear that you like the view and de facilities to the hotel. It will be an honor to have you as our guest during your next visit and treat you as you deserve. Sincelery, your home. Casa maya Quality Department

Denver, Colorado
Reviewed 4 weeks ago via mobile

The hotel is extremely outdated. The room is big (bedroom plus kitchen and "living room") but it looks like everything is going to fall apart and it smells...The bathroom is nasty, brown water came out of in the beginning. Door knobs are shaky, lols don't work. Safe didn't worm either. The iron is beyond bad. Everyone is trying to sell...

 Report
Helpful?
1Thank heapsofsmile
Lic Israel C C, Quality Department at Casa Maya Cancun, responded to this review

DearHeapsofsmile: We are sorry that we couldn’t fulfill your expectations and you can be sure that all of your comments will be evaluate to take the necessary actions to improve the service. However let me comment you that we are currently remodeling the rooms and we regret that you got an old one. We hope that you give us another...

New Jersey
Reviewed 4 weeks ago via mobile

We were on vacation in the Cancun area using my time share in this place witch is well located and my apartment is very am ple, good enough to accommodate the six of us comfortable, but I found out that requires some update in the kitchen area. However, the service all around is very good, from the desk to the...

 Report
Helpful?
Thank Luis O
Lic Israel C C, Quality Department at Casa Maya Cancun, responded to this review

Dear Luis O We are pleased to know that we fulfill your expectations once again and that you enjoyed the hotel and the service. It will be an honor to have you back as our guest on your next vacations. Sincerely, your home. Casa Maya Quality Department

atreat9
Reviewed 4 weeks ago

The property felt like it was the oldest one there with no great amenities, my room was not renovated and needed a lot of love. The a/c unit leaked water and did not cool very quick. I can say the beach access and views were amazing for some nice quiet time. The first two days our Wi-Fi was down and...

 Report
Helpful?
Thank atreat9
Lic Israel C C, Quality Department at Casa Maya Cancun, responded to this review

A treat9: We are sorry that we couldn’t fulfill your expectations however let me comment you that we are currently remodeling the rooms and we regret that you got an old one and also we are working on the Wi-fi so you can use the Internet without problems in your next visit. We hope that you give us another opportunity...

South Riding, Virginia
Reviewed 20 April 2017

Cancun is shaped like a seven (7). On the north coast, the water is exceptionally calm and shallow, the beaches wide. Casa Maya sits on the north coast and enjoys this location. Great resort and serve - exceptional for children as well. Disadvantage of the "north coast" (or an advantage depending how you look at it) is that there are...

 Report
Helpful?
2Thank dageorgeinva
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear dageorgeinva, Thank you for be our guest during your recent vacations. We are pleased to know that you enjoy the beach and that your stay here at the hotel was in your expectations. We'll be happy to have you back on your next vacations to Cancun. Sincerely, your home, Casa Maya General Management

australia
Reviewed 14 April 2017

RECENTLY FULLY & BEAUTIFULLY REFURBISHED HOTEL on a great beach, north of the nightclub area. Large comfortable rooms with wifi and overlooking the beach. Plenty of free beach lounges and umbrellas free, and medium priced restaurants. Mariachi band monday lunch and beach party wednesday night.

 Report
Helpful?
1Thank ian w
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear ian w, Thank you for being our guest during your recent vacations and for taking the time to share your experience. We are pleased to know that we fulfill your expectations and that you enjoyed your stay at the hotel. Also we are happy to hear that you like the events that we had for our guest like the...

Reviewed 14 April 2017

We stayed here last year for two and a half weeks great experience the best beach in Cancun if you just want to get in a nice swim and avoid the crash of the waves. Clean rooms, excellent buffet, great staff we have booked this place again for two weeks this year also.

 Report
Helpful?
1Thank Wil C
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear Wil C, Thank you for choosing us as your host during your last vacations. We are pleased to know that we fulfill your expectations and that you enjoyed the beach, facilities, food and service that the hotel has to offer. We'll be happy to having you this year too. Sincerely, your home, Casa Maya General Management

Port Perry, Canada
Reviewed 12 April 2017

Spent 2 weeks here in Feb-Mar. and I need to say the beach is the best I've been to in Cancun. Great service food was good. The pool area always had something going on not to mention the 2 food locations.The hotel is older but updated,staff was helpful and the rooms were cleaned daily by great ladies. I will return....

 Report
Helpful?
1Thank kevinmY4028QQ
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear kevinmY4028QQ, Thank you for choosing us as your host during your recent vacations to Cancun. We are pleased to know that we fulfill your expectations and that you enjoyed the beach, food, service and the pool activities that the animation staff has to offer. It will be an honor to have you back as our guest on your next...

Reviewed 11 April 2017 via mobile

We are not members. Apparently the upgraded rooms are for members only. Upon entering our room we had to hold our breath, the smell of room with some kind of cleaner trying to hide it was hideous. It was late when we arrived. Tried to get some sleep but the bed was like a rock. We called for a mattress...

 Report
Helpful?
1Thank Heather R
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear Heather R, Thank you for taking your time to write about your experience with us. We are sorry that we couldn’t fulfill your expectations and you can be sure that all of your comments will be evaluate to take the necessary actions to improve the service. However let me comment you that we are currently remodeling the rooms and...

1,553 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1048)
Viewed
View from Room (112)
Viewed
Pool/Beach Area (224)
Viewed
Room/Suite (129)
Viewed
Hotel & Grounds (142)
Viewed
Bathroom (24)
Viewed
Dining (39)
Viewed
Family/Play Areas (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (370)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (484)
Viewed
Amenities (58)
Viewed
Beach (35)
Viewed
Elite Junior Suite (66)
Viewed
Elite Studio (47)
Viewed
Junior Suite (79)
Viewed
Main Pool (57)
Viewed
Relaxation Pool (16)
Viewed
Dining (37)
Viewed
Studio (43)
Viewed
The Hotel (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (5)
Viewed
Dining (3)
Viewed
Pool/Beach Area (2)
Viewed
View from Room (1)
Viewed
Other (3)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.3 km away
Real Inn Cancun
Real Inn Cancun
#63 of 181 in Cancun
480 reviews
8.0 km away
Emporio Hotel & Suites Cancun
2.8 km away
Beachscape Kin Ha Villas & Suites
Show Prices
Show Prices
Show Prices
7.9 km away
Aloft Cancun
Aloft Cancun
#65 of 181 in Cancun
921 reviews
3.0 km away
Fiesta Americana Villas Cancun
4.0 km away
Krystal Grand Punta Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $163 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Hotwire, Expedia, Hotels.com, Priceline, Cheap Tickets, getaroom.com, HotelQuickly and Hotel.de so you can book your Casa Maya Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#46 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
73 questions
Ask a question

See all questions (73)

Questions? Get answers from Casa Maya Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the elite section”
srichards39, 26 May 2017 | Read review
“Ask for a renovated room”
BarbFVA, 17 May 2017 | Read review
“Top floors with balcony and kitchens.”
r00sterc, 6 May 2017 | Read review
“Be prepared for a timeshare sales pitch. Open a credit account with the front desk at check-in, if you plan to charge anything to the room.”
447ct, 3 May 2017 | Read review
“get a renovated room in the first building”
atreat9, 26 Apr 2017 | Read review
5 of 5
Orbitz.com
US$156* /night
View Deal
Booking.comUS$165
Expedia.comUS$156
TravelocityUS$156
View all 8 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates