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Casa Maya Cancun

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Casa Maya Cancun
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1,201 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Maya Cancun
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Showing 802: English reviews
New York
Reviewed 10 November 2011

We have just returnered from the Casa Maya in Cancun. It is a very clean hotel with a very friendly staff. It is located in a good position to do many things in Cancun, close to bus transportation and has its own beach that is swimmer friendly with no serious currents problems.

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Thank rizzojo
Pennsylvania
Reviewed 9 November 2011

Just got back from our week at Casa and the accommodations were fine. Our only real complaint is how hard the beds were. We actually ended up sleeping on the Murphy bed in the living room because it was a SLIGHT bit softer than the beds. Luckily it was just 2 of us in the room and plenty of pillows....

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2Thank finessedog
Invermere British Columbia Canada
Reviewed 4 November 2011

After reading reviews from other sources My family and I were very positively surprised with the superb service,and wonderful clean resort. Extremely helpful staff who looked after special assistance for my wife in a wheelchair and treated us royally. Best beach sand I've ever seen and extremely helpful staff.

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5Thank Howard W
Cheshire
Reviewed 23 October 2011

I have been visiting Casa Maya with my family for many years. We return year after year for the consistently good service, beautiful beach, and wonderful cleanliness!

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2Thank tulane95
Monroe, Ohio
Reviewed 4 October 2011

We stayed at the Casa Maya Hotel/Resort in Cancun from 9/24/11-10/2/11. We read a lot of negative reviews before going and almost changed our plans. We were glad that we did not! The staff at Casa Maya are VERY helpful and super friendly! However, we did find that a lot of the employees spoke little to no English. But, they...

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6Thank MartyOhio1959
Cheshunt, United Kingdom
Reviewed 3 October 2011

had a great time staying in a one bed appt, staff great customer service amazing, room huge!! loved it

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Thank Lauren M
New York City
Reviewed 29 September 2011

I stayed at Casa Maya with my three best friends. We used a timeshare so stayed in the "older hotel". I will admit the room's decoration was outdated but we stayed in a two bedroom two bathroom corner unit. It was so big and accomodated four girls and ALL their luggage so nicely. (the walk in closet was amazing for...

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6Thank Bridget V
Reviewed 13 September 2011

This is a time-share property. The staff are there just to get your tips, but never to help. Could I get a cup of ice? Sure, it's one dollar... for real.... The hotel's ok, and it seems to be kid-oriented. Pool areas can be supervised at a glance, so you always know where your kids are. Restaurants are sub-par and...

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Thank compost1
San Diego, California
Reviewed 10 September 2011

I definitely recommend this hotel specially for family vacation, my mother 50's my grand mother 70's three aunts (40's) and I (27) met in cancun last february for yearly family reunion to be true we did not expect much from the hotel but were looking to travel in a budget and upon recommendations we chose it. We were so grateful...

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Thank NathaliaSoto
Chicago, Illinois
Reviewed 6 September 2011

I had stayed at Casa Maya before in 2006 and had a decent experience. When my wife booked out annual vacation and mentioned we would stay at Casa Maya I thought it was a good idea. We decided to invite some friends and did we regret it. Within an hour of arriving I was already complaining that our AC and...

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2Thank Buddha57

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $171 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#46 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
54 questions
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Questions? Get answers from Casa Maya Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“tower #1 even numbered rooms overlook the beach and pool”
 of 5 bubbles raybo64, 27 Nov 2016 | Read review
“Try and book 5th - 8th floor for better view and less traffic noise.”
 of 5 bubbles Rideauski, 20 Nov 2016 | Read review
“Best views, kind stuff”
 of 5 bubbles 20anastasiaa, 26 Oct 2016 | Read review
“Get the discount buffet tickets. We bought them this time and were happy we did.”
 of 5 bubbles 31rebotco, 8 Sep 2016 | Read review
“You may have to choose between oceanview or more updated room. I don't believe all of the oceanview rooms are updated with new furnishings.”
 of 5 bubbles KJones1118, 6 Sep 2016 | Read review
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