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Casa Maya Cancun

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Casa Maya Cancun
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1,229 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Maya Cancun
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Showing 818: English reviews
Maple Ridge, Canada
Reviewed 4 February 2012

We stayed there for 7 nights in January in a 1 bedroom with kitchenette. We found the accomodations a little outdated but nice. We had a great time and ALL the staff were very friendly and helpful. We did go to the time share presentation and we were up front from the beginning that we were not interested in purchasing...

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6Thank hockey1414
Scarborough MAINE
Reviewed 2 February 2012

Great location--away from hotel row but a short bus ride. The 1-bdrm unit was spacious but the furniture was disappointly drab & not updated--the TV was not a flat screen! Not much reception except in Spanish stations. Tile floors throughout & very clean units. The salespeople are relentless..hound you to view presentation. The only down side of the place. The...

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4Thank gryglas
manitoba
Reviewed 26 January 2012

After travelling for the past 20 years and doing lots of 5 star all inclusives, we decided to try a few condo/timeshares. Caya Maya is fantastic. The location is perfect - close to town, very quiet huge beach area, large rooms (we have an Elite Ambassador 1 bedroom that sleeps 6), very clean complex including gym and pools. The staff...

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5Thank winterinwinnipeg
Reviewed 25 January 2012

The front desk staff is unhelpful. Mattresses are hard and thin. Food was horrible with exception of basic fare ( good guacamole) from bar. The dinner fare was nothing more than terrible. Stomach issues every time we ate here. I would not recommend this hotel to anyone. Couldn't pay me to stay here again.

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4Thank Megrep83
boston
Reviewed 23 January 2012

We booked a room at the Casa Maya using an RCI timeshare transfer. The room itself was subpar - very firm beds, loud air conditioner, and kitchen facilities barely worth speaking of - just a microwave, an iffy toaster, and a mini-fridge. The only sink in the room was in the bathroom, so to do dishes you had to carry...

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8Thank brownoarsman
Longs, South Carolina
Reviewed 22 January 2012

This is our 2nd trip to Casa Maya-We are members of RCI and traveled here 8 yrs ago. The resort is in need of improvements and some remodeling was going on during our visit which was loud. The music at the pool was never loud enough to drown out the construction and you could not hear the music on the...

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1Thank Rhoda O
Pittsburgh,Pa
Reviewed 16 January 2012

Once again my husband and I were happy with a resort that got bad reviews. I don"t understand the people that want a 5 star luxury hotel on a beer budget, then complain. We belong to Global Vacations and that is how we chose this resort. Yes it is in need of some repairs and updating, but it is clean...

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1Thank travelgal323
Louisville, Kentucky
Reviewed 11 January 2012

upon arriving after a 4hr flight on Christmas eve with a screaming baby on my plane the LAST thing I wanted to do is TALK to a SALES REP! I checked in & they told me my Rep. would be right with me with my door key & complimentary drink. They did NOT take American dollars which I was told...

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1Thank scubacinz
Indianapolis, Indiana
Reviewed 6 January 2012

Accessibility: Hotel is accessible from the airport (we took Cancun Discounts shuttle - private which cost us $55 roundtrip for two). Took about 25 to 30 minutes. No need for us to rent a car because we used the public bus to go to downtown Cancun for restaurants and to ferry pier to go to Isla Mujeres. Bus is only...

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13Thank pumpsnow1523
Port Charlotte, Florida
Reviewed 22 December 2011

Stayed at Casa Maya from December 3 through the 10th. From the moment we walked into the Casa Maya, we were told to sit in the lobby to wait for the person to check us in. Carlos approached us and stated he wanted to give us a welcome drink. (We are timeshare owners and knew what this was about) We...

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3Thank WegaGal

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $194 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#46 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
62 questions
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Questions? Get answers from Casa Maya Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Before chek-in look ay the room their offering you before paying!”
 of 5 bubbles nicolasgH9372XA, 15 Jan 2017 | Read review
“Any room with sea view is Ok.”
 of 5 bubbles Wilmar186, 11 Jan 2017 | Read review
“We lived on the first floor, where you can walk to the beach from the balcony. It was pretty good.”
 of 5 bubbles xuanbaihua1, 4 Jan 2017 | Read review
“Book early if you want a room overlooking the shore.”
 of 5 bubbles beltron59, 29 Dec 2016 | Read review
“Ask for a room with flat screen TV's and ocean view balconies--we were in room 2817/2819, which was a corner unit.”
 of 5 bubbles camlaw88, 28 Dec 2016 | Read review
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