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Crown Paradise Club Cancun

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Crown Paradise Club Cancun
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7,604 Reviews from our TripAdvisor Community

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There are newer reviews for Crown Paradise Club Cancun
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Showing 5,997: English reviews
Guilford, Connecticut
Reviewed 1 week ago

This was a last minute trip with the kids - in Spring Break - our expectations were low - however, it was actually a great hotel with lots of fun things to do for the kids, the food was great, the staff were mainly fantastic (shout out to Jesus and Jose in the La Palapa Restaurant who took such good...

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Helpful?
1Thank alidaypa
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear alidaypa: We are happy that you had an overall great visit, and experienced the kindness and warmness that characterizes our collaborators at Cancun. It is great that you were able to use all the facilities and service we provide. We regret to hear that you have a problem with the key card at the front desk, and we understand...

Lapta, Cyprus
Reviewed 1 week ago

We travelled from Manchester with Thomas Cook from 29th March for 2 weeks. In pour group we had 9 adults and 6 children. Good flight and simple short 20 minute transfer, easy check in and plenty of bell boys to take your cases to your room. Bedrooms - its fair to say they are tired and could do with a...

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4Thank MAELapta2012
Reviewed 1 week ago via mobile

We had a great time. 23 people kids 9 to 18. Staff very friendly and helpful. Starting with Angel the bellhop and Marco who signed us in. Isaac in the adult lounge on the 8th floor was awesome. Luisa kept our room very clean and well supplied. Henry at the French restaurant was great helping make my daughters birthday special....

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Helpful?
2Thank Louise W
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Louise W: Thank you for the overall fantastic review. We are glad to hear that you loved the service and activities in Crown Paradise Club Cancun,We are sorry for any inconveniences you may have experienced, though we are happy to know that your overall stay was excellent thanks to the staff and the daily activities. Thank you once again...

Washington DC, District of Columbia
Reviewed 1 week ago

Checked in at VIP BD travels. Went to restaurant for lunch @ 2:00 since we reached earlier than checkin time. Room was ready at 3:00 P.M Constructuon noise during day time can't take a short nap. I would recommend , if you have small kids try to get your room in the new tower. I don't remember the name of...

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Thank mans333
Reviewed 1 week ago

Old, run down, no ambiance, unclean rooms, buffet -- if your food is done, it is cold, if it is hot, it is not done!!! No shade for no trees or plants. No welcome when we got there. Took half hour to check in. Mini bar was a joke!!! Only 4 elevators for 7 stories of people. Ramps for strollers...

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Helpful?
Thank Dee K
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Dee K:Thank you for taking the time and informing us why we did not meet your expectations.We are working to enhance our guest´s experiences and we strive on a daily basis ensuring that we are providing the best service. We sincerely apologize if any inconveniences have occurred during your stay. Our staff always tries their best to meet and...

Swansea, Illinois
Reviewed 2 weeks ago via mobile

We checked in yesterday 4/13. We are checking out today 4/14 to switch hotels. It is false advertising at its finest. My kids ages 7 & 9 were so excited after looking at images posted online. Upon our early arrival we were told the room was being cleaned and it wouldn't be long. We then made the mistake of asking...

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5Thank ktippey
Hartford, Connecticut
Reviewed 2 weeks ago via mobile

Just returned from a group family vacation with kids ranging from age 5 to 12. Nice size resort with plenty of activities for the kids. Staff was very friendly. In particular, Marco was incredibly helpful throughout our stay. Our original room in the main tower was directly above the lobby entertainment which was very noisy at night. Pleasantly surprised by...

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Thank jmrur
NJ
Reviewed 2 weeks ago

We visited Crown Paradise the first week in April. I was looking forward to bringing my boys to the Carribean to enjoy the beach and swim in the ocean. If this is the reason you are excited to go to the Carribean...DO NOT stay at this resort. It is beyond windy here. The whole time we stayed here the red...

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Thank ekielty2003
Waverly, Iowa
Reviewed 2 weeks ago

We just returned from celebrating our 35th anniversary, and had a fantastic time. We were in a honeymoon suite, which was directly on the ocean, with a large balcony with a Jacuzzi. Definitely worth the extra cost. The concierge in the club lounge took care of all our dining reservations, it was a breeze! Despite other reviews we read, we...

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Thank dino382
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear dino382: , First of all we want to thank you for your preference in our Resort Crown Paradise Club Cancun, in regards to your comment, as the host for your recent vacation. Is such a pleasure to read the acknowledgment comments like yours which makes us motivates to continue working hard in the many high quality, trained employees at...

Windsor, Canada
Reviewed 2 weeks ago via mobile

Older facility. At times there was no hot water in my room. A/C was very weak... Room was too hot to sleep comfortably. Beach is not ample or safe for enjoyment. Food selection and quality mediocre. Great for family value, due to family sized rooms, children activities and kids amenities.

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Thank GregDTW
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear GregDTW: Thank you for taking the time and informing us why we did not meet your expectations. Our staff always tries their best to meet and surpass our client s' expectations, for this reason, we are very concerned about your comments and we will immediately take action with our proper parties. For us it is very important to provide...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 

Additional Information about Crown Paradise Club Cancun

Address: Blvd. Kukulkan 18.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $273 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
Reservation Options:
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico
Hotel Style:
#41 Spa Hotel in Cancun
#44 Top resorts Hotel in Cancun
#48 Romantic Hotel in Cancun
#49 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Crown Paradise Club Cancun staff and other travellers.
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Questions? Get answers from Crown Paradise Club Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“floor 6 has the best views”
ginaa365, 27 Apr 2017 | Read review
“The rooms in tower one are noisy, but have great views. Tower 2, 5th floor is an adults only floor.”
estherlF710DT, 26 Apr 2017 | Read review
“Higher the floor, the better the view”
chreese2, 26 Apr 2017 | Read review
“ask for high level rooms. in building 1.”
975suziei, 25 Apr 2017 | Read review
“There are NO bad rooms here!!”
Z5536FWjamesr, 24 Apr 2017 | Read review
5 of 5