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On the positive note, the location of the Krystal Grand is very convenient to the strip. You can walk to clubs and stores which I liked. The pool area and infinity pool is also nice, however the service, food and rooms was bad. This is...More
1 Thank Shirley D
Response from Alejandro V, Gerente de Calidad y Servicio at Krystal Grand Punta CancunResponded yesterday
Dear guest, thank you for took the time to made an excellent feedback for us, your comments are really matter and you may be sure those have been shared with our executive team, in order to improve the service. I am sure they will trainee...More
Amazing place it was like a dream the view was breathtaking. Service was very attentive to all visitors. I felt safe the whole time never the less it was a great experience for my husband and I. Everything is local so you can walk and...More
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My husband & I just came back from a one week stay in the Altitude tower of the Krystal Grand Punta we were on our honeymoon...talk about owing up to it's name we were really treated altitude style from the first day to the very...More
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded 5 days ago
Dear guest, we akcnowledge your rating, you may be sure your comments have been shared with our executive team.
We are happy expecting for your next visit.
Booked all inclusive but very disappointed. Dinner buffet not on due to low season which we were unaware of. Unless you tipped they would have you wait up to an hour for a refill. A singer one night a clarinet another was only entertainment. Best...More
1 Thank Sharron H
Response from Alejandro V, Gerente de Calidad y Servicio at Krystal Grand Punta CancunResponded 1 week ago
Dear guest, first of all let me thank the time you took to share your comments, you may be sure we are really sorry for any inconvenience you may experienced during your stay, furthermore, your comments have been shared with our executive team in order...More
This all inclusive resort is one of those that motivates you to stay at a regular hotel, paying for your meals. Nothing is tasty, the liquors they use for the cocktails are cheap, the service is maybe the worst part. It can take half an...More
Thank Geminiano P
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded 1 week ago
Dear guest, let me thank the time you took to rate our service, your feedback is really matter for us, you may be sure your comments have been shared with our executive team to improve the service.
Hopefully to have the chance to serve you...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Things to do
Fitness Centre with Gym / Workout Room
US$124 - US$591 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#36 Luxury Hotel in Cancun
#40 Spa Hotel in Cancun
#40 Romantic Hotel in Cancun
#41 Family Hotel in Cancun
#46 On the Beach Hotel in Cancun
Non-Smoking Rooms ,
Number of rooms
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