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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
Krystal Grand Punta Cancun
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2,947 Reviews from our TripAdvisor Community

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Showing 1,548: English reviews
Seattle, Washington
Reviewed yesterday NEW

Location is excellent - you can walk to the supermarket to purchase cheap food so you don't have to go out to eat every meal, all the fun clubs are walking distance, and the beach out front is quite nice - even with the blustery weather, the big waves were blocked so that you could still go swimming without worrying...

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Helpful?
Thank arcticpumpkin
Houston
Reviewed 3 days ago NEWvia mobile

I loved this hotel !!! I went for my birthday and the hotel gave me a birthday treat which was really sweet !!! Very clean and right on the beach !! I will definitely stay here again !!! Great service !!!

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1Thank kwatson724
Reviewed 6 days ago NEWvia mobile

We had two nights and found the staff helpful and friendly. The location is excellent - on the beach and very short walk to main strip. If we had to find a flaw it would have been that it was a bit tricky to get service down on the beach. Overall a fantastic place to stay.

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Thank Mads I
Chicago, Illinois
Reviewed 1 week ago

The rooms were clean and well decorated. Service was excellent. The only reason I am lowering this to a 4 star is because the pool with the swim up bar was closed due to construction of a new large tower adjacent to it. Overall excellent place, right in the heart of the action.

Review collected in partnership with this hotel
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4Thank Dan M
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Dan: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience due the construction; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit. Cordially, The Management

San Mateo, California
Reviewed 1 week ago

First time to Cancun so we had no expectations. Check-In to process was easy. We inquired about an upgrade and were offered one at a nominal fee per night. We were not offered any other upgrades or offers (Altitude club or etc). Room was clean and better than we expected. Our shower pressure was a little off but as soon...

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Thank MTWolf12
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Philadelphia, Mississippi
Reviewed 1 week ago

I would have given higher mark if not for the delayed checking in. I arrived at 2pm and not able to check in until 4:30 pm. The location is excellent and very convenient to shopping and dining. The attitude lodge for Expedia VIP I s excellent.

Review collected in partnership with this hotel
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Thank zhou5000
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for the inconvenience at the check in; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit! Cordially, The Management

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Beach is awesome. Frankie was the most attentive beach gofer we ever met. Truly an assist to this company. Made our vacation expectations realistic. Whole hotel staff is helpful and kind. Highly recommended.

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Thank A TripAdvisor Member
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management.

Chicago, Illinois
Reviewed 1 week ago via mobile

With Groupon 4 star rating, high expectation is with us when coming to Cancun for new year vacation. The hotel locates at the turning corner of the "7" hotel district and is very close to convenient store oxxo (24 h open, across the street) and major mall (forum by the sea) and night club are. You can arrive very late,...

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Thank PPFC2008
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit! Cordially, The Management

edmond, ok
Reviewed 2 weeks ago via mobile

My husband and I booked a quick trip last minute to Cancun and this was one of the hotels available to book since booking last minute. Saying that ... the beach is very nice protected area from wave action . Lots of chairs and ... does have beach service at the Beach bar ... not many workers to accommodate in...

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1Thank Edmond_OkLisa
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for the inconveniences of the construction; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit !! Cordially, The Management

Racine, Wisconsin
Reviewed 2 weeks ago

Great place for family vacation with good location, nice food, kids friendly pool, good spa service and the beach is nice. It's 5 minutes walk to the ferry where we can take boat ride to Isla Mujeres.

Review collected in partnership with this hotel
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Thank Judy Y
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Judy: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $198 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#36 Luxury Hotel in Cancun
#38 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#45 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Punta Cancun staff and other travellers.
186 questions
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Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Ocean View”
 of 5 bubbles MTWolf12, 9 Jan 2017 | Read review
“The location of the hotel almost guarantees you have a view of the ocean.”
 of 5 bubbles alfredofedericoc, 3 Jan 2017 | Read review
“If you can afford the Altitude with Ocean view, do it!”
 of 5 bubbles 28254, 26 Dec 2016 | Read review
“712 Double View of Sea”
 of 5 bubbles janetcoddington, 12 Dec 2016 | Read review
“Please tip staff”
 of 5 bubbles peterz742, 6 Dec 2016 | Read review
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