We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 176 hotels in Cancun

Krystal Grand Punta Cancun

3,619 reviews
#54 of 176 Hotels in Cancun
Save
Traveller (3015)
Room & Suite (760)
Pool & Beach (703)
Overview
  • Excellent42%
  • Very good33%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
“the hyatt regency”(160 reviews)
“ocean view”(179 reviews)
“hotel zone”(118 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$235.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
{"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "9e131205c66f44489df5c7a486b460fb", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":155818,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32456980],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":1,"year":2018},"checkout":{"day":29,"month":1,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":235,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"9e131205c66f44489df5c7a486b460fb","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":352,"lowestMetaPrice":235,"additionalPartner":false,"highestMetaPriceDisplay":352,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":352,"lowestMetaPrice":235,"highestMetaPriceDisplay":352,"hotelName":"Krystal Grand Punta Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjllMTMxMjA1YzY2ZjQ0NDg5ZGY1YzdhNDg2YjQ2MGZiIiwiQUlLIjoiNjFiNTNiNjlhMjFkNDU1MGFiMGFhN2ZhMWY5Nzk3NjAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "28/01/2018", "checkOut": "29/01/2018", "lowestPrice": "US$235", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32456980":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (3,619)Write a Review
Filter reviews
1,801 results
Traveller rating
598
618
288
147
150
Traveller type
Time of year
LanguageEnglish
More languages
598
618
288
147
150
Show reviews that mention
All reviewsthe hyatt regencyocean viewhotel zonebreakfast buffetgreat beachthe club loungecoco bongobeach accessbali bedsall inclusive optioninfinity poolnight lifeswim up barlounge chairsisla mujeresbottled waterspring breakers
FilterEnglish
Updating list...
1 - 5 of 1,801 reviews
Reviewed 2 days ago

Would not recommend whatsoever. Bed bugs!!!! The only nice thing about this hotel is the beach. If you are used to going to Cancun and having fun then this is NOT the place for you! First of all there is virtually zero entertainment. The entertainment...More

Thank Brooke B
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded yesterday

Dear guest, first of all let me apologize for the inconvenience you are letting us know through this post. We really appreciate the chance you give us to recover the service, in this meaning, is that possible to have your help knowing how can I...More

Reviewed 2 days ago

We went here from Dec 17-Dec24... let me give our honest review... For what we paid it was fantastic!!! We were given a room in the new section of the hotel facing the ocean. We paid for normal view but got ocean view for no...More

Thank Braeden K
Reviewed 6 days ago via mobile

Absolutely fabulous restort. Been to Cancun many times but this was tbe best place we've stayed. For many reasons, hotel was new, clean, great food and selection. Ppl the best! One exception of Paul concierge in Altitude tower we stayed in. He is not a...More

Thank 4ACanadianGirl
Reviewed 1 week ago

I have been very patient. I was a guest at your resort and you have done nothing to help me with my issue. I have called your hotel over and over again. During my stay December 24-26. I left my phone on the bed. Your...More

4  Thank keshabrooks1908
Reviewed 1 week ago

Great location. The beach is nice. The room was nice and clean. The view of the beach from my room was nice. The hotel was clean and for the most part the people were friendly. Other reviewers complain about a smell and I immediately noticed...More

Review collected in partnership with this hotel
1  Thank Terri H
View more reviews
PreviousNext
123456361
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Babysitting
Airport Transportation
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$145 - US$536 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#36 Luxury Hotel in Cancun
#40 Romantic Hotel in Cancun
#41 Spa Hotel in Cancun
#48 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$145 - US$536 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#36 Luxury Hotel in Cancun
#40 Romantic Hotel in Cancun
#41 Spa Hotel in Cancun
#48 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (3015)
Room & Suite (760)
Pool & Beach (703)
Dining (384)
Hotel & Grounds (1675)
Bathroom (57)
Family and Play Areas (27)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
kt20852
11 January 2018|
Answer
Response from Alejandro V | Property representative |
Dear guest, thank you for contacting us to have assistance before your arrival. first of all let me thank your preference, in this meaning let me inform you we have 3 different specialty restaurants (Mexican, Italian and... More
0
Votes
Google Translation
Room Tips
"None, Don't bother wasting your money here . Have ac"
Read review
"Ask for Ocean view when booking with agent, the resort upgraded ours free!"
Read review
"Get a room with an Ocean View and eat somewhere else."
Read review
"save your money and do not pay more for the altitude tower"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite