We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Krystal Grand Punta Cancun

Save
Traveller (3264)
Room & Suite (843)
Pool & Beach (725)
Membership_Slide_Up_Placement_on_Hotel_Review_Price_Refresh
Watch prices for this hotel.
We’ll alert you of any changes.
Sign up
Overview
  • Excellent40%
  • Very good33%
  • Average15%
  • Poor6%
  • Terrible6%
Travellers talk about
“the hyatt regency”(160 reviews)
“ocean view”(166 reviews)
“hotel zone”(121 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (3,805)
Filter reviews
1,901 results
Traveller rating
636
647
307
150
161
Traveller type
Time of year
LanguageEnglish
More languages
636
647
307
150
161
Show reviews that mention
All reviewsthe hyatt regencyocean viewhotel zonebreakfast buffetgreat beachcoco bongothe club loungebali bedsall inclusive optionnight lifeinfinity poolswim up barbeach arealounge chairsbottled waterisla mujeresspring break
FilterEnglish
Updating list...
1 - 5 of 1,901 reviews
Reviewed yesterday

We upgraded to the altitude tower which was very pretty. Drinks weren't bad. Corona on tap. Use of the infinity pool, which was beautiful and they made sure other members did not use it. The breakfast buffet was good and lasts till 1pm. You have...More

1  Thank 436stacyd
Reviewed 2 days ago

My husband booked our trip to Cancun on Orbitz and got a discounted air/hotel package. Word of caution...if you are booking a discounted price, it will not include the "all inclusive" package, which for us was fine because we would rather venture out and choose...More

1  Thank JJerin2010
Reviewed 2 days ago via mobile

Came into Cancun one day early for a conference to be held in Riviera Maya. Stayed in Cancun proper at Krystal for one night. We book the Releve room in the altitude tower. We were greeted by a bellman who took our bags and escorted...More

Thank boilerjeff21
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded 2 days ago

Dear guest, we really appreciate your rating, your smile is our most valued acknowledgment. You may be sure your comments have been shared with all our staff and we all are happy expecting for your return her, your home away from home

Reviewed 3 days ago via mobile

Fist off this is a hotel. Not a resort. It is an all inclusive hotel however be warned they try to shove a wine list on you each time you eat that is not included. Pools that are not included and if they don't want...More

1  Thank Roxy B
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded 2 days ago

Dear guest, we really sorry for any inconvenience you experienced during your stay, please accept our sincere apologies and gift us the chance to serve you again in the future. Your comments have been shared to our food and beverages management, in order to make...More

Reviewed 3 days ago

We went here on our honeymoon and absolutely loved it, the hotel had 6 restaurants and the food was really good too. It's on the beach and we had had a room high up, that overlooked both sides of the strip It's a family resort,...More

Review collected in partnership with this hotel
1  Thank Linky P
Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded 2 days ago

Dear guest, thank you for share your comments about our service, we appreciate you selected us for this special celebration. Remember this is your home away from home.

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Babysitting
Airport Transportation
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$126 - US$461 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Luxury Hotel in Cancun
#45 Spa Hotel in Cancun
#52 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$126 - US$461 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Luxury Hotel in Cancun
#45 Spa Hotel in Cancun
#52 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (3264)
Room & Suite (843)
Pool & Beach (725)
Dining (391)
Amenities (192)
Family and Play Areas (27)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
JustinTyme9988
11 April 2018|
AnswerShow all 2 answers
Response from Talha S | Reviewed this property |
You are required to have your wrist band on at all times. Anyone without it is asked to get one ( they have to be guests) or anyone without it is not allowed.
0
Votes
jeevers1
9 April 2018|
AnswerShow all 2 answers
Response from Alejandro V | Property representative |
Dear guest, you may be sure we have english TV channels, for childrens and for all the family. Regards!
0
Votes
Google Translation
John C D
7 April 2018|
Answer
Response from Alejandro V | Property representative |
Dear guest, thank you for contacting us before your arrival to have assistance. Let me inform you that ALTITUDE tower includes: - privated brakfast area (continental breakfast) at the ALTITUDE lobby exclusive for ALTITUDE... More
0
Votes
Google Translation
Room Tips
"Altitude way to go"
Read review
"Definitely book your room or upgrade to the Altitude Tower."
Read review
"It was very quiet in the hotel so not a problem for sleeping"
Read review
"I did not like the arm bands for the all inclusive so if there was a better method of identifying the all..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing