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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
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2,874 Reviews from our TripAdvisor Community

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Showing 1,518: English reviews
Palm Cove, Australia
Reviewed yesterday NEW

The service at breakfast on both occasions was lacking but in all other areas was excellent the staff were friendly and helpful the food in the tapas bar was of high quality would recommend the tequila tasting. Beach area fabulous.

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Helpful?
Thank Barbara C
Chicago, Illinois
Reviewed 3 days ago NEW

This resort is way at the north end of the hotel zone, and has, by far, the best beach of any Cancun resort that I have visited. It's a reasonable size, so you don't need to walk forever to get to a restaurant or a beach chair. It's close to the happenings on the strip too, just a quick walk...

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Helpful?
Thank Cindy H
San Jose, California
Reviewed 3 days ago NEW

This was my first time to Cancun and I had been nervous to go to a place "on the beaten path". I was delighted to see that the hotel is a relatively modern building in a nice location practically at the end of the beach. My "King room with Ocean View" ended up being a room with two double beds,...

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Helpful?
Thank dc2jz
San Diego, California
Reviewed 3 days ago NEW

Great experience and location for the budget minded traveler. Even better if you compound it with expedia vip plus treatment. Small pools and very basic gym though- not as advertised, irrelevant detractoe though

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Helpful?
Thank aangulocarlos
San Antonio, Texas
Reviewed 5 days ago NEW

I stayed at the Krystal Grand Punta in September and again in November. Luis at the front desk has helped me with my check in both times I have stayed at the property and he is always extremely nice and accommodating. I love the size of the hotel, the beach, the buffet is great and best of all this is...

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Thank J3971UAdianeb
Reviewed 6 days ago NEWvia mobile

This is my third visit to Cancun and I stayed at different hotels in different areas and this is the best location (but it can be really loud at night as there is a club or two in the neighborhood) and has the best beach. This hotel used to be the Hyatt Regency. The building is old but my room...

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Helpful?
Thank Hitoshi A
Frisco, Colorado
Reviewed 1 week ago via mobile

Very nice hotel. Staff was amazingly friendly. One of the restaurants in the hotel called the grill was very good and reasonably priced...about $10 an entre with extra service to include waiter putting on your napkin. Nice gym with several aerobic machines and free weights. Located on a beautiful white sand beach. We snorkeled and saw some very big fish...

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1Thank Eric R
State College, Pennsylvania
Reviewed 1 week ago

I left my watch in the room when I checked out and realized it couple hours later, but no one could find it. It just sounded so ridiculous because my wife left her huge beach style hat as well and they didn't mention anything about it neither. And I tried to use an iron but i was shocked that it...

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Helpful?
Thank choijiseokc
Brownsville, Texas
Reviewed 1 week ago

Our stay was a excellent experience! We truly enjoyed our stay, couldn't have made a better choice when choosing our stay. I wouldn't think about twice for our next vacation to Cancun to stay at this hotel. Excellent location and amazing beach view.

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Thank yamilet565
Miami, Florida
Reviewed 1 week ago

The hotel's location is great and the staff very friendly. But for some reason there's no AC in the general area of the building. Only in the rooms, but the AC there is freezing cold and there's no way to control it. Another trouble is that you cannot pay cash in almost any hotel business. They only take credit cards,...

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Helpful?
Thank Manuel B

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $209 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#35 Luxury Hotel in Cancun
#38 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#45 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Punta Cancun staff and other travellers.
169 questions
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Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an ocean view room as high up as you can. Will cut down on noise and let you take advantage of the breeze instead of AC.”
 of 5 bubbles dc2jz, 2 Dec 2016 | Read review
“get up early to secure a palapa”
  • View from Room
  • View into Lobby
  • Room
 of 5 bubbles J3971UAdianeb, 30 Nov 2016 | Read review
“get an ocean view room Please”
 of 5 bubbles 367rubeng, 5 Nov 2016 | Read review
“The main adult pool with the swim up bar was closed due to construction and will be closed until completed sometime in 2017.”
 of 5 bubbles martinigirlmina, 1 Nov 2016 | Read review
“very good place to go to get away from the crazy strip lol”
 of 5 bubbles , 1 Nov 2016 | Read review
5 of 5
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