Now Emerald Cancun
Blvd. Kukulcan Km 19.5 Lote 50 Zona Hotelera, Cancun 77500 Mexico
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Room & Suite (415)
Pool & Beach (295)
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#88 of 282 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
This place is temporarily closed
Situated in the heart of Cancun’s Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun offers a unique Unlimited-Luxury® experience that the whole family will love. This gem is set on a beautiful white sand beach with crystal blue water and features 427 rooms and suites with garden, lagoon and ocean views. Now Emerald combines the beauty of lush nature with modern world-class facilities and is conveniently located only 8 miles away from the Cancun International Airport. Enjoy unlimited gourmet food and beverages at 8 restaurants and 8 bar options, plus activities that will keep everyone entertained. From endless daytime land and water activities, a relaxing spa by Pevonia® and three beautiful pools to kids and teens clubs and adults-only designated areas, the options are endless. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Indoor play area for children
Parking
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Airport transportation
Car hire
Business Centre with Internet Access
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
Spanish
Location
54Somewhat walkable
Grade: 54 out of 100
461Restaurantswithin 10 km
115Attractionswithin 10 km
Blvd. Kukulcan Km 19.5 Lote 50 Zona Hotelera, Cancun 77500 Mexico
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I was saddened and shocked that Hyatt not notify customers that the Now Emerald was closing its doors on August 1, specifically informing customers that the following basic client services would be compromised during my stay: building maintenance and cleaning, food/restaurants, activities and infrastructure. I selected the Now Emerald for nostalgia, and excitedly booked reservations to celebrate a seven-year commitment trip with my partner during July 27-31 in Room 233 at the Now Emerald in Cancun Mexico. I hadn’t traveled to Mexico for the past seven years and this sadly will be my last Hyatt stay experience. Where do I start my travel log? After a long travel day, I was excited to jump in the shower and begin the vacation. I quickly realized that there was no hot water for a much-needed shower. While the repair response was immediate, I had to contact the front desk shortly thereafter because the bathroom sink’s water was also not working. Again, the maintenance team was prompt in response and professional which was great because I spent the entire weekend vacation requesting their assistance. As I was eager to explore the hotel, attempted to secure my belongings (passport, money, etc.) in the safe, and quickly realized that the safe was not functioning. It couldn’t lock. Turns out that security would need to recalibrate the safe daily. Additionally, the air conditioning was nonfunctioning and remained at 65 F. It was freezing!!!! Maintenance attempted to repair the system but did not have access to new parts as the hotel was closing. So, we opted for no air conditioning leaving us in a sauna throughout the trip. I am not sure if the condenser pan was full, but we encountered a wet floor caused by the ceiling after our first morning that continued throughout the trip. Lastly, the room’s lock was replaced after recognizing that we spent the night in an unlocked room because the cylinder was broken. Despite daily room cleaning, there were visible signs of black mold throughout the room, especially the bathroom, which confirmed a lack of cleaning and maintenance. Notable maintenance neglect signs where the sink faucet was missing a cover, bathroom tub was painted, but still revealed stains, soap scrum and film on the shower doors and corners of the bathroom. Sadly, the horror doesn’t end there, our room opened to the pet relief area despite not having a pet. As far as building internet services, the Wi-Fi was sporadic. The batteries were missing from the remote on the tv and only one outlet worked in the room. While we were offered another room, it was next to the elevator and just as unkept after a quick tour. So, we braved it in our room for the duration of the vacation. Unfortunately, the issues did not end with our room. There was liter in the hallway that was not swept, lighting on our floor was low and excessive slip and falls hazards caused by broken floor tile. The restaurants were not any better. We were seated at tables with food crumbs and napkins used by previous guests. Dishes and glasses were worn and cracked. Much of the meals at the specialty restaurants arrived cold and inedible. We were hungry and missed dinner on most evenings. Luckily, we purchased chips and drink the complementary soft drinks in our room. The highlight of the trip was the excursions that allowed us time away from the hotel. Unfortunately, we realized that the lobby excursion agent and the pool excursion agent offered different prices. We were informed by hotel staff that they were the same company but after speaking with other guests were told that the lobby agent was more expensive (difference of 30%). It’s unfortunate that customer service is no longer the motivator with large corporations. It's money! Given that the hotel was closing, it would’ve made sense to central the customers to one area of the hotel to ensure cleanliness and building maintenance, but why treat customers like humans when we are cattle. What I was hoping to spend a peaceful weekend by the beach, but I’ve returned exhausted and worse than I left. Yes, I stubbornly stayed and know We should’ve left the hotel all together, but our stay was short. Alas, a return to the World of Hyatt is not in my immediate future. …
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed for a week, wonderful time, lots of food and drinks. There was entertainment and the servers were good especially Tito who was amazing. some servers look too busy and the food was good, could have been better. Overall it was a good experience.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We went down to stay for 10 days at the end of June for my mom's retirement celebration, this was our second time staying and everything was even better than our first stay. We received a better room upgrade option and the view was incredible from the ocean front swim up rooms. This resort has some of the best food I've had when staying at an all inclusive. Breakfast and dinner buffet have a lot of options and everything has a lot of flavor. There is a great outdoor lunch area with nachos, hotdogs and hamburgers, fast service and great food. The resort is temporarily closing for renovations at the end of the year and there are some areas of the resort and pool area that are in major need of renovation, however, nothing major that affects your stay at the property. We were there in November 2022 and still decided to come back before the renovations were scheduled. Spice and Paramour were definitely our favorite restaurants. If you prefer no wait, get to the restaurant of choice around 5:45 pm so you are first seated. Front desk, housekeeping and maintenance were all attentive and were very quick to resolve small issues. Love the location! 15 minutes drive to and from airport, conveniently located between tons of restaurants and shopping. La Isla mall was a 15 minute cab ride away and was $15 each way. My favorite part of this property are the infinity pools and the ocean front views. You can see the beautiful water every direction and if you don't feel like going down to the ocean, you can see the entire view from the pool. All of the employees were absolutely wonderful and put so much effort into making sure we had a great vacation. Alvin and Erving helped us every morning get our chairs by the pool and had great information about activities to do near the resort. Lastly, the entertainment staff at the pool were absolutely amazing, they consistently had multiple different activities to do while hanging out at the pool during the day. Some of our favorites were the water aerobics, beach volleyball and musical chairs. Gama and Ande were the best!! Both were so friendly and really kept you engaged in the pool activities. You can tell both have a passion for their job and go out of their way to make your vacation perfect. We are already looking forward to coming back once renovations are complete. …
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
This resort location is right in the heart of Cancun, with multiple pools and one of the most beautiful beaches. My room was great on 9th floor - special shout-out to Entertainment team Victor- Gibran- Roberto - Gabriel, the whole crew were Amazing, they always make sure guests are having a good time. Thank you so much for your hospitality 💗
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Date of stay: July 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We recently stayed at Now Emerald and had a great time! Got a free upgrade to an ocean view ( room #520 -awesome view) which was really appreciated. The food was delicious, the beach was great, and the service was top-notch. Special thanks to Johnathan from Preferred Club bar, Adrianna with the guest services and Miguel @ the lobby. They were wonderful and needed recognition. Russel gave great service every day too...We would definitely visit this place again.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: room 520 has a beautiful ocean/pool view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We got an amazing deal for four nights at the Now Emerald Cancún All Inclusive resort. Given the price and other negative reviews, I was very skeptical, but it exceeded my expectations in almost every way. the staff was extremely attentive, the food was pretty good for being an all inclusive resort, and the pools and the beach was fantastic. It looks like they are undergoing renovations for one year starting in August 2023, they are going to be renovating the entire hotel, which some modernization is needed. Overall very satisfied!!
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Overall the resort was very nice. The hotel is a little outdated but I didn’t have any major issues. I wasn’t sure if they were preparing for renovations like other Now resorts. The restaurants were also very good. I especially loved the Asian restaurant. The sunset views are spectacular! The restaurant is on the upper level with no fans or ventilation so it does get hot. But it did not prevent me from dining there several times! I loved the Mexican restaurant also! Excellent menu, great service and atmosphere! The French restaurant was very good as well! The entertainment was also very good! There was a fire show and Mexican Night featuring traditional songs and dances. I met wonderful people from all over the world and my fitness classes were popular and everyone seemed very easy going and accommodating.…
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Diana Garcia , Ventas at Now Emerald Cancun
Responded 17 Jul 2023
Good morning María, Thank you for taking the time to share your rating and comments. We are very happy to learn that you enjoyed our Spice & Tamarindo Restaurants as well as the overall service experience provided by our staff; rest assure that we will be sharing your kind words with each of them. Thank you for also sharing your feedback, be certain that we will be sharing it with the corresponding areas in order to continue improving our product. ¡Saludos desde Cancun!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What a vibe, Now Emerald was amazing, from the second I checked in to check out. The stuff was really engaging and profesional at all times. The resort has enough activities to keep one busy at the hotel for their entire stay. We played pool volley almost everyday with the hotel staff, they made it so much fun especially for a first time player like me. A special shout out to @RobertoBalaam who made our trip so much fun. The pool bar was great and the barman was just amazing, sorry I forgot your name. It was however not all 100%, the bedrooms are a bit dated. I believe this is however going to be addressed. Our outside jaccuzzi was full of ants. The staff did clean it out everyday however. The were a lot of food options, the food however from the three restuarants I tried (Not the French) was more average. Now the big question, would I stay there again, and the answer is simple, YES without hesitation.…
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Date of stay: July 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: make sure you grab a spot by the main pool before 7am.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Diana Garcia , Ventas at Now Emerald Cancun
Responded 17 Jul 2023
Dear Guest, Thank you for taking the time to share your rating and comments. We are very happy to learn that you enjoyed our destination as well as the overall experience provided by our staff; rest assure that we will be sharing your kind words with each of them. Thank you for also sharing your feedback, be certain that your comments are very valuable as they allow us to continue improving our product. ¡Saludos desde Cancún!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Explorer’s kids club at Now Emerald is one of the best hotel kids clubs I've ever seen. The staff is incredibly friendly and attentive, especially Ms. Jimena, and they go out of their way to make sure that kids have a blast. There are activities for all ages, from arts and crafts to water sports, and the kids are never bored.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Diana Garcia , Ventas at Now Emerald Cancun
Responded 18 Jul 2023
Dear guest, we are very happy to read that you and your little travelers were able to enjoy the experience and make new friends in our resort, we assure you that we will be sharing your kind words with each of our explorers, especially Maina and Jimena. We look forward to welcoming you again soon. ¡Saludos desde Cancun!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely loved the staff at Now Emerald! Albin was amazing. His service and friendly conversation was exceptional. He was always working hard to help people receive top notch poolside service. Elvis was a great pool side bartender. The entertainment team was fun and kept the pool entertaining. Thanks to Albin for making our experience great!
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Date of stay: July 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Diana Garcia , Ventas at Now Emerald Cancun
Responded 18 Jul 2023
Good morning Kelly, Thank you for taking the time to share your comments. We are very happy to learn that you enjoyed our caribbean experience provided by our staff; rest assure that we will be sharing your kind words with each of them, specially with Elvis and Alvin. Our family looks forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$135 - US$333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sens del mar hotel cancun, oasis playa cancun, cancun oasis playa, grand oasis playa cancun mexico, oasis playa hotel in cancun, grand oasis playa hotel cancun
FORMERLY KNOWN AS
Grand Oasis Sens
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
427
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Frequently Asked Questions about Now Emerald Cancun
Which popular attractions are close to Now Emerald Cancun?
Nearby attractions include Puerto Maya Cancun (2.4 km), Ventura Park (4.8 km), and H Roof (4.5 km).
What are some of the property amenities at Now Emerald Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Now Emerald Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Now Emerald Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Now Emerald Cancun?
Conveniently located restaurants include Restaurante Careyes, Nicoletta | Modern Italian Kitchen Cancún, and Carajillo Cancún.
Are there opportunities to exercise at Now Emerald Cancun?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Now Emerald Cancun have airport transportation?
Yes, Now Emerald Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Now Emerald Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Now Emerald Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (2.3 km) and Scorpion’s Temple (6.7 km).
Does Now Emerald Cancun have any great views?
Yes, guests often enjoy the ocean view available here.