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Blvd. Kukulcan Km 19.5 Lote 50 Zona Hotelera, Cancun 77500 Mexico
33 people are viewing this hotel
Expedia.com
US$315
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Free cancellation until 25/08/22
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US$315
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Free cancellation until 25/08/22
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US$176
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Traveller (1928)
Pool & Beach (592)
Room & Suite (392)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#74 of 271 hotels in Cancun
Location
Cleanliness
Service
Value
Situated in the heart of Cancun’s Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun offers a unique Unlimited-Luxury® experience that the whole family will love. This gem is set on a beautiful white sand beach with crystal blue water and features 427 rooms and suites with garden, lagoon and ocean views. Now Emerald combines the beauty of lush nature with modern world-class facilities and is conveniently located only 8 miles away from the Cancun International Airport. Enjoy unlimited gourmet food and beverages at 8 restaurants and 8 bar options, plus activities that will keep everyone entertained. From endless daytime land and water activities, a relaxing spa by Pevonia® and three beautiful pools to kids and teens clubs and adults-only designated areas, the options are endless. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Indoor play area for children
Parking
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Airport transportation
Car hire
Business Centre with Internet Access
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
Spanish

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
465Restaurantswithin 10 km
105Attractionswithin 10 km
1695Reviews1202Q+A100Room tips
Traveller rating
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Marinela wrote a review Yesterday
1 contribution
We had a beautiful balcony room with an ocean view, and it was amazing. Staff is very nice, friendly and helpful. Carlos from in room dining ( i think that's his name he works PM sifts) is an amazing, hardworking and took good care of us. Would go back for sure.
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vanessa wrote a review Yesterday
2 contributions2 helpful votes
Hola! We stayed in Now Emerald Cancun for five nights as a couple. I’ll break down my review into sections for a more thorough review: CLEANLINESS: 5/5 We felt like the resort was very clean! The room was well-kept, I didn’t see any bugs in the room or the resort and everything always looked well kept. Especially since Covid, I feel like cleanliness more than ever is appreciated and we felt like the restaurants, bars, rooms and hallways were well managed. BARS: 4/5 service was amazing. They were attentive and kind. Loved how when we were in the adult pool, they tended to us and brought us drinks which I know a few resorts don’t really offer (usually you go to bar to be served). The drinks were well blended, we drank frozen margaritas and they didn’t use the pre made mix slushy stuff which was awesome. Now in terms of *Bar availability*, 2/5. Most bars closed at 11pm. The lobby bar closed at midnight. If drinking past midnight is important to you, I wouldn’t recommend this. They also advertised as having a disco, however this was closed during our stay which is unfortunate as I’ve been to many resorts and they’ve always had a bar open late and a disco. FOOD: 3.5/5 buffet. Breakfast was my favourite meal and shout-out to the staff who made fresh fruit smoothies catered to your ingredients! This was a huge selling point to me as I have shakes daily. A little disappointed when I order huevos rancheros (my favourite breakfast) and it was just two heated tortillas with some eggs and sauce thrown on it, nothing special. I can get better huevos in Toronto. What’s important is, I almost always get sick after resorts in Cuba/DR and didn’t here, so cleanliness is on point. There is also no late bar snacks restaurant. But they do leave out hot tables with burgers, fries and hot dogs if you are hungry. It came in clutch after a night at Coco Bongo, even if food was cold. There is room service however we did not utilize it. 4.5/5 restaurants were great! I love that you didn’t have to reserve a spot or were limited to your choices. On the first night we went to the buffet and there was slim pickings there, I guess it was because everyone was at the restaurants. We had a fantastic time at Panamour (French) and Spice (Asian). As our top favourites. Italian was not good. Shout out to the coffee bar who made amazing lattes and teas! ENTERTAINMENT: 2/5 the staff tried but the programming was really small and not present at all. There’s no real stage where there’s evening performers and if it rains, shows are cancelled. This happened 2 times for us. It’s a smaller resort so there’s just not much to do there. BEACH/POOL: Beach 1/5: unfortunately the beach area is really small. There chairs are nice to lay in but limited and we never felt like we had to reserve our spots because there was always something to find. Seaweed amounts was unbelievable which made it hard to enjoy the beach itself. Most people hung by the pool anyways. If beach matters to you, this resort isn’t it. Pools 5/5: we took really pretty pictures and I believe this is the selling the point of the resort. It has nice vantage points. Adult pool needs better music though, we felt the resort catered more to the main area and not enough to adult pool area. They played odd elevator music at the adult pool and it just kind of killed the vibe BUT it was nice and quiet. Overall we did enjoy our stay and we were definitely comfortable. If you’re looking for a small, quiet resort, this is a great option. If you’re looking for a lot of entertainment and party vibes, I wouldn’t recommend it. Bonus points to not waiting long for restaurants.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Ricardo H wrote a review 14 Aug
1 contribution
The resort is incredible, I could not be happier everything about this place is amazing some things are a little old but still 5 stars. David at the front desk was exceptional so welcoming, nice and friendly he absolutely made my stay here the best possible.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TravelAgentDiary wrote a review 14 Aug
Richmond, Virginia1794 contributions197 helpful votes
+1
I traveled with my mom, 7-month old son, and nephew. We were celebrating my nephew's high school graduation. I felt the food and staff at the resort were top notch. We never had to wait to be seated at any restaurant, it never felt crowded. They promptly gave us a crib for the baby to sleep in and the room was generally comfortable. We did lose power for a few hours of our stay a few months ago, but that's not something the resort can change. There's a really cute kids section. The only downside is the amount of STAIRS. Not ideal when you have an infant with a stroller. That's the only way to even get to the buffet (no elevator) so not sure how they cater to ADA guests. Overall, our stay was comfortable and we all enjoyed our time.
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Date of stay: June 2022
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joshua K wrote a review 13 Aug
2 contributions
The entertainment team was so great! Martha, Felipe, Fernando, Abraham, Daniel, and Nala were all so great! Also, Alex always got us seats under the umbrellas! Armando was the best server ever and always got us the best drinks!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vane wrote a review 13 Aug
Chacmuchuch, Mexico1 contribution
All the service in this hotel was absolutely AMAZING! the food is great and really is worth to try everything!! The activities are very fun playing volleyball on the beach or playing games in the bar with the entertainment team! make sure to give this hotel a look and look into coming for a vacation with family or a significant other . Especially look out for Martha and Fernando THEY ARE THE BEST!!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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G B wrote a review 13 Aug
1 contribution
Disappointed to say the least! Resort is very outdated and was not well maintained, AC not working I'm my room, broken tiles in the resort, broken cement around the pool area, water leaking from the ceiling in certain places and the resort had a moldy smell to it. Rooms had paper thin walls, we heard everything. One of the elevators did not have any lighting. People kept getting cut from missing tiles in the pool, which makes sense after we noticed blood stains around the pool area. The food was horrible and not much selections at the buffet. The restaurants were just ok nothing special. There are several restaurants in the city nearby which offer great food. The beach had seaweed and it was never cleaned by the resort staff. Overall not a great experience and not a true 5 star hotel. PS don't drink the tap water, ask for bottled water.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer G wrote a review 12 Aug
1 contribution
I had a great stay at Now Emerald with my friends. The rooms were nice, the view was beautiful, and the staff was lovely. We especially had a great time getting to know Abinadab, aka Abi. He was very kind and went above and beyond with his service to us, making our stay extra memorable. He became our friend and not just our server by the end of our trip, we were sad to say goodbye!! Highly recommend this resort to travelers. Missing the view and pool already!
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John G wrote a review 12 Aug
1 contribution
Great vacation. Alex from the main pool was very pleasant. Helped us every morning with pool side chairs for the whole day. The entertainment team was cool too. They sure know how to start the day. We'll be back.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Emely Martinez wrote a review 10 Aug
1 contribution1 helpful vote
I stayed at this resort this summer with a couple of friends. The staff was so accommodating and sweet. We had a lovely waiter by the name of Abinadab he was attentive and made our stay here extra special.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$225 - US$340 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sens del mar hotel cancun, oasis playa cancun, cancun oasis playa, grand oasis playa cancun mexico, oasis playa hotel in cancun, grand oasis playa hotel cancun
FORMERLY KNOWN AS
Grand Oasis Sens
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
427
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Frequently Asked Questions about Now Emerald Cancun
Which popular attractions are close to Now Emerald Cancun?
Nearby attractions include Playa Delfines (0.9 km).
What are some of the property amenities at Now Emerald Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Now Emerald Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Now Emerald Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Now Emerald Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Now Emerald Cancun?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Km 19. 5 Restaurant & Bar Cancun, and El Galeon del Caribe.
Are there opportunities to exercise at Now Emerald Cancun?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Now Emerald Cancun have airport transportation?
Yes, Now Emerald Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Now Emerald Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Now Emerald Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (2.2 km) and Scorpion’s Temple (6.6 km).
Does Now Emerald Cancun have any great views?
Yes, guests often enjoy the ocean view available here.