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Occidental Costa Cancun

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Occidental Costa Cancun
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4,455 Reviews from our TripAdvisor Community

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Showing 2,918: English reviews
1 review
Reviewed 3 days ago NEW via mobile

Outside of the front desk staff everyone was very gracious and accommodating. The property was very clean rooms were clean linens bathroom we're not bad. However of all the places I've stayed in Cancun Occidental Costa Cancun was the least impressive. It may have just been my room but the views were nonexistent. This was a quick weekend budget get... More 

Helpful?
Thank D4eternity
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear D4eternity: We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We offer an apology if the reception staff was not friendly with you, we will take the necessary measures so that this doesn't happen... More 

Minneapolis, Minnesota
1 review
Reviewed 5 days ago NEW

Hi my name is ray from usa love the hotel and special thanks to the manager assitant manager Jessica Reyna she was so helpful with information about the tours and things i can do in cancun cheers !!!!

Helpful?
Thank rrkolovos
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear rrkolovos: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. We are very happy to know that kindness and excellent service of our staff made your an unforgettable holiday which... More 

1 review
Reviewed 5 days ago NEW via mobile

I've visited many places in Mexico and this by far has been the worst expressive ever. Took over 45 minutes to check in, 3 adults. When we get to our room there is only 1 bed. This was never mentioned at check in. Then I'm told this is all they have until Monday. No apologies from the staff. The hostess... More 

Helpful?
Thank J M
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear J M: First of all a cordial greeting from the team that makes up the Hotel Occidental Costa Cancun. We sincerely regret not being able this time to meet your high expectations and for give us your valuable time to write a review on this website and call our attention to issues in which we can improve. We offer... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Stayed there 1 week. The major downside to this place: The beach is next to the entrance for the port. There is a Terrible smell of gaz. A lot of algees, it is a highway for boats. The water is dirty.... very disappointing for a resort on cancun beach... I guess if you plan to stay around the pool all... More 

Helpful?
3 Thank Samuel C
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Samuel C: We would like to thank you for your preference in selecting our Occidental Costa Cancun hotel for your holidays in Cancun, as well as for taking the time to tell us about your recent experience among us. Occidental Costa Cancun boasts a beautiful beach area and particularly small, which for many is what makes the hotel different... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We arrived on a Tuesday and was greeted by our driver at the airport which who was friendly and helpful. Our room was decent size and was supposed to have an ocean view. We could technically see the ocean but directly out our balcony was the roof of another building. The beach was very small and no real walking room... More 

Helpful?
2 Thank fred d
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Fred D: First for all to receive a greeting from the whole team that makes up Occidental Costa Cancun. Thank you very much for making us know how it was your stay, since for us is important to improve every day and continue to be the preference of our guests. Let me tell that we provide the type of... More 

Calgary, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Just stayed here for one night. So nice. Great food, super clean and the evening show was fun. They even bring you drinks while you're just sitting around...how good is that? If I could say one thing it would be that the jacuzzi in the men's gym could be hotter. That's all I've got...that's my only issue, and it's a... More 

Helpful?
Thank Don B
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear Don B: Occidental Costa welcomes your opinions on this website on your last vacation with us. We're glad you enjoy your stay. Comments like yours help us observe our areas of opportunity, to work harder and commit ourselves to their needs. We appreciate your kind comments about our food and drinks that we have chosen for your enjoyment. We... More 

Level Contributor
1 review
Reviewed 2 weeks ago via mobile

Hotel is great. I spend there 24 hours and I enjoyed every moment. Employers are very nice, especially Jessica Reyna which explained me for an hour about Cancun and the facilities in the hotel. Restaurants are great, food is fresh and variety. Hope I will have the opportunity to stay there agin.

Helpful?
Thank דור י
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear דור י: On behalf of Occidental Costa Cancun, thank you for choosing our hotel for your vacation and put your comments on this web site. We're glad to know that you enjoyed our gastronomy we offer for your palate, and especially the service you provide our staff. Thank you very much for mentioning my name(Jessica Reyna), it was a... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Cancun is a beautiful city and Occidental is equally as beautiful. It is a reasonably priced all inclusive resort. The staff was very friendly and accommodating. Every night there was good entertainment especially the Michael Jackson show. All the rooms have terraces with a hammock facing the pool. I requested a single queen size bed, but they only seem to... More 

Helpful?
1 Thank Darryl S
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Darryl S: On behalf of the Director Occidental Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience with us. In the same way thank you for choosing Occidental as target for your well deserved rest string. I am very pleased to that you may have had a memorable vacation. We... More 

Sao Paulo, SP
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 weeks ago via mobile

The hotel stay a few kilometers of the downtown and of the most famous night clubs and there is a taxi post in the parking lot by the way if you want to get one the parking lot is free if you choose to rent a car. The hotel it is just a few meters from the ferry for isla... More 

Helpful?
1 Thank Marcelo C
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear Marcelo C: First of all thank you for taking the time to share your comments on this web site, since they are very valuable for us. We would like to thank your comments about our Resort. Occidental Costa Cancun boasts a beautiful beach area and particularly small, which for many is what makes the hotel different from others, but... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I will hope that Jessica Reyna Arechiga who responds to these reviews will step up and fix my already disappointing experience at the Occidental Costa Cancun. I just checked in this evening and after waiting in line for 20 minutes (I was the first in line) I was finally given my room key and the very kind gentleman took me... More 

Helpful?
1 Thank David S
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear David S: Before than nothing receive greetings from Occidental Costa Cancún. Thank-you for your preference and your coments valuable. We offer you an apology for the inconvenience that you had in your kind of room asign, We assure you that we will take the necessary measures so that this does not happen again for future guests. Please be assured... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $254 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
151 questions
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Questions? Get answers from Occidental Costa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The location and the beach are excellent !”
 of 5 bubbles rrkolovos, 28 Nov 2016 | Read review
“Ask for Jessica Reyna and she will make sure your stay is unforgettable (:”
 of 5 bubbles Ordral, 6 Oct 2016 | Read review
“Rooms overlooking the beach or pool and grounds”
 of 5 bubbles U6011JLmichelles, 5 Sep 2016 | Read review
“Do not rely on Thomas Cook rep, book excursions through Viator! Amazing service for every excursion we booked”
 of 5 bubbles kelly456, 31 Aug 2016 | Read review
“Facing the pool is going to be noisy until after 10:00pm as there is entertainment every night.”
 of 5 bubbles csatter, 29 Aug 2016 | Read review
5 of 5
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