We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Occidental Costa Cancun

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Occidental Costa Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,654 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,026: English reviews
Start your review of Occidental Costa Cancun
 Click to rate
Mount Pearl, Canada
Reviewed 3 days ago NEW

The hotel is beautiful and well maintained, Not much of a beach but the monkeys and other wildlife made up for that. The Excarat park just across the street was well worth visiting. It has something for everyone and a fantastic show in the evening. My trip was short so didn't get to experience a lot. The nightly entertainment was...

 Report
Helpful?
Thank Theresa B
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Theresa B: Thank you very much for your comments about the show and music of the hotel, thank you that you will take the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We hope to have you in your home...

Monroe, New Jersey
Reviewed 4 days ago NEW

Flt home for son & several others was overbooked, so united offered the occidental costa overnight..all agreed was a nice change from the craziness of the previous 5 days on spring break.. thought they were on another planet when walked into lobby to the sound of light piano music.. these r their observations.. food . breakfast at buffet was good...

 Report
Helpful?
2Thank bagdiva
ASISTENTE BARCE... C, Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Bagdiva: Thank you very much for your comments, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Noemí Ramírez Assistant General Manager.

Hammond, Wisconsin
Reviewed 4 days ago NEWvia mobile

Anyone who has stayed in a real all-inclusive resort (other Barcello resorts included) would be extremely disappointed. Of course there are good and bad things about any place you may stay. Since the bad outweighs the good in this case, I will start there. Upon arrival, the "fully stocked minibar" contained a tiny bag of peanuts, a small piece of...

 Report
Helpful?
Thank mhb05
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Mhb05: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. Our main objective and our reason for being is to get the highest satisfaction from our customers. We hope...

Reviewed 5 days ago NEWvia mobile

Just checked in today and have been very displeased so far. The hotel is very basic, which would be okay if I didn't have people trying to sell me tours and internet and stays on their other properties immediately on arrival. At the airport,I was told by my driver that I had been scheduled to meet with the hotel travel...

 Report
Helpful?
Thank beachbum0786
ASISTENTE BARCE... C, Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Beachbum0786: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. We offer you an apology and we deeply regret that the service received by the waiters at the buffet...

Reviewed 5 days ago NEWvia mobile

I was unsure why we were able to book this trip a few months before spring break so easily with so many accommodations and now I understand why. The food was awful - even at the restaurants where we woke up at 630 am to book the reservation. The drinks were beyond watered down. You could have 7 drinks and...

 Report
Helpful?
Thank Gabrielle D
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Gabrielle D: Thank you for taking the time to share your experience with us. All your comments are very valuable to us, as they are our main improvement tool. Thank you for letting us know the inconveniences you had during your stay to take the necessary actions to improve the service, since your comfort and satisfaction is very important...

Reviewed 1 week ago

We had a REAL good time in Occidental Costa Cancun for our Springbreak. The buffet is amazing, the beach is awesome, there's a lot of activities and the bartender : Bernardo Itza, Milton Palma and Alex Matos.... I swear to you guys you will never meet bartender that good anywhere else! We met good person from the staff like Carlos...

 Report
Helpful?
2Thank Martin M
ASISTENTE BARCE... C, Management Assistant at Occidental Costa Cancun, responded to this review

Dear Martin M: It has been a great pleasure to stay at Occidental Costa Cancún during your recent vacation, we are very happy to know that you had a pleasant stay and we want to thank you for sharing the details of your great experience in our hotel, through this website .. We hope to have you back very soon,...

Reviewed 1 week ago via mobile

We just arrived from the occidental costa and it was perfect. the staff was so lovely. Everyone was great especially Carlos Gomez, Milton Palma, Bernardo Itza, Alex Matos, Bryan Couoh, Ada Balam, Pepe Hernandez and Juanita chavarria.

 Report
Helpful?
Thank Kristin H
ASISTENTE BARCE... C, Management Assistant at Occidental Costa Cancun, responded to this review

Dear Kristin H: Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others on Tripadvisor. Allow me to let you know that it is an honor to read such kind review, thank you for your compliments regarding Carlos Gomez, Milton Palma, Bernardo Itza, Alex Matos, Bryan Couoh,...

Reviewed 1 week ago via mobile

These 2 guys here are the BEST....GREAT SERVICE GREAT FOOD!!!MANAGER JUAN KARLOZ AND WAITER DIEGO C. definitely looks out for you....very kind and welcoming...the way they treated us....I didn't even want to try any other restaurants unless they were working there!!!! 5 STARS TO THIS HOTEL/RESTAURANT DUE TO THESE 2 GUYS!!!!!

 Report
Helpful?
1Thank mpresst
ASISTENTE BARCE... C, Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Mpresst: Thank you very much for your comments about our colleagues, thank you that you will take the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We hope to have in this home in the near future. Best regards. Noemi...

Reviewed 1 week ago via mobile

Loved our stay, too bad we had to leave. My hats off to everyone we encountered on our trip, your staff was excellent, outgoing and professional, made us feel welcome from the moment we stepped foot off our shuttle from the airport.. Beautiful hotel, exceptionally maintained and manicured grounds, a tropical paradise.. Our room was super, great views, comfortable and...

 Report
Helpful?
1Thank scottandkids
ASISTENTE BARCE... C, Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Guest, Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others on Tripadvisor. Allow me to let you know that it is an honor to read such kind review which highlights every aspect of Occidental Costa Cancún, from our Resort facilities, the variety of quality food...

Kamloops, Canada
Reviewed 1 week ago

We stayed 7 nights and enjoyed every minute of it. What made the stay most enjoyable were the hard working staff. In particular the Manager of Mexico Linda, Rebecca Chong! We cannot say enough about her. She went above and beyond to accommodate us when there was a mix-up with our dinner reservations. (Someone actually stole our reservations). She was...

 Report
Helpful?
Thank beckieallen
ASISTENTE BARCE... C, Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Beckieallen: In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, our varied and exquisite gastronomy made your holiday unforgettable as it is our...

4,008 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3429)
Viewed
Hotel & Grounds (570)
Viewed
Pool/Beach Area (725)
Viewed
Dining (238)
Viewed
View from Room (163)
Viewed
Room/Suite (319)
Viewed
Business Centre/Function Rooms (7)
Viewed
Bathroom (67)
Viewed
Family/Play Areas (45)
Viewed
0:20
Videos (2)
Viewed
Other (1293)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (560)
Viewed
Aerial Photography (39)
Viewed
Amenities (110)
Viewed
Beach (30)
Viewed
Double Ocean Front (56)
Viewed
Junior Suite (93)
Viewed
Pool (20)
Viewed
Dining (123)
Viewed
The Hotel (89)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (19)
Viewed
Family/Play Areas (2)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (3)
Viewed
Dining (2)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.9 km away
Krystal Grand Punta Cancun
7.9 km away
Emporio Hotel & Suites Cancun
3.9 km away
Fiesta Americana Villas Cancun
Show Prices
Show Prices
Show Prices
5.5 km away
Occidental Tucancun
Occidental Tucancun
#43 of 181 in Cancun
4,552 reviews
11.8 km away
The Westin Resort & Spa Cancun
0.3 km away
Grand Oasis Palm
Grand Oasis Palm
#49 of 181 in Cancun
3,040 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $239 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, BookIt.com, Hotels.com and Barcelo so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
232 questions
Ask a question
Rockland, Canada
Greasby, United Kingdom
Moonbeam, Ontario, Canada
1 month ago

See all questions (232)

Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view is well worth it!”
 of 5 bubbles beckieallen, 13 Mar 2017 | Read review
“Top floors (4 and up) are more quiet.”
 of 5 bubbles claudiupg, 13 Mar 2017 | Read review
“Try to get one room with a big balcony”
 of 5 bubbles figueroamayelin03, 13 Mar 2017 | Read review
“Higher the better !”
  • Night sky
 of 5 bubbles kiza007, 10 Mar 2017 | Read review
“Rooms on the top floor are good but elevator waits a pain”
 of 5 bubbles travellerbynature, 8 Mar 2017 | Read review
5 of 5