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Occidental Costa Cancun

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Occidental Costa Cancun
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4,665 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Costa Cancun
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Showing 3,032: English reviews
Glasgow, United Kingdom
Reviewed 21 October 2010

i loved staying in this hotel i Had a beach view , the staff were very friendly and couldnt do enough for you, rooms cleaned, sheets changed every day ! The food was nice plenty to choose from. It was just a short bus ride to shops, clubs and bars. There were plenty of good excursions depending on how busy...

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Helpful?
Thank RhonaCarruthers
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

barnsley
Reviewed 17 October 2010

Just come back from can cun mexico when we first got there to barcelo costa the hotel room was nice but there was mould growing up the walls and through the air vents an it smelt awful so we asked to move rooms which we did and it was the same again with the damp smell and mould on the...

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Helpful?
1Thank toptotty100
Edinburgh, United Kingdom
Reviewed 17 October 2010

we had a really fantastic holiday in cancun and stay at the barcelo costa. hotel was clean also the room very clean and big we where on the top floor room number 736 it was quiet up there so we couldnt complain about any noise. as for the staff they all work so very very hard and for so very...

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Helpful?
Thank anieka
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Barcelona, Spain
Reviewed 14 October 2010

My sister and I traveled to this hotel for a 6 day trip. When we arrived we were put into a 1-bed room when our reservations specifically requested two double beds. The room also smelled like sewer and the AC wasn't working. We went down to request another room, which they moved us to that wasn't much better. However, they...

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Helpful?
1Thank ChachiDaniela
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Birmingham, United Kingdom
Reviewed 13 October 2010

had the best time ever at barcelo dont know how people can put bad reviews its unbelievable food great just an all round amazing place

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Helpful?
2Thank ariba10
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

London, United Kingdom
Reviewed 12 October 2010

I stayed at the Barcelo for one week for my sister’s wedding. I stayed in a twin room with my best friend whilst my family stayed in various rooms throughout the complex. I thought the rooms were really roomy and clean. I had room service each day in which the beds were made, floors swept and new towels provided. The...

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Helpful?
1Thank MelissaB05
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Newcastle
Reviewed 12 October 2010

I stayed at the Barcelo Costa Cancun fpr 2 weeks in September. Don't worrry about going to Mexico in the rain season the weather was great!! The Barcelo Costa is on the outskirts of Cancun not very central. 40p bus or $20 taxi to the centre. We were greeted by frosty reception staff. My mam and Dad had the Junior...

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Thank shellandshaun
Philadelphia, Pennsylvania
Reviewed 11 October 2010

So let me start with this is my 4th time traveling to Cancun so I have been on every end of the spectrum. I have stayed in both the Fiesta Americana hotels as well as the Ritz Carlton. Though those places were very nice they also came a prettier penny. Also they were Caribbean side and not on the bay...

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Helpful?
4Thank philliestravelers
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Mexico City, Mexico
Reviewed 7 October 2010

I really enjoy my stay in the hotel, it was a low season so that made it more fun to have all the place for us. The food is incredible.

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Helpful?
Thank Maargaritos
Lake Helen, Florida
Reviewed 6 October 2010

We did not get the rooms we requested, ocean view, four room together, even though we had booked 3 months in advance. Was assigned a small room with very poor lighting over the vanity which made it difficult putting on makeup and the countertop area was very small. Not a lot of room for personal items. However, the staff could...

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Helpful?
Thank bandit228

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $238 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
232 questions
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Rockland, Canada
Greasby, United Kingdom
Moonbeam, Ontario, Canada
1 month ago

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Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing the pool to see the night activities and shows by your terrace”
 of 5 bubbles 330marvind, 23 Mar 2017 | Read review
“if you want a balcony with chairs, you have to ask for it and be prepared to pay a bit more”
  • another ocean view
  • ocean side view
 of 5 bubbles V1008TLkarenj, 22 Mar 2017 | Read review
“Ocean view is well worth it!”
 of 5 bubbles beckieallen, 13 Mar 2017 | Read review
“Top floors (4 and up) are more quiet.”
 of 5 bubbles claudiupg, 13 Mar 2017 | Read review
“Try to get one room with a big balcony”
 of 5 bubbles figueroamayelin03, 13 Mar 2017 | Read review
5 of 5