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4.0
#33 of 39 all-inclusives in Cancun
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to Golden Parnassus All Inclusive Resort & Spa Cancun,an Adults Only ( +18 years ) Resort Situated on a wide beach of Cancun´s hotel zone.. A beach resort wholly devoted to the "in the moment" lifestyle, Golden Parnassus Cancun offers an intimate atmosphere with traditional Mexican warmth and hospitality and personal service . Guests can choose between lagoon sunset views or a sunrise over the ocean, guests have five different dining experience options , 24 hour room service, four bars, snack restaurant and crêperie, treatments and services at the spa, day and nightime activities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Lagoon View
Languages Spoken
English, Spanish
Location
Retorno San Miguelito Mza. 53 Lote 37 Blvd. Kukulcán, Km. 14.5, Cancun 77500 Mexico
Name/address in local language
Golden Parnassus All Inclusive Resort & Spa Cancun
10,040 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Golden Parnassus All Inclusive Resort & Spa in Cancun receives mixed reviews, with some guests expressing dissatisfaction with the perceived value, pointing out misleading advertising and unexpected costs. Although the amenities have been criticized for being dated, the beach, pool, and food selection are often commended. Room experiences vary, with clean and well-kept spaces contrasted by complaints of odors and maintenance issues.
Cleanliness levels are inconsistent, especially regarding towels. The atmosphere is appreciated for the entertainment, though updates are suggested. The location is widely praised, and the staff's attentive service is a highlight for many visitors.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Underwhelming
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We returned to the Golden Parnassus for the 5th time in the last 10 years, and were once again impressed with the wonderful service, delicious food and amazing beaches. We were a little concerned about going due to the ongoing pandemic, but the staff were incredible careful. We never saw a staff member without a mask, and often they also wore face shields. Staff were attentive to taking temperature for indoor restaurants and sanitizing everyone's hands, and ensuring no buffet items were being touched by guests.
We loved the slightly quieter feel with reduced capacity (Plenty of beach chairs available each day!) and were impressed with the work being done to repair damage to the resort from Hurricane Delta (we noticed most resorts were in some state of repairs in the hotel zone).
Our room was in great condition when we arrived, and though we did have a small leak one morning with our air conditioner, it was fixed by the time we returned to our room at 3:00pm and we had no further issues the rest of our week long stay.
We highly recommend this place as an affordable option to stay in what we believe is one of the most beautiful and relaxing ocean vacation spots in the world.
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip:Splurge for an ocean view room - ALWAYS worth it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Parnassus, Otro at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 18 Nov 2020
Dear Guest, Thank you for your kind words. It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. It would be a pleasure for us to welcome you again on your next visit to Cancun. Best regards,
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We had booked 2 rooms, 1 club room and 1 delux room, the club room was perfect but the delux which I think was 206 had a terrible smell we asked to change and it was immediately, the second room was more dated but we didn’t mind that and both rooms very clean. Although we learnt after that the room was very loud from music at night. We stayed here for a week of our 2 week holiday, first night we ate in the barn, we were tired from travelling for 16 hours but to be honest did not enjoy the food the first night maybe just us, but ate in the barn 3 more nights during the week and loved it, I highly recommend the fillet steak jacket potato and spinach, you can mix the steak with whatever you want I choose this and ate it 3 nights absolutely delicious. We also ate in the pasta restaurant and the main buffet restaurant both good, breakfast was good plenty to choose from. Lunch times we snacked from the pool cafe serves the best chicken wings. Day activities with Itsy and the team was great fun and my husband and daughter did most of them, didn’t go to all the shows but the balloon contest by the pool on our last night was hilarious, laughed so much. Never really a shortage of sun beds and change towels as often as you like, pool area is spotless and a great place to enjoy, leads straight onto the beach which was very clean we loved it. I would say this hotel is down to earth, fun and relaxing (whatever you choose) great food excellent staff who work very hard and would recommend this, but also recommend the club room, we loved our time here so much we have booked the day after getting home to return next year and I can’t wait
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip:Club rooms are quieter 2nd floor noisier
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GoldenP42, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 15 Jan 2020
Dear Lesley, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are happy to hear you enjoyed some of our restaurants, activities and personalized service. We will of course congratulate our staff for their outstanding service. We hope to have the privilege of welcoming you back in the future. Best regards,
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Arrived eventually as this place is not on the main Hotel zone road it is set back off a side road. I'm glad I had pre paid for my transfer as this would have definitely cost more as the driver wasn't even sure where it was.
ATM in lobby minimum withdrawal is $50
Music played around the hotel is dated as is the decor
The bedrooms are located on a walkway which is open above the lobby area so can hear everything and everyone at all times of the day and night and if it's raining they bring the music and noise into the lobby area so very loud.
My 'Deluxe Lagoon view' room basically meant my room was on the side of the lagoon and my 'view' was of the lobby roof. When I asked to change I was told no other lagoon rooms but if I wanted an ocean room it would cost $30 per night more. It was a decent size room however the bedside light didn't work and the wiring was extremely dodgy. Big balcony with 2 chairs and space prob for 2 loungers. Room Needed fresh paint job, the net curtain dirty at bottom and holes in it.
Buffet- Breakfast pretty much same every day, fried usuals but then zucchini, eggplant, onions, broccoli. ?!?! Lots fresh fruit. Lunch nothing spectacular or different to rave about just basic buffet food. Lots of fruits the salads just same vegetables but then a different addition ie chicken or ham. No ice cream at all. Milk cups and tea mups big chips in them asked for a new one but that came chipped but smaller.
Pool was good size split into 2 areas so one side busier than the other. Fun pool entertainment basketball and volleyball gets everyone going.
Very good COVID health measures in place. Temp taken each time enter a restaurant and hands gelled, gloves available to handle utensils in buffet, staff all constantly wear masks and goggles. Hand sanitizer by the lift for before pressing buttons. Cleaning was generally ok but maybe some bleach or similar for cleaning bedroom floors as whatever was using didn't seem to be doing a good job.
Staff all friendly
Personally I would give this a maximum of 6 out of 10.
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Date of stay: January 2022
Value
Location
Service
Room Tip:Get an Ocean view room as the opposite side is not a nice view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Parnassus, Otro at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 31 Jan 2022
Dear Guest, Thank you for taking the time to share your experience, we are very thankful for your detailed observations they are of great help for us to improve, and be assured that we will pass your comments to the corresponding areas so that the can work so we can provide a better service for our guest in a near future. We appreciate your comments regarding our staff they work hard so our guest can have a wonderful time during their stay Kind regards
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We just returned from our vacation at this resort . We have vacationed in Mexico Since 1988 and this is our third or fourth visit to the GP The food is good , the staff is wonderful .
This hotel is really in need of updating . The mattress are torn and moldy . not that you spend much time in your room but the room is just all plain white. the railings going down to the beach are dangerous and need repairing . hardly even attached. I seen people falling going down to the beach or coming up from the beach so they put old rags on the steps and cones.
The lobby Restaurant was rotted on the roof so they were repairing it and all night you could hear the plastic that was all torn rattling in the wind.
The maid service will drive you crazy because they bang on the door at 8:05 AM every morning so we put a do not disturb sign on the door so they called our room number so we unplug the phone so we could sleep in. the maid would be in the room next to ours scraping chairs and furniture across the floor it was to the point that you had to leave your room by 9 AM every morning. we are not the only people that were complaining we were with 15 people in our group and several of them said why is the maid banging on the door when you have do not disturb or calling your phone.
If they updated the hotel and they need to definitely replace all the mattresses they are as old as the hotel. we came home and our backs were killing us . if they updated we would give it another try in the future . We like the comfortable setting that this resort provides it’s nothing fancy but the staff is so wonderful and the food is not bad and we love the location
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GoldenP42, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 11 Feb 2020
Dear Joannie, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience. Thank you for letting us know the inconvenience you encountered so we can report them to the corresponding departments and avoid any discomfort in the future. We reiterate once again our sincere apologies for any setbacks you experienced and hopefully, you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,
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Looks awesome on the website but not as nice in person. Lots of beach erosion. Surprise tax charge when I arrived. Not all of the restaurants were always open. The buffet never opened for dinner once. The Japanese restaurant had small portions but was really the only thing available for dinner. The gym opened very late (9 and 1015am) and you needed an appointment even though it was always empty. No working hot tubs outside or inside. The bartenders reuse the plastic cups so bring a Yeti cup. The hot tub in the room had brown water at first and there was a yellowish brownish ring left over after it drained. The jets need to be cleaned. There was no entertainment it was pretty quiet. The alcohol options were slim. Not one top shelf option. The my were strict with the beach towel policy- one towel per beach card. Many staff members didn’t speak English so sometimes you would get ignored. The view from the room was amazing. There weren’t enough beach chairs for the pool or beach so get up early to get a spot. The other guests made it worthwhile. Lots of people who wanted to chat and laugh.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Parnassus, Otro at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 22 Nov 2021
Dear Guest, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience. Thank you for letting us know the inconvenience you encountered so we can report them to the corresponding departments and avoid any discomfort in the future. We reiterate once again our sincere apologies for any setbacks you experienced Best regards,
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Had to wait 2 hours to get my room. Cant get alcohol until after 11am Room was not mopped , sheets were not the cleanest.. We had to pay extra per night to get a small fridge, not stocked, not a mini bar, just a fridge by itself, once I paid they gave me one that didnt even work. Bars close at 11 so no drinking after that unless you get your own stuff to drink in your room, but make sure fridge is included...
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Parnassus, Otro at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 18 Oct 2020
Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. e offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. We hope you give us the opportunity of welcoming you back in the future and if there is anything you need please do not hesitate to contact us. Kind regards,
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This hotel was such a disappointment. Our stay started mediocre with friendly staff but no information given about restaurants, times of events or any hotel information/location of amenities. The rooms (and hotel) are very dated and lackluster. There was mold on the ceiling of our room, which gave off a horrible smell. When we got our room key we were told that the water wasn’t working and that they were currently working on it so we would have to wait to use the restroom for a few hours. The water of course came out brown when it started working but remained yellow throughout our stay. The air conditioning in the room did not work any of the nights there, we reported it to the front desk someone came to “fix” it, but it continued to not work. Food and drinks were okay, no complaints (typical all-inclusive items). The staff remained friendly and helpful (not Saturday night however). Room service came in a decent time. BE VERY careful of the BCM staff that is located near the pool outside, they will overcharge you at every turn. Just book your excursions with another company (the BCM staff and experience are not reflected in the amount of stars given).
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Parnassus, Otro at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 27 Jan 2021
Dear Guest, We appreciate your comments and we want to offer you our sincerest apologies for the inconveniences you encountered during your stay. We have forwarded your comments to the corresponding departments so that they correct the inconveniences you encountered and so that these can be avoided in the future. On the other hand, would like to mention that BCM is a concession that is at the resort and will be informing them of your observation. We hope to have the opportunity to welcome you again in our hotel to change your perception of us. Kind regards,
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Gorgeous location and hotel. Really bad management!!!! 1. the room.No fridge, no internet, no bedspread, no ice machine...The bed > thread bear pilled sheet on the bottom, old pilled up blanket and another sheet on the top...punky foam pillows and bed is ancient and very stained.. the balcony is beautiful though. 2. The food was made with the cheapest possible ingredients. Mushy fish, fatty chicken thigh meat cut into mini strips along with the skins.. it goes on. The buffet area had a steam table for the side dishes like rice and potatos but they didn't put water in it so everything was dehydrated. You can get pancakes but they didn't have any butter for them. Really? At this point its becoming laughable but I'm at least loosing a little weight. The restaurants for the evening were somewhat better but not much. 3. Entertainment. This place is made of stone and marble and has teired balconies inside and out .. the lobby is open to the top floor. They decide that having a rap music rave party inside the lobby is good on a Saturday night. The noise was deafening in my 5th floor room. Now the pool area does have a stage and it was a gorgeous warm evening where all that noise might have been fine. At this point I just screamed . Mind you..the people that worked there were all lovely, but their hands were tied. I honestly think whoever is at the top and managing this place is a fool. Buy some new sheets and pillows! Mini fridges don't cost all that much! Butter anyway!
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Parnassus, Otro at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 22 Dec 2020
Dear Guest, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience. Thank you for letting us know the inconvenience you encountered so we can report them to the corresponding departments and avoid any discomfort in the future. We reiterate once again our sincere apologies for any setbacks you experienced. Best regards,
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We read all the reviews prior to booking, we just returned and I would not call the hotel old, I would call it Classic, nothing was broken or dirty or old. It was Very Clean, filled with marble, water features and really fun. It reminded me of the Disney Contemporary resort in shape. The service was Fantastic! We saw Fonzy, Oscar and many other mentioned and they were fast and friendly. There were closed restaurants, but that was Covid, not the facility. They had a Mexican Show outside to make up for no shows inside, and lots of choices in eating, there were at least two sites open every night. I ate at the Japanese restaurant and we had sushi and steak and it was really good, in fact my steak medallions and mashed potatoes were top notch, we thought the steak in chili sauce was good, but not great. (this was a personal opinion). You can order a second meal if you don't like it. The cowboy themed restaurant was fun, and I loved the steak there too. Some complained the drinks were weak, but who cares? You get as many as you like for free, and it is HOT there so staying hydrated is good. The room air conditioning was not perfect, but we figured out to close the blinds all day and open them at night and that kept it cooler, but it never got below 69 in the room, which was perfect for me, my husband prefers 60, but he slept perfectly without a cover and the beds were great. Honestly we would go back without a doubt, the deal was a DEAL, and unless you are picky and like high end, then pay more somewhere else. Oh, and the Sea Turtles laying there eggs at night on the beach were a dream come true, just stay your distance and dont step in the nests on the beach when walking around.
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Date of stay: July 2020
Value
Location
Service
Room Tip:We were upgraded to beach - they asked if we wanted to pay more, we said no, they upgraded us...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Parnassus, Otro at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 4 Aug 2020
Dear Dave&Laura First of all, we want to thank you for choosing the Golden Parnassus Resort and Spa to spend your vacation also for taking the time to share your experience. It was an honor having you and we are glad to read that you enjoyed our high-quality customer service, the facilities and all the activities we have in this paradisiac place, thank you for highlighting the qualities that made your stay unforgettable. We are very pleased to know that your experience at the Golden Parnassus was a wonderful experience for you. We would like to thank you for letting us achieve one of our main goals and that is your satisfaction we really appreciate your special comments about our staff members and of course we will congratulate them for you for the great work. We hope to see you on your next visit to Cancun. Best regards
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Visited the Golden Parnassus in May 2018 as a group of 7. Could not fault the hotel one bit excellent service from start to finish! Food was amazing in all hotels and the staff could not do anything better for you. The best beach in Mexico compared to cancun ends where you don’t get any rocks, just pure white sand. We got the local bus from the end of the road into cancun which was very cheap instead of a taxi and very safe. We booked our excursions with the man in the hut outside of the hotel and was a lot cheaper would highly advise going with him. Special thanks to Martin from the entertainment team who makes you feel very involved and welcome. The bar staff are amazing special shout out and thanks to jose, fonzi.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Parnassus, Otro at Golden Parnassus All Inclusive Resort & Spa Cancun
Responded 9 Sept 2020
Dear Guest, First of all, we want to thank you for choosing the Golden Parnassus Resort and Spa to spend your vacation also for taking the time to share your experience. It was an honor having you and we are glad to read that you enjoyed our high-quality customer service, the facilities and all the activities we have in this paradisiac place, thank you for highlighting the qualities that made your stay unforgettable. We are looking forward to welcoming you back to make you an unforgettable vacation. Do not hesitate to contact us for any additional information on your next visit. Sincerely,
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Saint Louis, Missouri6 contributions8 helpful votes
I don't believe this is accurate. The website states the following "Our hotel is 100% smoke-free, according to the new tobacco laws issued by the federal authorities smoking is not allowed on the premises."
My last visit was November, so it's possible something has changed. At that time, there was one designated smoking area and it was in front of the Old Barn. That said, I've heard from quite a few people that it's not overly monitored on the beach and they'll probably leave you alone if you're being somewhat discreet.
I believe the Cancun restrictive smoking laws took effect April '23. There are some resorts recommended online that are more smoker friendly; smoking rooms and additional designated areas. Another online search claims that fines can vary from $50 to $300, although, I can't imagine that happening on resort property.
Hope this helps.
There are more places to choose from in the Cancun area.
PRICE RANGE
S$221 - S$280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
golden parnassus cancun, cancun crown paradise, golden parnassus hotel cancun, golden parnassus resort spa cancun, jack tar cancun, golden parnassus resort cancun
FORMERLY KNOWN AS
Golden Parnassus Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
214
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Is Golden Parnassus All Inclusive Resort & Spa Cancun accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
