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The Royal Islander All Suites Resort

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#37 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Islander All Suites Resort
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1,715 Reviews from our TripAdvisor Community

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Showing 1,418: English reviews
Kodak
Reviewed 3 days ago NEW

This resort was so manicured and maintained, The units had nothing that did not function properly. Very spacious and comfortable. Pools was not heated so we found it very cold and the ocean was even colder so that was disappointing. The timeshare woman at the door was very aggressive and hard to shake. This resort was not advertised on Expedia...

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Helpful?
Thank michelledY4054KG
New York City, New York
Reviewed 5 days ago NEW

I return here as often as I can. I've found it the best way to own beachfront property without the hassle of worrying about hurricanes. The facilities are beautiful and the food is great. You can eat at the resort or at many local restaurants. Nice staff, timeshare people will not bother you if you ask. Mexican exchange rate in...

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Helpful?
Thank SparklingLuxury
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Reviewed 5 days ago NEW

Our family has stayed here almost every year for over 15 years. WE LOVE IT. Right on the beach, but away from the highway so very relaxing. Awesome views and nice furnishings and great amenities. Both the kids and adults have lots of free activities including bicycles, tennis, sailing, snorkeling, water sports and other activities like salsa lessons , yoga,...

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Helpful?
Thank callmback
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Spring Valley
Reviewed 6 days ago NEW

We definitely really enjoyed our stay that The Royal Islander. The service provided by the staff was great and they made our stay even better. Everyone was helpful and friendly. We will definitely be coming back to stay at The Royal Islander again. Thank you.

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Helpful?
Thank 481lizbetha
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Lizbeth: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Fort Collins, Colorado
Reviewed 6 days ago NEW

I come to the Royal Islander every year in late November. I have been coming for over 20 years and before that to the Royal Cancun ( previously VCI). The resort, the staff, and services are all outstanding.

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Helpful?
Thank Terry0106
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Terry, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've been visiting us for 20+ years and that you`ve enjoyed your stay....

Lititz
Reviewed 6 days ago NEW

overall pleasant experience, some kinks in restaurant service at Cayo Largo being a 20 year member we are accustomed to the Royal Resorts atmosphere so we return every year for vacation and relaxation.

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Helpful?
Thank V3153DZkarend
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Karen, Thanks so much for writing a review about The Royal Islander We love hearing from our members and their vacation experiences. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation. We...

Deerfield Beach
Reviewed 1 week ago

Great place. Very clean, friendly staff and great food and drinks. Good location and easy to catch bus to visit other restaurant and bars in the hotel zone. Would definitely recommend staying at any Royal Resort.

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Helpful?
Thank alexcB5262GD
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Homer Glen, Illinois
Reviewed 1 week ago

We brought guests this time who had never been there and our personal concierge Moreno could not have been more helpful in helping them with everything . one guest couldn't get over how wonderful the Thomas Moore tours were and how friendly the people were.

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Helpful?
Thank Peggy M
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Peggy, Thanks so much for writing a review about The Royal Islander. We love hearing from our members and their vacation experiences. We're glad to learn you and your guests had a great time during your visit and we'll personally praise Moreno for leaving such a nice impression in you. We thank you for your continued loyalty and we...

Reviewed 1 week ago

The hotel is well-located and it has a lot of facilities. However, I'm a bit disappointed, since I had to move to another room because a member of something was moving to my room. The point is: my new room was not ready, and the staff insisted (politely actually) to wait outside the room. I just said "no", since I...

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Helpful?
Thank João P
Newington, Connecticut
Reviewed 1 week ago

Service was excellent. Our concierge, Jan, was great. He went out of his way to be sure we were satisfied with all we asked of him. Room was always cleaned. Staff was always respectful and polite. Pool good. Lounges always clean. Pool staff doesn't bother you constantly but just enough to attend to your needs. Grounds were being groomed all...

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Helpful?
Thank eseremet

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $174 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
127 questions
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Lebanon, Tennessee

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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room seems to have a great view!!!”
 of 5 bubbles michelledY4054KG, 8 Dec 2016 | Read review
“Splurge for ocean view. Sitting on the balcony or leaving the door open at night to hear the ocean is so relaxing.”
 of 5 bubbles SparklingLuxury, 6 Dec 2016 | Read review
“Ocean/pool view”
 of 5 bubbles Terry0106, 5 Dec 2016 | Read review
“Nearly every room faces the ocean”
  • View from room 4464
 of 5 bubbles Hydrolagus, 2 Dec 2016 | Read review
“They use Thomas Moore for excursions and transportation and they had the best prices and booking of trips.”
 of 5 bubbles StuartG30, 1 Dec 2016 | Read review
5 of 5
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